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Childcare center · Dallas, TX
The Parent Helper Daycare & Learning Center
A licensed child care center in Dallas, Texas, with its state inspection history from Texas Health and Human Services (HHSC).
Program details
Program type: Licensed child care center
Address: 3939 S POLK ST STE 110, Dallas, TX 75224
County: Dallas County
Phone: (214) 272-3822
Licensed to serve: Infant, Toddler, Pre-Kindergarten, School
Licensed capacity: 50 children
State ID (HHSC operation number): 1701395
Permit: Full Permit, issued June 30, 2020
On corrective action (HHSC): No
On adverse action (HHSC): No
Corrective action and adverse action are formal steps Texas HHSC can take on a permit. The official record explains any that apply.
View the official record on Texas HHSC's child care search (or search operation number 1701395 on the search page).
Inspection history
From November 12, 2023 to November 12, 2026
- 12 inspections
- 2 investigations
- 2 assessments
- 26 citations from these visits (risk level: High 5, Medium High 14, Medium 5, Medium Low 2)
A citation means an inspector found a rule wasn't met at the time of the visit; many are corrected the same day. Read the official record for details.
Below is every visit in the state's files from May 18, 2022 to September 15, 2026, newest first: 21 visits and 50 citations in all, so the totals can be higher than the 3-year counts above. An investigation is a visit to look into a report or complaint; many find no citations. Risk level is the level Texas HHSC assigns to each rule, from low to high, as published. Technical assistance means the inspector gave guidance on the rule. The state's file does not say whether the "correct-by" date is a deadline or the day the problem was fixed, so it can fall after the verified date or in the future.
September 15, 2026 · Assessment · 1 citation
745.247 - Franchise Tax Delinquent
Risk level: High · Correct-by date in the state file: September 30, 2026 · Correction verified: October 20, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Operation is not maintaining compliance with their governing body entity requirements.
July 10, 2026 · Inspection · No citations
June 25, 2026 · Inspection · 4 citations
746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity
Risk level: High · Correct-by date in the state file: June 25, 2026 · Correction verified: July 10, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A child was observed asleep in a room alone.
746.2905(2) - Children Not Required to Sleep - May Not Confine in a Restrictive Device
Risk level: Medium High · Correct-by date in the state file: June 25, 2026 · Correction verified: July 10, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A child was observed asleep in a highchair.
746.5607(d) - Child Passenger Safety Seat System - Child 12 Years and Younger Must Not Ride in Front Seat
Risk level: Medium High · Correct-by date in the state file: June 25, 2026 · Correction verified: July 10, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A child under the age of 12 years old was seated in the front seat of the vehicle used to transport children to a field trip destination.
746.1316(a) - Transportation Safety Training -Director and Employee Complete 2 Hours Annually
Risk level: Medium High · Correct-by date in the state file: June 25, 2026 · Correction verified: July 10, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
An individual who did not have current transportation training transported children in care of the operation to a field trip destination.
January 16, 2026 · Assessment · 1 citation
746.303(b) - Report Number of Employees
Risk level: Medium Low · Correct-by date in the state file: January 21, 2026 · Correction verified: January 23, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Annual report has not been completed and submitted by required due date.
November 24, 2025 · Inspection · 2 citations
746.2401(7) - Basic Requirements for Infants - Never Unsupervised
Risk level: High · Corrected during the visit · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
An infant was observed wandering off outside to the infant room during the inspection.
746.1601 - Child/ Caregiver Ratio - 13 or More Children
Risk level: Medium High · Corrected during the visit · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Caregiver in the infant room was observed supervising seven infant children.
November 21, 2025 · Investigation · No citations
August 18, 2025 · Inspection · 3 citations
746.5205(4) - Documentation of Drills
Risk level: Medium · Correct-by date in the state file: August 21, 2025 · Correction verified: September 5, 2025 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
Fire drills were not documented for the months of June and July.
746.3407 - Maintenance of Building, Grounds and Equipment
Risk level: Medium High · Correct-by date in the state file: August 25, 2025 · Correction verified: August 26, 2025 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
Shelving and furniture in the infant classroom appears stained and soiled.
746.1315(b) - Each Caregiver and the Director Must Have Current Training in pediatric CPR
Risk level: Medium High · Correct-by date in the state file: September 3, 2025 · Correction verified: August 26, 2025 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
Two staff files do not have current pediatric CPR training.
June 9, 2025 · Inspection · No citations
February 27, 2025 · Inspection · No citations
October 7, 2024 · Inspection · No citations
September 18, 2024 · Inspection · 3 citations
746.1601 - Child/ Caregiver Ratio - 13 or More Children
Risk level: Medium High · Correct-by date in the state file: September 18, 2024 · Correction verified: October 7, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
One classroom was over ratio during the inspection. There were eight infants, SAG: 12-17 months, with one caregiver. This was corrected at inspection when more caregivers arrived and all classrooms met ratio.
746.2409(a)(1) - Safety Requirements for Cribs - Snug Fitting, Firm, Flat Mattress Designed for Use in Crib
Risk level: Medium High · Correct-by date in the state file: September 30, 2024 · Correction verified: October 7, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
One crib in the 0-11 month classroom does not have a snugly fitting mattress.
746.2411(2)(G) - Safety Requirements for Play Yards - Size of Mesh Openings
Risk level: High · Correct-by date in the state file: September 30, 2024 · Correction verified: October 7, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
There are two holes measuring more than 1/4 inch in diameter for one play yard in the infant classroom.
June 13, 2024 · Inspection · No citations
April 8, 2024 · Investigation (the program reported it to the state) · 1 citation
746.1601 - Child/ Caregiver Ratio - 13 or More Children
Risk level: Medium High · Correct-by date in the state file: June 3, 2024 · Correction verified: June 13, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This standard was tasked as part of an investigation and found deficient. The two year old classroom was over ratio by one student.
April 3, 2024 · Inspection · No citations
March 11, 2024 · Inspection · 1 citation
746.4501(b) - Chairs - Safety Straps Used if Required by Manufacturer
Risk level: Medium · Correct-by date in the state file: March 26, 2024 · Correction verified: April 3, 2024 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
A table manufactured for use with safety straps does not have safety straps on it. Children were observed at the table without being strapped in.
February 28, 2024 · Inspection · 10 citations
746.611(b) - Health Statement on File within 1 Week of Admission
Risk level: Medium · Correct-by date in the state file: March 20, 2024 · Correction verified: April 3, 2024 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
Four of the five children's records reviewed that have attended the operation for at least 12 months do not have a health statement.
746.3505(a) - Diapering Procedures - Caregiver's Hands Washed
Risk level: Medium High · Correct-by date in the state file: February 28, 2024 · Correction verified: March 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A caregiver was observed not washing their hands after diaper changing.
746.3505(b) - Diapering Procedures - Wash Infant's Hands
Risk level: Medium High · Correct-by date in the state file: February 28, 2024 · Correction verified: March 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Infant's hands were not washed after diaper changing.
746.4501(b) - Chairs - Safety Straps Used if Required by Manufacturer
Risk level: Medium · Correct-by date in the state file: March 5, 2024 · Correction verified: March 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A table manufactured for use with safety straps does not have safety straps on it. Children were observed at the table without being strapped in.
746.1601 - Child/ Caregiver Ratio - 13 or More Children
Risk level: Medium High · Correct-by date in the state file: February 28, 2024 · Correction verified: March 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The infant classroom was over ratio by one. This was corrected at inspection when a caregiver returned to the operation.
746.901(4) - Required Personnel Records - Required Affidavit
Risk level: Medium Low · Correct-by date in the state file: March 5, 2024 · Correction verified: March 11, 2024 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
Two of the five personnel files reviewed do not have a notarized affidavit on file.
746.5625(a) - Electronic Child Safety Alarm - is equipped in each vehicle
Risk level: High · Correct-by date in the state file: April 1, 2024 · Correction verified: April 3, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A transportation vehicle designed to seat eight people is not equipped with an electronic child safety alarm.
746.605(6) - Required Admission Information - Emergency Contact
Risk level: Medium High · Correct-by date in the state file: March 5, 2024 · Correction verified: March 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Complete emergency contact information was not available for five of the five children's records reviewed.
746.605(11) - Required Admission Information - Physician Information
Risk level: Medium · Correct-by date in the state file: March 5, 2024 · Correction verified: March 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
One of the five children's records reviewed did not have completed information for a physician or emergency care facility.
746.3503(c)(3) - Diaper Changing Equipment - If Above Floor Level Caregiver Must Face Child and Be Within Arm's Length of Child
Risk level: Medium High · Correct-by date in the state file: February 28, 2024 · Correction verified: March 11, 2024 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A caregiver was observed turning away from the diaper changing table while an infant was on the table.
April 27, 2023 · Inspection · 8 citations
746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional
Risk level: Medium High · Correct-by date in the state file: May 4, 2023 · Correction verified: May 4, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A child enrolled at the operation with a known food allergy did not have an emergency food allergy plan on file for review during the inpspection.
746.5205(4) - Documentation of Drills
Risk level: Medium · Correct-by date in the state file: May 4, 2023 · Correction verified: May 4, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
There was no current record of monthly fire drills.
746.1301(a)(7)(A) - Training Requirements for Employees, Caregivers, and Directors - Transportation training
Risk level: Medium High · Correct-by date in the state file: May 4, 2023 · Correction verified: May 5, 2023 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
There was no transportation training on file for the individual responsible for transporting children in care.
746.5617(a)(1) - Required Equipment in Vehicles - List of Children
Risk level: High · Correct-by date in the state file: May 4, 2023 · Correction verified: May 5, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
There was no list of names available for children being transported by the operation.
746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation
Risk level: Medium High · Correct-by date in the state file: May 4, 2023 · Correction verified: May 5, 2023 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
5 of 5 staff files reviewed did not include orientation training.
746.613(b) - Immunization Records, Exceptions, and Exemptions Current
Risk level: Medium High · Correct-by date in the state file: May 4, 2023 · Correction verified: May 5, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
1 of 6 student files reviewed did not include current immunization records.
746.5202(1) - Emergency Preparedness Plan - Evacuation, relocation, and sheltering/lock-down procedures
Risk level: Medium High · Correct-by date in the state file: May 4, 2023 · Correction verified: May 5, 2023 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
The operation's emergency preparedness plan did not include: How children will be evacuated or relocated to the designated safe area or alternate shelter, including specific procedures for evacuating and relocating children who are under 24 months of age, who have limited mobility, or who otherwise may need assistance in an emergency, such as children who have mental, visual, or hearing impairments
746.801(10) - Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, & Smoke Detectors
Risk level: Medium · Correct-by date in the state file: May 4, 2023 · Correction verified: May 4, 2023 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
There was no current record of monthly carbon monoxide, smoke detector, or fire extinguisher inspections.
June 24, 2022 · Assessment · 3 citations
746.1203(3) - Responsibilities of Caregivers - Know Children's Names and Ages
Risk level: Medium High · Correct-by date in the state file: July 1, 2022 · Correction verified: June 27, 2022 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
The caregiver in the infant classroom was not aware of the ages of the children in care and did not have record of each child's age available.
746.5401 - Requirement of Gas Leak Inspection
Risk level: Medium High · Correct-by date in the state file: July 1, 2022 · Correction verified: June 27, 2022 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
The operation did not have a current gas leak test conducted.
746.2421(a) - Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
Risk level: Medium · Correct-by date in the state file: July 1, 2022 · Correction verified: July 12, 2022 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
The infants did not have infant feeding instructions available for review.
June 13, 2022 · Inspection · 4 citations
746.5401 - Requirement of Gas Leak Inspection
Risk level: Medium High · Correct-by date in the state file: June 17, 2022 · Correction verified: June 24, 2022 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
The operation did not have a current gas leak test conducted.
746.1203(3) - Responsibilities of Caregivers - Know Children's Names and Ages
Risk level: Medium High · Correct-by date in the state file: June 17, 2022 · Correction verified: June 24, 2022 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
The caregiver in the infant classroom was not aware of the ages of the children in care and did not have record of each child's age available.
746.2407 - Infant Care Area Furnishings and Equipment -Use of Safety Straps
Risk level: Medium High · Corrected during the visit · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
Infants were observed to be seated in bouncers and highchairs without the use of safety straps. The deficiency was corrected during the inspection as the children were strapped into the seat or removed to meet compliance.
746.2421(a) - Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
Risk level: Medium · Correct-by date in the state file: June 17, 2022 · Correction verified: June 24, 2022 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The infants did not have infant feeding instructions available for review.
June 10, 2022 · Inspection · 6 citations
746.1203(3) - Responsibilities of Caregivers - Know Children's Names and Ages
Risk level: Medium High · Correct-by date in the state file: June 10, 2022 · Correction verified: June 13, 2022 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
The caregiver in the infant classroom was not aware of the ages of the children in care and did not have record of each child's age available.
746.2419(3) - Requirements for Feeding Infants - Never Prop Bottles
Risk level: High · Correct-by date in the state file: June 10, 2022 · Correction verified: June 13, 2022 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Two infants who are unable to hold their own bottle to feedd themselves, were confirmed to have heavy blankets used to prop up their bottles for feeding.
746.2505(4)(C) - Furnishings and Equipment for Toddlers - Never Allow Toddlers to Sleep or Walk With Bottles and Training Cups
Risk level: Medium · Correct-by date in the state file: June 10, 2022 · Correction verified: June 13, 2022 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
A toddler was observed sleeping in a play yard with a training cup.
746.2426 - Infant May Not Sleep in a Restrictive Device
Risk level: High · Correct-by date in the state file: June 10, 2022 · Correction verified: June 13, 2022 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A infant was observed being allowed to sleep in a bouncer.
746.2207(c)(3) - Screen Time Activities - Not Exceed One Hour Daily
Risk level: Medium · Correct-by date in the state file: June 10, 2022 · Correction verified: June 13, 2022 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
Several children in the school-aged classroom confirmed that they'd been watching movies for at least over an hour.
746.1601 - Child/ Caregiver Ratio - 13 or More Children
Risk level: Medium High · Correct-by date in the state file: June 10, 2022 · Correction verified: June 13, 2022 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
There were six infants (SAG: 0-11 months) in the infant classroom with one caregiver.
May 18, 2022 · Inspection · 3 citations
746.5401 - Requirement of Gas Leak Inspection
Risk level: Medium High · Correct-by date in the state file: June 8, 2022 · Correction verified: June 13, 2022 · Inspector gave guidance (technical assistance): No
Inspector's notes (as published)
The operation did not have a current gas leak test conducted.
746.2421(a) - Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
Risk level: Medium · Correct-by date in the state file: May 31, 2022 · Correction verified: June 13, 2022 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The infants did not have infant feeding instructions available for review.
746.5101(b) - Annual Fire Inspection - Conducted by Fire Marshal
Risk level: Medium High · Correct-by date in the state file: June 18, 2022 · Correction verified: June 24, 2022 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The operation does not have a current fire inspection. The last documented inspection was in March 2021.
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More programs in Dallas · Texas child care rules
Sources
- HHSC CCL Daycare and Residential Operations Data: program details.
- HHSC CCL Inspection Investigation Assessment Data: visit dates and types.
- HHSC CCL Non-Compliance Data: citations, risk levels, corrections and inspector's notes.
All three are published by the Texas Health and Human Services Commission, Child Care Licensing, on data.texas.gov under CC0 1.0. State files updated November 12, 2026. We show the state's text as published, except that we restore apostrophes the files print as "?". Program details last checked October 21, 2026.