Find a program / Texas / Carrollton / Primrose School of Castle Hills
Childcare center · Carrollton, TX
Primrose School of Castle Hills
A licensed child care center in Carrollton, Texas, with its state inspection history from Texas Health and Human Services (HHSC).
Program details
Program type: Licensed child care center
Address: 1824 KING ARTHUR BLVD, Carrollton, TX 75010
County: Denton County
Phone: (972) 899-2273
Licensed to serve: Infant, Toddler, Pre-Kindergarten, School
Licensed capacity: 198 children
State ID (HHSC operation number): 839439
Permit: Full Permit, issued July 9, 2004
On corrective action (HHSC): No
On adverse action (HHSC): No
Corrective action and adverse action are formal steps Texas HHSC can take on a permit. The official record explains any that apply.
View the official record on Texas HHSC's child care search (or search operation number 839439 on the search page).
Inspection history
From November 12, 2023 to November 12, 2026
- 8 inspections
- 2 investigations
- 4 citations from these visits (risk level: High 3, Medium High 1)
A citation means an inspector found a rule wasn't met at the time of the visit; many are corrected the same day. Read the official record for details.
Below is every visit in the state's files from November 3, 2021 to September 22, 2026, newest first: 20 visits and 9 citations in all, so the totals can be higher than the 3-year counts above. An investigation is a visit to look into a report or complaint; many find no citations. Risk level is the level Texas HHSC assigns to each rule, from low to high, as published. Technical assistance means the inspector gave guidance on the rule. The state's file does not say whether the "correct-by" date is a deadline or the day the problem was fixed, so it can fall after the verified date or in the future.
September 22, 2026 · Inspection · No citations
September 2, 2026 · Investigation (the program reported it to the state) · No citations
August 24, 2026 · Inspection · No citations
April 29, 2026 · Inspection · No citations
March 25, 2026 · Inspection · No citations
March 21, 2026 · Investigation (the program reported it to the state) · 1 citation
746.1205(a)(4) - Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity
Risk level: High · Correct-by date in the state file: April 6, 2026 · Correction verified: April 29, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This standard was reviewed during this investigation. Based on the information provided, staff didn't properly supervise the children by making sure all children were accounted for after outdoor play resulting in a child being left unattended outside.
February 25, 2026 · Inspection · No citations
February 13, 2026 · Inspection · 2 citations
746.3421(b) - Infant Handwashing - Raised to Sink
Risk level: Medium High · Correct-by date in the state file: February 13, 2026 · Correction verified: February 25, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A caregiver did not assist an infant with hand washing after a diaper change.
746.2426(a)(1) - Infant May Not Sleep in a Restrictive Device
Risk level: High · Correct-by date in the state file: February 13, 2026 · Correction verified: February 25, 2026 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
A 3 month old child was observed sleeping in a bouncer during the walk-through.
February 26, 2025 · Inspection · 1 citation
746.5319 - Smoke Detectors Testing
Risk level: High · Correct-by date in the state file: March 7, 2025 · Correction verified: February 27, 2025 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
The detector checks are not being done monthly.
March 7, 2024 · Inspection · No citations
July 12, 2023 · Inspection · No citations
May 19, 2023 · Inspection · No citations
May 5, 2023 · Inspection · No citations
May 1, 2023 · Investigation (the program reported it to the state) · 2 citations
746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
Risk level: Medium High · Correct-by date in the state file: June 26, 2023 · Correction verified: July 12, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This standard was evaluated in regard to an investigation and a minimum standard violation was found. The operation did not report an injury to a child that required medical treatment in a timely manner.
746.2805(5) - Prohibited Punishments - Humiliating, Rejecting, Yelling
Risk level: High · Correct-by date in the state file: June 26, 2023 · Correction verified: July 12, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This standard was evaluated in regard to an investigation. A violation was found. A caregiver was yelling at children while in care at the operation.
April 20, 2023 · Inspection · 2 citations
745.641 - AP Background check results - Must receive notification prior to allowing subject to be present at your operation
Risk level: High · Correct-by date in the state file: April 20, 2023 · Correction verified: May 5, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
4 caregivers did not have an eligible background.
746.3809 - Medication No Longer Used
Risk level: Medium · Correct-by date in the state file: May 4, 2023 · Correction verified: May 5, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
Medication that has passed its expiration is kept at the operation.
April 19, 2023 · Investigation · 1 citation
746.2905(1) - Children Not Required to Sleep - May Not Force Child to Sleep
Risk level: Medium · Correct-by date in the state file: May 5, 2023 · Correction verified: May 5, 2023 · Inspector gave guidance (technical assistance): Yes
Inspector's notes (as published)
This standard was evaluated in regard to an investigation and a violation was found. A caregiver placed their legs over a child during nap to force the child to lay down/nap.
May 3, 2022 · Inspection · No citations
December 3, 2021 · Inspection · No citations
November 29, 2021 · Inspection · No citations
November 3, 2021 · Investigation (the program reported it to the state) · No citations
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More programs in Carrollton · Texas child care rules
Sources
- HHSC CCL Daycare and Residential Operations Data: program details.
- HHSC CCL Inspection Investigation Assessment Data: visit dates and types.
- HHSC CCL Non-Compliance Data: citations, risk levels, corrections and inspector's notes.
All three are published by the Texas Health and Human Services Commission, Child Care Licensing, on data.texas.gov under CC0 1.0. State files updated November 12, 2026. We show the state's text as published, except that we restore apostrophes the files print as "?". Program details last checked October 21, 2026.