Primrose School at Greenway Plaza

Inspection history

A citation means an inspector found a rule wasn't met at the time of the visit; many are corrected the same day. Read the official record for details.

Below is every visit in the state's files from January 5, 2022 to September 11, 2026, newest first: 21 visits and 13 citations in all, so the totals can be higher than the 3-year counts above. An investigation is a visit to look into a report or complaint; many find no citations. Risk level is the level Texas HHSC assigns to each rule, from low to high, as published. Technical assistance means the inspector gave guidance on the rule. The state's file does not say whether the "correct-by" date is a deadline or the day the problem was fixed, so it can fall after the verified date or in the future.

1. September 11, 2026 · Inspection · No citations

2. September 11, 2025 · Inspection · No citations

3. August 14, 2025 · Investigation (the program reported it to the state) · 2 citations

   • 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

     Risk level: High · Correct-by date in the state file: October 15, 2025 · Correction verified: October 15, 2025 · Inspector gave guidance (technical assistance): Yes

     Inspector's notes (as published)

     Based on the information obtained, the caregiver failed to demonstrate good judgement and failed to follow the operational procedures regarding handing bottles and bottle warmers resulting a child receiving a burn.

   • 746.3607(2) - Critical Injury - Give First Aid or CPR

     Risk level: High · Correct-by date in the state file: October 15, 2025 · Correction verified: October 15, 2025 · Inspector gave guidance (technical assistance): Yes

     Inspector's notes (as published)

     Based on the information obtained during the investigation, there is sufficient information to support the operation failed to give proper first aid to a child who was burned in care.

4. August 6, 2025 · Investigation · No citations

5. March 27, 2025 · Inspection · No citations

6. March 24, 2025 · Investigation · No citations

7. October 29, 2024 · Inspection · No citations

8. December 21, 2023 · Inspection · No citations

9. October 10, 2023 · Inspection · No citations

10. October 7, 2023 · Investigation · 1 citation

    • 746.1201(2) - Responsibilities of Employees and Caregivers -Relate to Children

      Risk level: High · Corrected during the visit · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      Based on the video observed, caregiver did not relate to the child's needs when she repeatedly placed a child that was crying in a chair without comforting that child. This was corrected because caregiver was terminated.

11. June 16, 2023 · Investigation · No citations

12. April 28, 2023 · Investigation · 1 citation

    • 746.1203(3)(D) - Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games

      Risk level: Medium High · Correct-by date in the state file: July 7, 2023 · Correction verified: July 10, 2023 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      A caregiver was terminated due to personal use of her cell phone while responsible for children.

13. January 4, 2023 · Inspection · 2 citations

    • 746.1317(a) - Training Criteria - Provided By

      Risk level: Low · Correct-by date in the state file: January 11, 2023 · Correction verified: January 5, 2023 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      The center director provided annual training to caregivers after the operation received an administrative penalty.

    • 746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days

      Risk level: Medium · Corrected during the visit · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      Five infants who are not ready for table food does not have updated infant feeding instructions sheet on file. Note: Correction was made during the inspection.

14. December 6, 2022 · Assessment · 1 citation

    • 746.1057 - Director Certificate Not Renewed

      Risk level: Low · Correct-by date in the state file: December 19, 2022 · Correction verified: December 21, 2022 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      The center director failed to renew their director credentials before or by the expiration date. Their director's credentials expired on 11/20/2022.

15. October 13, 2022 · Inspection · No citations

16. October 11, 2022 · Investigation · No citations

17. September 7, 2022 · Inspection · No citations

18. August 30, 2022 · Inspection · 1 citation

    • 746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For

      Risk level: High · Correct-by date in the state file: August 30, 2022 · Correction verified: September 7, 2022 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      A caregiver responsible for a group of 10 children (1 yr olds) did not state the correct number of children present in the classroom. The caregiver stated there were 9 children present in the classroom. Another caregiver responsible for a group of 9 children (4m-8m) did not state the correct number of children present in the classroom. The caregiver stated there were 8 children present in the classroom.

19. August 25, 2022 · Investigation · 2 citations

    • 746.307(b)(2) - AP Parental Communication - Sign or Symptoms Requiring Hospitalization

      Risk level: Medium High · Correct-by date in the state file: September 1, 2022 · Correction verified: September 7, 2022 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      During this investigation, the operation failed to notify a child's parent that their child was demonstrating signs of having a possible seizure while in care. The child's symptoms are to include fever, sweating, fatigue, trembling or shaking of the hands, blue/purple nail beds.

    • 746.3605(b)(1) - Child Becomes Ill in Care and Requires Immediate Treatment or Hospitalization - Contact EMS or take to ER

      Risk level: High · Correct-by date in the state file: September 1, 2022 · Correction verified: September 7, 2022 · Inspector gave guidance (technical assistance): Yes

      Inspector's notes (as published)

      During this investigation, it was determined a child demonstrated signs of having a possible seizure while in care and the operation did not contact EMS or take the child to the ER.

20. August 25, 2022 · Inspection · 1 citation

    • 746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For

      Risk level: High · Correct-by date in the state file: August 25, 2022 · Correction verified: August 30, 2022 · Inspector gave guidance (technical assistance): No

      Inspector's notes (as published)

      A caregiver responsbile for a group of 12 children did not state the correct number of children present in the classroom. The caregiver stated there were 14 children present in the classroom.

21. January 5, 2022 · Inspection · 2 citations

    • 746.4751(b) - Maintenance Procedures for Active Play - Monthly Maintenance Checklist

      Risk level: Medium · Corrected during the visit · Inspector gave guidance (technical assistance): No

      Inspector's notes (as published)

      The operation had not completed the monthly grounds checklist. Note: This was corrected during inspection.

    • 746.613(b) - Immunization Records, Exceptions, and Exemptions Current

      Risk level: Medium High · Correct-by date in the state file: January 12, 2022 · Correction verified: January 14, 2022 · Inspector gave guidance (technical assistance): No

      Inspector's notes (as published)

      Updated immunization records are needed for two children enrolled.

View the official record

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Sources

• HHSC CCL Daycare and Residential Operations Data: program details.
• HHSC CCL Inspection Investigation Assessment Data: visit dates and types.
• HHSC CCL Non-Compliance Data: citations, risk levels, corrections and inspector's notes.

All three are published by the Texas Health and Human Services Commission, Child Care Licensing, on data.texas.gov under CC0 1.0. State files updated November 12, 2026. We show the state's text as published, except that we restore apostrophes the files print as "?". Program details last checked October 21, 2026.