Find a program / Texas / West Lake Hills / Primrose School of West Lake Hills
Childcare center · West Lake Hills, TX
Primrose School of West Lake Hills
A licensed child care center in West Lake Hills, Texas, with its state inspection history from Texas Health and Human Services (HHSC).
Program details
Program type: Licensed child care center
Address: 3423 BEE CAVES RD STE A100, West Lake Hills, TX 78746
County: Travis County
Phone: (512) 689-8839
Licensed to serve: Infant, Toddler, Pre-Kindergarten, School
Licensed capacity: 162 children
State ID (HHSC operation number): 1661183
Permit: Full Permit, issued March 15, 2018
On corrective action (HHSC): No
On adverse action (HHSC): No
Corrective action and adverse action are formal steps Texas HHSC can take on a permit. The official record explains any that apply.
View the official record on Texas HHSC's child care search (or search operation number 1661183 on the search page).
Inspection history
From November 12, 2023 to November 12, 2026
- 14 inspections
- 6 investigations
- 10 citations from these visits (risk level: High 3, Medium High 6, Medium 1)
A citation means an inspector found a rule wasn't met at the time of the visit; many are corrected the same day. Read the official record for details.
Below is every visit in the state's files from November 18, 2021 to October 14, 2026, newest first: 29 visits and 18 citations in all, so the totals can be higher than the 3-year counts above. An investigation is a visit to look into a report or complaint; many find no citations. Risk level is the level Texas HHSC assigns to each rule, from low to high, as published. Technical assistance means the inspector gave guidance on the rule. The state's file does not say whether the "correct-by" date is a deadline or the day the problem was fixed, so it can fall after the verified date or in the future.
October 14, 2026 · Inspection · No citations
September 15, 2026 · Inspection · No citations
September 11, 2026 · Investigation (the program reported it to the state) · 2 citations
746.701(5) - Licensing Incident/Illness Report Form - Situations Placing Children at Risk
Risk level: Medium · Correct-by date in the state file: October 7, 2026 · Correction verified: October 14, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
No incident report was made about the allergy incident.
746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child
Risk level: Medium High · Correct-by date in the state file: October 7, 2026 · Correction verified: October 14, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A food that a child was known to be allergic to was served to that child.
May 28, 2026 · Inspection · No citations
May 11, 2026 · Inspection · No citations
April 2, 2026 · Inspection · No citations
March 31, 2026 · Investigation · Findings pending
December 12, 2025 · Inspection · No citations
November 24, 2025 · Inspection · No citations
November 20, 2025 · Investigation · 2 citations
746.305(a)(6) - Report Situation Placing Children at Risk
Risk level: High · Correct-by date in the state file: December 4, 2025 · Correction verified: December 12, 2025 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child
Risk level: Medium High · Correct-by date in the state file: December 4, 2025 · Correction verified: December 12, 2025 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
November 18, 2025 · Investigation · 1 citation
746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
Risk level: Medium High · Correct-by date in the state file: November 25, 2025 · Correction verified: December 12, 2025 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
November 18, 2025 · Inspection · No citations
November 10, 2025 · Investigation · No citations
August 7, 2025 · Inspection · No citations
June 25, 2025 · Inspection · No citations
September 6, 2024 · Inspection · No citations
August 26, 2024 · Inspection · 2 citations
746.3417(3) - Children Handwashing After Toileting or Diapering
Risk level: Medium High · Correct-by date in the state file: August 26, 2024 · Correction verified: September 6, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
Risk level: High · Correct-by date in the state file: August 26, 2024 · Correction verified: September 6, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
August 19, 2024 · Inspection · 2 citations
746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation
Risk level: Medium High · Correct-by date in the state file: August 20, 2024 · Correction verified: August 22, 2024 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
746.3417(3) - Children Handwashing After Toileting or Diapering
Risk level: Medium High · Correct-by date in the state file: August 19, 2024 · Correction verified: August 26, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
March 13, 2024 · Inspection · No citations
February 4, 2024 · Investigation · 1 citation
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Risk level: High · Correct-by date in the state file: March 11, 2024 · Correction verified: March 13, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
October 13, 2023 · Inspection · No citations
October 2, 2023 · Inspection · 3 citations
746.3401(a) - Annual Sanitation Inspection
Risk level: Medium High · Correct-by date in the state file: November 10, 2023 · Correction verified: January 2, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The required annual sanitation inspection was not available for review.
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days
Risk level: Medium · Correct-by date in the state file: October 6, 2023 · Correction verified: October 13, 2023 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
Current feeding instructions for four children were not available for review.
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
Risk level: High · Correct-by date in the state file: October 2, 2023 · Correction verified: October 13, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
October 31, 2022 · Inspection · No citations
October 20, 2022 · Inspection · 1 citation
746.2426 - Infant May Not Sleep in a Restrictive Device
Risk level: High · Correct-by date in the state file: October 20, 2022 · Correction verified: October 31, 2022 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
February 11, 2022 · Inspection · No citations
February 7, 2022 · Investigation · 1 citation
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Risk level: High · Correct-by date in the state file: February 18, 2022 · Correction verified: February 18, 2022 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
January 19, 2022 · Inspection · No citations
January 11, 2022 · Investigation (the program reported it to the state) · 1 citation
746.707 - Incident/Illness Report Form Shared with Parent
Risk level: Medium · Correct-by date in the state file: January 21, 2022 · Correction verified: January 20, 2022 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
November 18, 2021 · Inspection · 2 citations
746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional
Risk level: Medium High · Correct-by date in the state file: December 3, 2021 · Correction verified: December 2, 2021 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
There were more than one food allergy plan that did not have the parent's signature.
746.4135(b) - Children's Products- Annual Certification
Risk level: Medium · Correct-by date in the state file: November 24, 2021 · Correction verified: December 1, 2021 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The Children's Product certificates was last updated on 3-11-2020.
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More programs in West Lake Hills · Texas child care rules
Sources
- HHSC CCL Daycare and Residential Operations Data: program details.
- HHSC CCL Inspection Investigation Assessment Data: visit dates and types.
- HHSC CCL Non-Compliance Data: citations, risk levels, corrections and inspector's notes.
All three are published by the Texas Health and Human Services Commission, Child Care Licensing, on data.texas.gov under CC0 1.0. State files updated November 12, 2026. We show the state's text as published, except that we restore apostrophes the files print as "?". Program details last checked October 21, 2026.