Find a program / Delaware / Wilmington / HOPE HOUSE KNOWLEDGE CENTER
Child care center · Wilmington, DE
HOPE HOUSE KNOWLEDGE CENTER
A licensed child care center in Wilmington, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 2814 WEST 2ND STREET, Wilmington, DE 19805
Phone: (302) 407-3404
Ages served: 6 weeks through 12 years.
Age group: Infant through School-Age
Licensed capacity: 122 children
OCCL license number: 1128071
Current enforcement action (as published): none listed in the state's file
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. No facility injuries reported. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 3 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 9 violations cited on these visits
- 15 complaint investigations completed (No Evidence to Substantiate: 11; Substantiated: 4)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
All 4 visits with violations in the state's file (which starts November 12, 2021), newest first, with 12 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
February 10, 2026 · Unannounced Full Compliance Review · 1 violation
Child Files
Regulation code 40U · Correct by March 13, 2026 · Correction status: Completed, February 24, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files are complete. Blood lead screening for Child #5 and #16. Parent's Right to Know and screen time permission for Child #4.
February 13, 2025 · Unannounced Full Compliance Review · 5 violations
General Qualifications
Regulation code 28U · Correct by March 14, 2025 · Correction status: Completed, March 18, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff are fingerprinted every 5 years. Send eligibility letter for Staff #2.
Personnel Files
Regulation code 30U · Correct by March 14, 2025 · Correction status: Completed, March 7, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Staff #1 and #4 need a health appraisal with TB test. Staff #3 needs 4 references. Send to OCCL.
Child Health Appraisal
Regulation code 41U · Correct by March 14, 2025 · Correction status: Completed, March 7, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all children 12 months and older have a blood lead screening. Send Child #5's results to OCCL.
Hazardous Materials
Regulation code 45U · Correct by March 14, 2025 · Correction status: Completed, April 15, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure radon testing is done every 5 years- send result to OCCL. Ensure paint bucket is removed from girl's bathroom. Send a picture.
Toilet Facilities
Regulation code 51U · Correct by March 14, 2025 · Correction status: Completed, March 3, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure back of toilet in little girls room is fixed or replaced. Send a picture.
February 12, 2024 · Unannounced Full Compliance Review · 3 violations
Indoor Space
Regulation code 49U · Correct by March 15, 2024 · Correction status: Completed, February 14, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure outlet panel is installed in the School-Age 1 room. Send a picture to OCCL.
Administration of Medication
Regulation code 63U · Correct by March 15, 2024 · Correction status: Completed, February 14, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all medication is in its original packaging with the prescription label. Send a picture to OCCL.
Feeding of Infants
Regulation code 72U · Correct by March 15, 2024 · Correction status: Completed, February 14, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure monthly infant feeding schedules are updated at least monthly. Send a picture of all infant schedules.
Older than 3 years (not counted in the summary above)
February 10, 2023 · Unannounced Full Compliance Review · 3 violations
Personnel Files
Regulation code 30U · Correct by March 9, 2023 · Correction status: Completed, March 8, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Submit a health appraisal w/ TB for one staff member to complete staff files.
Child Files
Regulation code 40U · Correct by March 9, 2023 · Correction status: Completed, March 7, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Provide the following documentation to complete the children's files: blood lead screening results for 5 children; a health appraisal with immunizations for one child.
Kitchen and Food Preparation
Regulation code 50U · Correct by March 9, 2023 · Correction status: Completed, February 22, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Provide documentation of the repair to the wall in the school age room.
Complaint investigations
All 24 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.
Completed October 21, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On October 8, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding improper mixing of age groups, failing to have an understanding and respect for children and their needs, and failing to have and follow a procedure for reporting accidents or critical incidents involving the child and other important information relating to the child. An investigation was conducted on October 9, 2026. According to staff interviews, video footage reviewed, and documentation provided, this complaint is substantiated for failing to have an understanding and respect for children and their needs as a staff member had two children clean up another child's saliva on the floor. There is no evidence to substantiate improper mixing of age groups as this occurred within the first 90 minutes of the center's operating hours and mixing of age groups are allowed during the first and last 90 minutes of the day. There is no evidence to substantiate this complaint for failing to have and follow a procedure for reporting accidents or critical incidents involving the child and other important information relating to the child. Staff members were not aware of the child choking on candy until much later as the child was not in obvious distress and it was only reported to staff members that the child vomited or spit up, not choked. Additional concerns noted are a lack of supervision when a staff member stated they left the classroom of children alone for about thirty seconds to go to the kitchen, inaccurate attendance records as a child was not signed into the classroom where they were present at the time of the incident, and incorrect staff-to-child ratio with at least fourteen children present including a two-year-old with one staff member according to video footage reviewed.
Completed August 26, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 29, 2026, and July 30, 2026, the Office of Child Care Licensing (OCCL) received two complaints regarding disrespectful communication by staff. An investigation began on August 4, 2026, and concluded on August 14, 2026. Based on staff interviews and documentation received, this complaint is substantiated for disrespectful communication by staff. All staff members interviewed stated Staff #1 was suspended for a period of time due to disrespectful communication with a parent. Administrator #1 confirmed this was part of the reason that Staff #1 was suspended.
Completed March 11, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On February 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding staff using inappropriate behavior supports. An investigation was conducted on February 26, 2026. Based on staff interviews and documentation received, there is no evidence to substantiate this complaint for staff using inappropriate behavior supports.
Completed February 25, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On February 5, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding not having and following a policy assuring parents or guardians visits and monitoring of the program are welcomed and permitted without prior approval. An investigation was conducted on February 10, 2026. Based on staff interviews and documentation received, there is no evidence to substantiate this complaint. All staff interviewed denied prohibiting parents and guardians from entering the center or classrooms at any time and documentation received noted parents were still permitted to pick up and drop off children in the classrooms.
Completed December 10, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On November 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding using improper behavior support methods. An investigation was conducted on December 1, 2025. Based on staff interviews, there is no evidence to substantiate this complaint for using improper behavior support methods. According to staff interviewed, a staff member tried to redirect a child from entering an occupied bathroom stall when that child threw themself to the ground and cried.
Completed November 26, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On October 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding disrespectful communication by staff, failing to follow the suspension policy, insufficient materials, and failing to meet the needs of children. An investigation was conducted on November 6, 2025. According to staff interviews, observations, and documentation reviewed, there is no evidence to substantiate this complaint regarding disrespectful communication by staff, failing to follow the suspension policy, insufficient materials, and failing to meet the needs of children. The staff interviewed all denied any disrespectful communication, classrooms were observed to have sufficient materials, staff were trying to work with the parents and the child to resolve behavior concerns, and the center followed their written suspension policy.
Completed September 24, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On September 18, 2025, The Office of Child Care Licensing (OCCL) received a complaint regarding failing to provide appropriate behavior supports and not being truthful to a parent. An investigation was conducted on September 22, 2025. There is no evidence to substantiate this complaint for failing to provide appropriate behavior supports and not being truthful to a parent based on video evidence and staff interviews. All staff interviewed stated there are no staff that are mean to children and all staff stated parents are aware of behaviors that are seen in the classroom. According to video evidence, Staff #1 was observed using appropriate behavior supports with Child #1.
Completed September 2, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed April 3, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On March 13, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision and incorrect staff-to-child ratio. An investigation was conducted on March 20, 2025. There is no evidence to substantiate this complaint for lack of supervision or incorrect staff-to-child ratio, based on staff interviews and attendance documentation. All staff interviewed stated the classroom was in correct staff-to-child ratio. Attendance documentation reviewed corroborated this information.
Completed February 11, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On February 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline and lack of supervision. An investigation was conducted on February 7, 2025. There is no evidence to substantiate this complaint for improper discipline and lack of supervision based on staff interviews. All staff interviewed denied having knowledge of any staff leaving children alone in a classroom and all staff denied having knowledge of any staff calling children annoying or using a mean voice.
Completed October 22, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On October 9, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision and caring for children in a space not licensed for care. An investigation was conducted on October 15, 2024. Based on multiple staff interviews, there is no evidence to substantiate this complaint for lack of supervision or caring for children in a space not licensed for care. All staff interviewed denied any children running around the halls and in different rooms during child care hours.
Completed July 1, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 31, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratio. An investigation was begun on June 12, 2024, and concluded on June 24, 2024. This complaint is substantiated for incorrect staff-to-child ratio because based on documentation received, there were multiple instances where it appeared there were no staff members in the room with children for up to two hours. Additional concerns noted were staff members failing to keep an accurate record of staff's exact hours worked in each classroom and not keeping accurate child attendance records because according to documentation received, staff members failed to sign out of tracking sheets and staff members failed to sign children out of the classroom at the end of the day.
Completed June 3, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 17, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted beginning on May 23, 2024, and concluding on May 30, 2024. There is no evidence to substantiate this complaint for improper discipline because based on staff interviews, all staff denied using improper discipline with children and denied locking any child in a closet.
Completed February 16, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed February 12, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On January 30, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on February 5 - 6, 2024. Based on the results of this investigation there is no evidence to substantiate this complaint because all three staff members who were interviewed denied observing any staff member use improper discipline with children. Also, the video footage observed did not show any concerning behavior from the classroom staff.
Older than 3 years (not counted in the summary above)
Completed August 18, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 12, 2023, a complaint was received by the Office of Child Care Licensing (OCCL) for not following photo permission policies and disclosing a child's confidential information. An investigation started on July 6, 2023, and concluded on July 13, 2023. There is no evidence to substantiate this complaint because the facility had parental permission to take and maintain images for social media for Child #1. Additionally, permission had been granted by Parent #1 for a different adult to pick up Child #1 on June 26, 2023. The facility has not posted anything on social media and denies giving images to any family members but did provide the photo to Adult #1 who was authorized to pick up Child #1.
Completed August 15, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 27, 2023, a complaint was received by the Office of Child Care Licensing (OCCL) for lack of supervision. A telephone interview was conducted on July 27, 2023. There is no evidence to substantiate this complaint because, although Child #1 did stick their hand in a toilet, a staff member was present supervising the group of children. The staff member was assisting another child with a bloody nose and immediately re-directed the child away from the toilet and ensured the child's hands were washed.
Completed August 10, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed August 10, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On June 12, 2023, a complaint was received by the Institutional Abuse Unit (IAU) and not accepted for investigation. The Office of Child Care Licensing (OCCL) received the complaint on the same date and accepted it for not allowing parents into the children's classrooms, improper discipline, and lack of supervision. An investigation was conducted on June 13, 2023. There is no evidence to substantiate this complaint because the staff interviewed denied knowledge of a child's injury in the infant classroom resulting in a bruise, stated children are under direct, continual supervision, and parents are allowed in the building. This specialist has observed parents in the building and within the classrooms during previous visits.
Completed August 3, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on May 19, 2023, regarding a staff member using inappropriate language with the children, and not being respectful when interacting with staff at the center. An investigation began on May 25, 2023, and ended on June 1, 2023. There is no evidence to substantiate this complaint because all staff members interviewed denied saying or hearing any inappropriate, threatening, hurtful, or racist comments made to a child or other staff members by Staff #1 or any other staff member.
Completed May 24, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 17, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding a staff member not being respectful when interacting with others at the center. An investigation began on April 19, 2023, and ended on April 24, 2023. There is no evidence to substantiate this complaint because the staff interviewed denied a comment made by a staff member was inappropriate, hurtful, or harmful. They stated they had not heard the staff member make inappropriate comments.
Completed August 26, 2022 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On August 8, 2022, OCCL received a complaint regarding improper discipline. An investigation was conducted beginning August 10, and concluding on August 22, 2022. There is no evidence to substantiate this complaint because during the investigation, all staff members interviewed stated they have never witnessed any behavior to support the allegations. They stated Staff #1 is a very good worker and provides good, attentive care to the children.
Completed June 23, 2022 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On June 7, 2022, OCCL received a complaint regarding improper discipline, and failure to changes diapers as required. An investigation was completed on June 14, 2022. There is no evidence to substantiate this complaint because during the investigation, all staff members interviewed stated they have never witnessed any behavior to support the allegations. They stated Staff #1 is a very good worker and provides good, attentive care to the children.
Completed June 9, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
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Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.