Primrose School of Plano at Headquarters

Inspection history

A citation means an inspector found a rule wasn't met at the time of the visit; many are corrected the same day. Read the official record for details.

Below is every visit in the state's files from December 21, 2021 to September 10, 2026, newest first: 53 visits and 16 citations in all, so the totals can be higher than the 3-year counts above. An investigation is a visit to look into a report or complaint; many find no citations. Risk level is the level Texas HHSC assigns to each rule, from low to high, as published. Technical assistance means the inspector gave guidance on the rule. The state's file does not say whether the "correct-by" date is a deadline or the day the problem was fixed, so it can fall after the verified date or in the future.

1. September 10, 2026 · Inspection · No citations

2. September 8, 2026 · Investigation · No citations

3. May 28, 2026 · Inspection · No citations

4. April 14, 2026 · Inspection · No citations

5. April 13, 2026 · Investigation (the program reported it to the state) · 2 citations

   • 746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity

     Risk level: High · Correct-by date in the state file: May 12, 2026 · Correction verified: May 28, 2026 · Inspector gave guidance (technical assistance): Yes

     Inspector's notes (as published)

     During an investigation it was found that a child was left unsupervised in a classroom at the operation.

   • 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

     Risk level: High · Correct-by date in the state file: May 12, 2026 · Correction verified: May 28, 2026 · Inspector gave guidance (technical assistance): Yes

     Inspector's notes (as published)

     Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.

6. March 26, 2026 · Inspection · No citations

7. November 10, 2025 · Inspection · No citations

8. October 24, 2025 · Inspection · No citations

9. October 23, 2025 · Investigation (the program reported it to the state) · 1 citation

   • 746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity

     Risk level: High · Correct-by date in the state file: November 4, 2025 · Correction verified: November 10, 2025 · Inspector gave guidance (technical assistance): Yes

     Inspector's notes (as published)

     This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.

10. July 9, 2025 · Inspection · No citations

11. July 8, 2025 · Investigation · No citations

12. July 2, 2025 · Inspection · No citations

13. June 16, 2025 · Inspection · No citations

14. June 12, 2025 · Investigation (the program reported it to the state) · 1 citation

    • 746.1203(4) - Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs

      Risk level: Medium High · Correct-by date in the state file: June 25, 2025 · Correction verified: July 2, 2025 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      This standard was found to be deficient.

15. April 10, 2025 · Inspection · No citations

16. April 4, 2025 · Investigation · No citations

17. April 4, 2025 · Inspection · No citations

18. August 26, 2024 · Inspection · No citations

19. August 22, 2024 · Investigation (the program reported it to the state) · No citations

20. August 5, 2024 · Inspection · No citations

21. July 30, 2024 · Inspection · No citations

22. July 26, 2024 · Investigation (the program reported it to the state) · 1 citation

    • 746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity

      Risk level: High · Correct-by date in the state file: August 5, 2024 · Correction verified: August 5, 2024 · Inspector gave guidance (technical assistance): Yes

23. June 6, 2024 · Inspection · No citations

24. May 24, 2024 · Inspection · No citations

25. May 23, 2024 · Investigation (the program reported it to the state) · 1 citation

    • 746.2805(1) - Prohibited Punishments - Corporal Punishment

      Risk level: High · Correct-by date in the state file: June 5, 2024 · Correction verified: June 6, 2024 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      Based on the investigation it was determined that a caregiver hit a child.

26. May 13, 2024 · Inspection · No citations

27. February 22, 2024 · Inspection · No citations

28. February 20, 2024 · Investigation (the program reported it to the state) · No citations

29. November 29, 2023 · Inspection · No citations

30. October 24, 2023 · Inspection · No citations

31. October 20, 2023 · Investigation (the program reported it to the state) · 1 citation

    • 746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity

      Risk level: High · Correct-by date in the state file: November 17, 2023 · Correction verified: November 29, 2023 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      This standard was found to be deficient during the investigation.

32. July 3, 2023 · Inspection · No citations

33. June 29, 2023 · Inspection · No citations

34. June 13, 2023 · Inspection · No citations

35. May 26, 2023 · Inspection · No citations

36. May 25, 2023 · Investigation (the program reported it to the state) · 1 citation

    • 746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity

      Risk level: High · Correct-by date in the state file: June 22, 2023 · Correction verified: July 3, 2023 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.

37. May 6, 2023 · Investigation · 2 citations

    • 746.1201(2) - Responsibilities of Employees and Caregivers -Relate to Children

      Risk level: High · Correct-by date in the state file: June 21, 2023 · Correction verified: June 29, 2023 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.

    • 746.2805(1) - Prohibited Punishments - Corporal Punishment

      Risk level: High · Correct-by date in the state file: June 21, 2023 · Correction verified: June 29, 2023 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.

38. March 29, 2023 · Inspection · No citations

39. March 3, 2023 · Inspection · No citations

40. February 28, 2023 · Investigation (the program reported it to the state) · 1 citation

    • 746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity

      Risk level: High · Correct-by date in the state file: March 21, 2023 · Correction verified: March 29, 2023 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.

41. August 9, 2022 · Inspection · No citations

42. August 5, 2022 · Investigation (the program reported it to the state) · No citations

43. August 1, 2022 · Inspection · No citations

44. July 29, 2022 · Inspection · No citations

45. July 14, 2022 · Inspection · No citations

46. July 12, 2022 · Investigation (the program reported it to the state) · 2 citations

    • 746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk

      Risk level: Medium High · Correct-by date in the state file: July 27, 2022 · Correction verified: August 1, 2022 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      The operation failed to notify the child's parents immediately when their child was left unattended while in care.

    • 746.1203(4) - Responsibilities of Caregivers - Supervision of Children

      Risk level: High · Correct-by date in the state file: July 27, 2022 · Correction verified: August 1, 2022 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      A child was left unsupervised in a hallway at the operation.

47. February 8, 2022 · Inspection · No citations

48. February 1, 2022 · Investigation (the program reported it to the state) · 1 citation

    • 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

      Risk level: High · Correct-by date in the state file: April 8, 2022 · Correction verified: April 4, 2022 · Inspector gave guidance (technical assistance): No

      Inspector's notes (as published)

      This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.

49. January 24, 2022 · Inspection · No citations

50. January 20, 2022 · Investigation (the program reported it to the state) · No citations

51. December 23, 2021 · Inspection · No citations

52. December 21, 2021 · Investigation · 2 citations

    • 746.3703(d) - No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers

      Risk level: High · Correct-by date in the state file: February 2, 2022 · Correction verified: January 20, 2022 · Inspector gave guidance (technical assistance): No

      Inspector's notes (as published)

      This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.

    • 746.2805(6) - Prohibited Punishments - Humiliating, Rejecting, Yelling

      Risk level: High · Correct-by date in the state file: February 2, 2022 · Correction verified: January 20, 2022 · Inspector gave guidance (technical assistance): No

      Inspector's notes (as published)

      This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.

53. December 21, 2021 · Investigation · No citations

View the official record

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Sources

• HHSC CCL Daycare and Residential Operations Data: program details.
• HHSC CCL Inspection Investigation Assessment Data: visit dates and types.
• HHSC CCL Non-Compliance Data: citations, risk levels, corrections and inspector's notes.

All three are published by the Texas Health and Human Services Commission, Child Care Licensing, on data.texas.gov under CC0 1.0. State files updated November 12, 2026. We show the state's text as published, except that we restore apostrophes the files print as "?". Program details last checked October 21, 2026.