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Childcare center · Plano, TX

Windhaven Academy

A licensed child care center in Plano, Texas, with its state inspection history from Texas Health and Human Services (HHSC).

Program details

Program type: Licensed child care center

Address: 5900 COMMUNICATIONS PKWY, Plano, TX 75093

County: Collin County

Phone: (972) 608-2955

Licensed to serve: Infant, Toddler, Pre-Kindergarten, School

Licensed capacity: 196 children

State ID (HHSC operation number): 1695925

Permit: Full Permit, issued March 5, 2020

On corrective action (HHSC): No

On adverse action (HHSC): No

Corrective action and adverse action are formal steps Texas HHSC can take on a permit. The official record explains any that apply.

View the official record on Texas HHSC's child care search (or search operation number 1695925 on the search page).

Inspection history

From November 12, 2023 to November 12, 2026

  • 20 inspections
  • 10 investigations
  • 11 citations from these visits (risk level: High 3, Medium High 5, Medium 2, Low 1)

A citation means an inspector found a rule wasn't met at the time of the visit; many are corrected the same day. Read the official record for details.

Below is every visit in the state's files from January 31, 2022 to October 28, 2026, newest first: 45 visits and 16 citations in all, so the totals can be higher than the 3-year counts above. An investigation is a visit to look into a report or complaint; many find no citations. Risk level is the level Texas HHSC assigns to each rule, from low to high, as published. Technical assistance means the inspector gave guidance on the rule. The state's file does not say whether the "correct-by" date is a deadline or the day the problem was fixed, so it can fall after the verified date or in the future.

  1. October 28, 2026 · Inspection · No citations

  2. October 13, 2026 · Inspection · No citations

  3. September 18, 2026 · Investigation (the program reported it to the state) · No citations

  4. September 4, 2026 · Inspection · No citations

  5. September 3, 2026 · Investigation · 2 citations

    • 746.3701 - Safety - Areas Free From Hazards

      Risk level: Medium High · Correct-by date in the state file: October 9, 2026 · Correction verified: October 13, 2026 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      The toddler playground has large rocks, tree roots and piping exposed that poses as a tripping hazard.

    • 746.4913 - Required Documentation for Unitary Surfacing Materials

      Risk level: Medium · Correct-by date in the state file: November 20, 2026 · Inspector gave guidance (technical assistance): No

      Inspector's notes (as published)

      Documentation regarding surfacing was not available during the inspection. Unitary surfacing is not being maintained, due to there being holes present near the structures. The original due date was 10/9/26. An extension was given until 11/20/26. The operation has made attempts to reach out to the manufacture/installer for the required documentation, but has been unsuccessful. The director requested additional time to obtain the information or complete a new test.

  6. August 12, 2026 · Inspection · No citations

  7. July 21, 2026 · Inspection · No citations

  8. June 15, 2026 · Inspection · No citations

  9. June 11, 2026 · Investigation (the program reported it to the state) · 1 citation

    • 746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity

      Risk level: High · Correct-by date in the state file: July 10, 2026 · Correction verified: July 21, 2026 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      A child was unsupervised for 1-2 minutes in a secure area of the building.

  10. April 24, 2026 · Inspection · No citations

  11. April 23, 2026 · Investigation · No citations

  12. April 8, 2026 · Inspection · 1 citation

    • 746.1105(3) - Minimum Qualifications Employees and Caregivers - Affidavit (Form 2985)

      Risk level: Low · Correct-by date in the state file: April 10, 2026 · Correction verified: April 15, 2026 · Inspector gave guidance (technical assistance): No

      Inspector's notes (as published)

      Out of 10 caregiver files reviewed, 4 were missing required affidavit 2985.

  13. February 26, 2026 · Inspection · No citations

  14. February 25, 2026 · Investigation · 1 citation

    • 746.3417(3) - Children Handwashing After Toileting or Diapering

      Risk level: Medium High · Correct-by date in the state file: March 26, 2026 · Correction verified: April 8, 2026 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      Through an investigation, it was determined that children are not consistently washing hands after diapering.

  15. December 18, 2025 · Inspection · No citations

  16. December 17, 2025 · Investigation (the program reported it to the state) · No citations

  17. June 23, 2025 · Inspection · No citations

  18. June 5, 2025 · Inspection · No citations

  19. June 3, 2025 · Investigation (the program reported it to the state) · 1 citation

    • 746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity

      Risk level: High · Correct-by date in the state file: June 19, 2025 · Correction verified: June 23, 2025 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      A child was left unattended for 2 minutes while in care.

  20. May 1, 2025 · Inspection · 2 citations

    • 746.605(12) - Required Admission Information - Special Needs Statement

      Risk level: Medium High · Correct-by date in the state file: May 8, 2025 · Correction verified: May 9, 2025 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      One out of 10 children were missing special care needs information as being addressed in their file.

    • 746.1309(a) - Documented Annual Training Area - 24 Hours Required

      Risk level: Medium · Correct-by date in the state file: May 15, 2025 · Correction verified: May 9, 2025 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      Two of the ten caregivers were missing 3 hours of annual training.

  21. January 7, 2025 · Inspection · No citations

  22. December 20, 2024 · Inspection · No citations

  23. December 19, 2024 · Investigation (the program reported it to the state) · 1 citation

    • 746.1601 - Child/ Caregiver Ratio - 13 or More Children

      Risk level: Medium High · Correct-by date in the state file: December 27, 2024 · Correction verified: January 7, 2025 · Inspector gave guidance (technical assistance): Yes

  24. September 17, 2024 · Inspection · No citations

  25. July 1, 2024 · Inspection · No citations

  26. June 18, 2024 · Inspection · No citations

  27. June 14, 2024 · Investigation (the program reported it to the state) · 1 citation

    • 746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity

      Risk level: High · Correct-by date in the state file: June 21, 2024 · Correction verified: July 1, 2024 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      A child was left unattended while in care.

  28. March 12, 2024 · Inspection · 1 citation

    • 746.605(13) - Required Admission Information - Special Needs Statement

      Risk level: Medium High · Correct-by date in the state file: March 26, 2024 · Correction verified: April 24, 2024 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      4 children were missing special care needs documentation in their admissions forms.

  29. March 9, 2024 · Investigation · No citations

  30. November 20, 2023 · Inspection · No citations

  31. August 23, 2023 · Inspection · No citations

  32. August 15, 2023 · Inspection · No citations

  33. August 10, 2023 · Inspection · No citations

  34. August 8, 2023 · Investigation (the program reported it to the state) · 1 citation

    • 746.3805(a)(1) - Administering Medication - According to Label Directions

      Risk level: High · Correct-by date in the state file: August 14, 2023 · Correction verified: August 16, 2023 · Inspector gave guidance (technical assistance): Yes

  35. February 6, 2023 · Inspection · No citations

  36. January 27, 2023 · Inspection · No citations

  37. January 24, 2023 · Investigation · 1 citation

    • 745.621(a)(2) - AP Initial background checks submitted - At the time you hire someone

      Risk level: High · Correct-by date in the state file: January 30, 2023 · Correction verified: February 6, 2023 · Inspector gave guidance (technical assistance): Yes

  38. December 8, 2022 · Inspection · 1 citation

    • 746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days

      Risk level: Medium · Correct-by date in the state file: December 15, 2022 · Correction verified: December 14, 2022 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      Two infants were missing infant feeding sheets signed by parent.

  39. August 23, 2022 · Inspection · No citations

  40. August 19, 2022 · Inspection · No citations

  41. August 18, 2022 · Investigation (the program reported it to the state) · 1 citation

    • 746.1203(4) - Responsibilities of Caregivers - Supervision of Children

      Risk level: High · Correct-by date in the state file: August 22, 2022 · Correction verified: August 23, 2022 · Inspector gave guidance (technical assistance): Yes

  42. May 27, 2022 · Inspection · No citations

  43. May 26, 2022 · Investigation · No citations

  44. February 16, 2022 · Inspection · No citations

  45. January 31, 2022 · Inspection · 1 citation

    • 746.2803(4)(D) - Positive Methods of Discipline and Guidance - Brief Supervised Separation

      Risk level: Medium · Corrected during the visit · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      A total of 3 caregivers stated they will separate the child from group as discipline for more than the allowed time (usually 1-2 minutes more).

View the official record

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More programs in Plano · Texas child care rules

Sources

All three are published by the Texas Health and Human Services Commission, Child Care Licensing, on data.texas.gov under CC0 1.0. State files updated November 12, 2026. We show the state's text as published, except that we restore apostrophes the files print as "?". Program details last checked October 21, 2026.

A listing is not an endorsement or a rating. The state's record is the official source: confirm licensing, inspections and program details with Texas HHSC and the program before you enroll a child. Report a problem with this page.