Find a program / Delaware / Wilmington / LEARNING CENTER AT MADISON STREET
Child care center · Wilmington, DE
LEARNING CENTER AT MADISON STREET
A licensed child care center in Wilmington, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 600 NORTH MADISON STREET, Wilmington, DE 19801
Phone: (302) 543-7588
Ages served: 6 weeks through 12 years.
Age group: Infant through School-Age
Licensed capacity: 136 children
OCCL license number: 1314733
Current enforcement action (as published): none listed in the state's file
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. 2023: 1 facility injury. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 2 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 8 violations cited on these visits
- 5 complaint investigations completed (No Evidence to Substantiate: 3; Substantiated: 2)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
All 4 visits with violations in the state's file (which starts November 12, 2021), newest first, with 12 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
November 20, 2024 · Unannounced Full Compliance Review · 3 violations
Staff Attendance
Regulation code 36U · Correct by November 20, 2024 · Correction status: Completed, November 20, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff sign in. One staff was not signed in the Pre-K room. This was corrected at the visit.
Hazardous Materials
Regulation code 45U · Correct by December 16, 2024 · Correction status: Completed, December 27, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Submit new Radon test results. Current results expired on 11/19/2024.
Emergency Planning
Regulation code 66U · Correct by November 20, 2024 · Correction status: Completed, November 20, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Post evacuation route in the infant classroom. This was corrected at the visit.
November 14, 2023 · Unannounced Full Compliance Review · 5 violations
Ratios, Group Size, and Supervision
Regulation code 27U · Correct by December 14, 2023 · Correction status: Completed, December 6, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure proper staff to child ratios are maintained. A staff member was alone in a classroom with 9 children, and no DEEDS Certificate. Send DEEDS Certificate, with updated classroom assignment to OCCL.
Personnel Files
Regulation code 30U · Correct by December 14, 2023 · Correction status: Completed, December 13, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete: Staff #1 needs a DEEDS Certificate, Staff #2 needs a current health appraisal, Staff #3 needs a DEEDS Certificate, Staff #4 needs a DEEDS Certificate and a current health appraisal.
Staff Attendance
Regulation code 36U · Correct by December 14, 2023 · Correction status: Completed, December 5, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff sign in and out upon arrival and departure. One staff member was not signed in the infant room, and the two's room. Send one week of attendance to OCCL.
Child Files
Regulation code 40U · Correct by December 14, 2023 · Correction status: Completed, November 16, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files are complete. child #5 needs permission to sleep on a mat. Child #17 needs updated infant feeding schedules.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by December 14, 2023 · Correction status: Completed, November 16, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure safe sleep practices ae followed. One infant was observed sleeping in a bib. Have all staff review safe sleep practices and send a signed acknowledgement from all staff to OCCL.
Older than 3 years (not counted in the summary above)
March 22, 2023 · Complaint Visit · 1 violation
Child Accident and Injury
Regulation code 64U · Correct by May 16, 2023 · Correction status: Completed, May 11, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure licensee follows accident/injury procedures following a head injury. Child #1 was injured in class and had a scratch/cut over his forehead. The parent was not notified, and OCCL was not notified of the head injury. The parent did not receive an injury report. Have all staff review the accident/injury procedures and notification to OCCL procedures and have all staff sign an acknowledgement of review. Ensure staff follow notification and documentation requirements for a serious or potentially serious injury. On March 9, 2023, a child scratched his forehead on a book, and staff did not notify the child's parent. Staff also did not complete an accident or injury report. Review the requirements regarding regulation #64, child accident and injury, with all staff, and have them sign a written acknowledgment of the review. Submit a copy of the acknowledgment signed by all staff to OCCL by 5/16/2023.
November 15, 2022 · Unannounced Full Compliance Review · 3 violations
Insurance Coverage
Regulation code 16U · Correct by December 9, 2022 · Correction status: Completed, November 17, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Submit current insurace documentation to OCCL.
Personnel Files
Regulation code 30U · Correct by December 9, 2022 · Correction status: Completed, December 9, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff files are complete. Staff #1, 2, and 4 need two documented attempts at service letters. Forward two documented attempts for the staff listed above to OCCL.
Toilet Facilities
Regulation code 51U · Correction status: Completed, November 15, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure toilet lids are in good condition. This was corrected at the visit.
Complaint investigations
All 9 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published. In the state's summaries, "IA" is the state's Institutional Abuse Unit.
Completed September 22, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed April 1, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
OCCL's investigation of regulatory non-compliance began after clearance from other agencies was received. On March 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of lack of supervision. An unannounced visit was conducted on March 6, 2025, to investigate this complaint. There is no evidence to substantiate this complaint because Staff #1, Administrator #1, and Staff #3 stated that school-age children do not share a bathroom with younger children, and all staff interviewed stated there is never a time those children would have been combined in the bathroom. Staff #2 noted when present in the classroom, they stand at the door of the bathroom when children are using it to supervise them. The two separate bathrooms were observed. As of the date of this report, there has not been an update on Child #1's evaluation at the hospital, and Parent #1 has not contacted the facility nor has Child #1 returned to care.
Completed March 19, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
OCCL's investigation of regulatory non-compliance began after clearance from other agencies was received. On February 21, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of classrooms not being within the required temperature range and the heat not working, the use of portable space heaters, improper sanitation of cleaning of classroom items, and mixing of age groups due to low staffing. An investigation was conducted on February 27, 2025. This complaint is substantiated for using a portable space heater in one of the classrooms. Owner #1 stated they purchased a space heater to help with the cooler temperatures in the morning in the infant classroom. The cord to the space heater was not accessible to the children. There is no evidence to substantiate this complaint for the heat not working, as all classrooms were within an acceptable temperature range upon arrival. There is no evidence to substantiate this complaint for improper sanitation of classrooms. All classrooms had bleach and water and soap and water, and both products were available and accessible for staff upon arrival. Staff #1 stated staff cleans items after each activity, cleans tables after meals and at the end of the night, rugs are vacuumed, and floors are swept and mopped at the end of the day. There was no evidence to substantiate this complaint for the inappropriate mixing of age groups because there were no infants observed in the older classrooms. While there were three-year-old children mixed with school-age children, this occurred during the first 90 minutes of the day. An additional concern noted during this visit was the observation of improper staff-to-child ratios during the visit as well as verification of improper staff-to-child ratios on attendance records. According to the attendance records collected at the visit on February 25, 2025, Staff #4 had more than six and up to 14 children ages one to two alone from 7:40 am until 8:25 am. At 8 :25 am, seven children were signed out from the classroom, still leaving Staff #4 out of ratio with nine children until 9:30 am. Two additional children were signed out at 9:30 am, leaving Staff #4 out of ratio with seven children ages one and older the remainder of the day. Staff #4 was signed out for a break from 12:23 pm to 12:53 pm with no staff coverage. Additionally, the combined classroom with children ages three to school-age was observed over exceeding staff-to-child ratio during this visit with 12 children and one staff member. An additional concern noted was inaccurate child attendance records due to children not being signed out on multiple days of attendance records viewed.
Completed December 10, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On November 1, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of a lack of respectful communication with parents/families. An investigation was conducted on November 20, 2024. There is no evidence to substantiate this complaint based on interviews with staff and Owner #1. Staff #1 and Administrator #1 confirmed Administrator #1 had no contact with Parent #1 and was not involved in an altercation that occurred between Staff #2, Parent #1, and Parent #3, which led to Parent #1pulling Child #1 from the facility. Staff interviewed stated Child #1's care was not terminated from the facility, Child #1's care was pulled by choice. Administrator #1 stated she had no altercation or conversation with Parent #1 and was not involved in their incident. Staff #1 and Owner #1 noted no concerns about Administrator #1's interactions with staff and families.
Completed December 1, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Older than 3 years (not counted in the summary above)
Completed October 19, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On September 14, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper diapering procedures and mixing of age groups or ratios. An investigation was conducted on September 22, 2023. There is no evidence to substantiate this complaint because all staff members interviewed stated they check children's diapers every hour for signs of being soiled. Staff members noted two children regularly arrive at the facility with soiled diapers but are changed upon arrival, and also noted those two children had loose stools the week of September 11, 2023, due to illness. Attendance records viewed did not show the toddler classroom combined with school-age children on September 14, 2023.
Completed May 10, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on March 13, 2023, regarding staff not following notification and documentation requirements regarding a child accident or injury. An investigation was conducted on March 22, 2023. This complaint is substantiated because the staff interviewed could not verify if any staff member notified a child's parent after the child got a scratch on his forehead at the center. Also, the staff could not confirm if anyone completed an injury report. The staff interviewed who were present when the incident happened admitted they did not complete a report for the child's injury to his forehead. An injury report for the scratch on the child's forehead was not available for review.
Completed October 19, 2022 · Result: Unsubstantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completion date not published · Result: not published
Type (as published): IA Investigation
The state's file has no summary for this investigation.
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More programs in Wilmington · Delaware child care rules
Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.