Find a program / Texas / Richardson / Canyon Creek Day Care
Childcare center · Richardson, TX
Canyon Creek Day Care
A licensed child care center in Richardson, Texas, with its state inspection history from Texas Health and Human Services (HHSC).
Program details
Program type: Licensed child care center
Address: 2800 CUSTER PKWY, Richardson, TX 75080
County: Collin County
Phone: (469) 270-5728
Licensed to serve: Infant, Toddler, Pre-Kindergarten, School
Licensed capacity: 115 children
State ID (HHSC operation number): 1652456
Permit: Full Permit, issued May 16, 2017
On corrective action (HHSC): No
On adverse action (HHSC): No
Corrective action and adverse action are formal steps Texas HHSC can take on a permit. The official record explains any that apply.
View the official record on Texas HHSC's child care search (or search operation number 1652456 on the search page).
Inspection history
From November 12, 2023 to November 12, 2026
- 12 inspections
- 4 investigations
- 10 citations from these visits (risk level: High 6, Medium High 4)
A citation means an inspector found a rule wasn't met at the time of the visit; many are corrected the same day. Read the official record for details.
Below is every visit in the state's files from April 12, 2022 to October 8, 2026, newest first: 24 visits and 14 citations in all, so the totals can be higher than the 3-year counts above. An investigation is a visit to look into a report or complaint; many find no citations. Risk level is the level Texas HHSC assigns to each rule, from low to high, as published. Technical assistance means the inspector gave guidance on the rule. The state's file does not say whether the "correct-by" date is a deadline or the day the problem was fixed, so it can fall after the verified date or in the future.
October 8, 2026 · Inspection · No citations
December 8, 2025 · Inspection · No citations
September 4, 2025 · Inspection · No citations
June 23, 2025 · Inspection · No citations
April 1, 2025 · Inspection · No citations
January 13, 2025 · Inspection · No citations
December 11, 2024 · Inspection · No citations
November 22, 2024 · Inspection · No citations
November 19, 2024 · Investigation · 5 citations
746.3417(1) - Children Handwashing Before Eating
Risk level: Medium High · Correct-by date in the state file: December 4, 2024 · Correction verified: December 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The toddler's hands were not washed before they ate lunch.
746.3505(e) - Diapering Procedures - Sanitizing Diaper Changing Area
Risk level: Medium High · Correct-by date in the state file: December 4, 2024 · Correction verified: December 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A caregiver was observed not disinfecting the changing table after each diaper change.
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Risk level: High · Correct-by date in the state file: December 4, 2024 · Correction verified: December 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A teacher observed a coworker spraying a child in the face with a water bottle. The teacher failed to intervene or notify the director of the incident. A child was observed sitting in a highchair for an extended time. Originally, they were placed in the chair for snack but were left in there during diaper change.
746.2805 - Prohibited Punishments - No Harsh, Cruel or Unusual
Risk level: High · Correct-by date in the state file: December 4, 2024 · Correction verified: December 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A caregiver was observed spraying a child in the face numerous times with a water bottle.
746.3417(3) - Children Handwashing After Toileting or Diapering
Risk level: Medium High · Correct-by date in the state file: December 4, 2024 · Correction verified: December 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Children were observed not washing their hands after diaper changes.
October 15, 2024 · Inspection · No citations
October 14, 2024 · Investigation · 2 citations
746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity
Risk level: High · Correct-by date in the state file: December 27, 2024 · Correction verified: December 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Durning an Abuse/Neglect investigation, it was determined that a caregiver left a child outside the door when they were entering the building from the playground. The playground is not attached to the operation.
746.1201(4) - AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
Risk level: High · Correct-by date in the state file: December 27, 2024 · Correction verified: December 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This standard was found deficient as part of a DFPS investigation.
July 22, 2024 · Inspection · No citations
June 24, 2024 · Inspection · No citations
April 12, 2024 · Investigation · 3 citations
746.1201(4) - AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
Risk level: High · Correct-by date in the state file: June 20, 2024 · Correction verified: June 24, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This standard was evaluated as part of an Abuse and Neglect investigation. A caregiver caused bruising when they grabbed a child by the arm.
746.2805(3) - Prohibited Punishments - Grabbing and Pulling
Risk level: High · Correct-by date in the state file: June 20, 2024 · Correction verified: June 24, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This standard was evaluated as part of an Abuse and Neglect investigation. A caregiver caused bruising when they grabbed a child by the arm.
746.1203(3)(D) - Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
Risk level: Medium High · Correct-by date in the state file: June 20, 2024 · Correction verified: June 24, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This standard was evaluated as part of an Abuse and Neglect investigation. A caregiver was observed using their cell phone while supervising children.
April 12, 2024 · Investigation (the program reported it to the state) · No citations
January 3, 2024 · Inspection · No citations
October 13, 2023 · Inspection · No citations
June 6, 2023 · Inspection · No citations
April 11, 2023 · Inspection · No citations
March 17, 2023 · Inspection · 1 citation
746.2407 - Infant Care Area Furnishings and Equipment -Use of Safety Straps
Risk level: Medium High · Corrected during the visit · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Children were observed not strapped in their bucket seats. The observation was made while watching a video of the classroom.
March 9, 2023 · Investigation · 1 citation
746.2401(3) - Basic Requirements for Infants - Holding and Comforting
Risk level: Medium High · Correct-by date in the state file: April 3, 2023 · Correction verified: April 11, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A child did not receive the proper attention after staff realized that they had an injury. Ice was not applied to the bump on the child's head and they were not picked up immediately.
December 13, 2022 · Inspection · No citations
June 16, 2022 · Inspection · No citations
April 12, 2022 · Investigation · 2 citations
746.1201(4) - AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
Risk level: High · Correct-by date in the state file: June 3, 2022 · Correction verified: June 17, 2022 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This standard was evaluated as part of an investigation and it was determined that a child was abused while in care. A staff member pulled a child by the arm which resulted in a fracture.
746.2803(4) - Discipline - Positive Methods of Discipline and Guidance
Risk level: Medium High · Correct-by date in the state file: June 3, 2022 · Correction verified: June 17, 2022 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A staff failed to redirect a child appropriately which resulted in a child receiving a fracture in their arm.
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More programs in Richardson · Texas child care rules
Sources
- HHSC CCL Daycare and Residential Operations Data: program details.
- HHSC CCL Inspection Investigation Assessment Data: visit dates and types.
- HHSC CCL Non-Compliance Data: citations, risk levels, corrections and inspector's notes.
All three are published by the Texas Health and Human Services Commission, Child Care Licensing, on data.texas.gov under CC0 1.0. State files updated November 12, 2026. We show the state's text as published, except that we restore apostrophes the files print as "?". Program details last checked October 21, 2026.