Find a program / Texas / Lubbock / New Heights Learning Zone
Childcare center · Lubbock, TX
New Heights Learning Zone
A licensed child care center in Lubbock, Texas, with its state inspection history from Texas Health and Human Services (HHSC).
Program details
Program type: Licensed child care center
Address: 11105 MILWAUKEE AVE, Lubbock, TX 79424
County: Lubbock County
Phone: (806) 790-3832
Licensed to serve: Infant, Toddler, Pre-Kindergarten, School
Licensed capacity: 163 children
State ID (HHSC operation number): 1732755
Permit: Full Permit, issued February 25, 2022
On corrective action (HHSC): No
On adverse action (HHSC): No
Corrective action and adverse action are formal steps Texas HHSC can take on a permit. The official record explains any that apply.
View the official record on Texas HHSC's child care search (or search operation number 1732755 on the search page).
Inspection history
From November 12, 2023 to November 12, 2026
- 12 inspections
- 2 investigations
- 16 citations from these visits (risk level: High 1, Medium High 8, Medium 6, Medium Low 1)
A citation means an inspector found a rule wasn't met at the time of the visit; many are corrected the same day. Read the official record for details.
Below is every visit in the state's files from January 21, 2022 to November 6, 2026, newest first: 20 visits and 23 citations in all, so the totals can be higher than the 3-year counts above. An investigation is a visit to look into a report or complaint; many find no citations. Risk level is the level Texas HHSC assigns to each rule, from low to high, as published. Technical assistance means the inspector gave guidance on the rule. The state's file does not say whether the "correct-by" date is a deadline or the day the problem was fixed, so it can fall after the verified date or in the future.
November 6, 2026 · Inspection · Findings pending
September 22, 2026 · Inspection · 3 citations
746.1609 - Maximum Group Size 13 or More Children
Risk level: Medium High · Correct-by date in the state file: September 22, 2026 · Correction verified: November 6, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
During my walk through I observed with 2 caregivers and 12 infants in the class of Nursery 1. Ages were 2 month to 9 months.
746.801(10) - Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, & Smoke Detectors
Risk level: Medium · Correct-by date in the state file: September 22, 2026 · Correction verified: November 6, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
During the inspection, records showed the operation did not have updated emergency practices compleated for multiple months.
746.3401(a) - Annual Sanitation Inspection
Risk level: Medium High · Correct-by date in the state file: October 6, 2026 · Correction verified: November 6, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
During walk through Sanitation inspection had not been done during annual inspection , and not done during follow up inspection.
September 4, 2026 · Inspection · 1 citation
746.801(10) - Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, & Smoke Detectors
Risk level: Medium · Correct-by date in the state file: September 8, 2026 · Correction verified: September 22, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
During the inspection, records showed the operation did not have updated emergency practices compleated for multiple months.
August 14, 2026 · Inspection · No citations
August 13, 2026 · Investigation · No citations
November 18, 2025 · Inspection · No citations
November 13, 2025 · Investigation · 1 citation
746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
Risk level: Medium High · Correct-by date in the state file: December 1, 2025 · Correction verified: December 1, 2025 · Inspector gave guidance (technical assistance): Yes
The inspector's notes for this citation may name a person, so we don't show them here. They are in the official record.
October 10, 2025 · Inspection · 3 citations
746.1309(a) - Documented Annual Training Area - 24 Hours Required
Risk level: Medium · Correct-by date in the state file: October 15, 2025 · Correction verified: October 13, 2025 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
1 out of 4 caregiver records reviewed did not have trainings Recognizing and preventing shaken baby syndrome and abusive head trauma, Understanding and using safe sleep practices and preventing sudden infant death syndrome (SIDS),and Understanding early childhood brain development for annual training year 2024-2025.
746.3503(a) - Diaper Changing Equipment - Smooth, Non-absorbent, Easy to Clean Surface
Risk level: Medium High · Corrected during the visit · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
It was found during the inspection there was a classroom that had a diaper changing mat that had tears in the material causing the mat to be absorbent. This was corrected during the inspection by replacing the mat with a new mat.
746.5101(a) - Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
Risk level: High · Correct-by date in the state file: October 24, 2025 · Correction verified: October 23, 2025 · Inspector gave guidance (technical assistance): Yes
The inspector's notes for this citation may name a person, so we don't show them here. They are in the official record.
December 3, 2024 · Inspection · 2 citations
746.901(5) - Required Personnel Records - Required Affidavit (Form 2912)
Risk level: Medium Low · Correct-by date in the state file: December 6, 2024 · Correction verified: December 6, 2024 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
1 out of 4 records reviewed was missing the Pre-Employment Affidavit.
746.1315(b)(1) - CPR Training and Recertification Adhere to Guidelines-skill based
Risk level: Medium High · Correct-by date in the state file: December 6, 2024 · Correction verified: December 6, 2024 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
Follow up was conducted and it was found that 2 out of the 3 missing still did not have the hands on skill based training for CPR and has been employed more than 90 days.
November 18, 2024 · Inspection · 5 citations
746.1613(a) - Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met
Risk level: Medium · Correct-by date in the state file: November 18, 2024 · Correction verified: December 3, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
It was found that the operation reduced the number of caregivers in a classroom during naptime. This classroom was combined and had an infant in the classroom therefore this classroom was out of ratio. There were 18 children ranging from 17 months to 2 years old. Out of the 18 children in the room there was 1 child under the age of 18 months.
746.1315(b)(1) - CPR Training and Recertification Adhere to Guidelines-skill based
Risk level: Medium High · Correct-by date in the state file: November 26, 2024 · Correction verified: December 3, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
3 out of 10 records reviewed did not have the hands on skill based training for CPR and has been employed more than 90 days.
746.613(b) - Immunization Records, Exceptions, and Exemptions Current
Risk level: Medium High · Correct-by date in the state file: November 22, 2024 · Correction verified: December 3, 2024 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
2 out of 10 records reviewed did not have current immunization record on file.
746.603(a)(2) - Children's Records - Admission Information
Risk level: Medium · Correct-by date in the state file: November 29, 2024 · Correction verified: December 3, 2024 · Inspector gave guidance (technical assistance): No
The inspector's notes for this citation may name a person, so we don't show them here. They are in the official record.
746.901 - Required Personnel Records
Risk level: Medium · Correct-by date in the state file: November 22, 2024 · Correction verified: December 3, 2024 · Inspector gave guidance (technical assistance): No
The inspector's notes for this citation may name a person, so we don't show them here. They are in the official record.
June 4, 2024 · Inspection · No citations
May 29, 2024 · Inspection · No citations
March 22, 2024 · Inspection · No citations
December 4, 2023 · Inspection · 1 citation
746.5401 - Requirement of Gas Leak Inspection
Risk level: Medium High · Correct-by date in the state file: January 2, 2024 · Correction verified: January 2, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
It was found during the inspection that the last gas inspection was conducted on 6/25/2021.
January 10, 2023 · Inspection · No citations
December 30, 2022 · Inspection · 5 citations
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days
Risk level: Medium · Correct-by date in the state file: January 6, 2023 · Correction verified: January 6, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
One infant's feeding instructions has not been updated since 5/01/2022.
746.801(11) - Required Records Maintained and Made Available - Fire Inspection Report, Including Written Approval for Above/Below Ground Level Care
Risk level: Medium High · Correct-by date in the state file: January 13, 2023 · Correction verified: January 6, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
During the inspection it was observed that the last fire inspection was conducted on 6/16/2021
745.635(3) - AP Background ck determination - If provisionally eligible w/conditions or eligible w/conditions you must restrict duties per conditions/restrictions
Risk level: High · Corrected during the visit · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A caregiver was allowed to be alone with a group of children when the conditions of their background check stated that they cannot be alone with a child or group of children. Note- This was corrected during the inspection when a 2nd caregiver without conditions came into the classroom.
746.1315(a) - Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
Risk level: Medium High · Correct-by date in the state file: January 6, 2023 · Correction verified: January 6, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The director did not have proof of current CPR/First Aid certification.
746.2417(2)(B) - Activities for Infants - Not in Restrictive Device for more than 15 Minutes
Risk level: High · Corrected during the visit · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
During the inspection an infant was observed awake in a restrictive device and the caregver reported the child had been in the restrictive device awake for 30 minutes. This was corrected during the inspection when the caregiver removed the child from the restrictive device.
July 25, 2022 · Inspection · 2 citations
746.4751(b) - Maintenance Procedures for Active Play - Monthly Maintenance Checklist
Risk level: Medium · Corrected during the visit · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The maintenance checklist is not current as the last one was conducted on 1/03/2022. During the inspection the operations CEO conducted and documented an inspection of the active play space and equipment.
746.5205(4) - Documentation of Drills
Risk level: Medium · Corrected during the visit · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The fire drill is not current as the last one was conducted on 12/21/2021. A fire drill was conducted and documented during the inspection.
May 16, 2022 · Inspection · No citations
May 12, 2022 · Investigation · No citations
January 21, 2022 · Inspection · No citations
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More programs in Lubbock · Texas child care rules
Sources
- HHSC CCL Daycare and Residential Operations Data: program details.
- HHSC CCL Inspection Investigation Assessment Data: visit dates and types.
- HHSC CCL Non-Compliance Data: citations, risk levels, corrections and inspector's notes.
All three are published by the Texas Health and Human Services Commission, Child Care Licensing, on data.texas.gov under CC0 1.0. State files updated November 12, 2026. We show the state's text as published, except that we restore apostrophes the files print as "?". Program details last checked October 21, 2026.