Find a program / Delaware / Wilmington / CHILDREN OF AMERICA-WILMINGTON
Child care center · Wilmington, DE
CHILDREN OF AMERICA-WILMINGTON
A licensed child care center in Wilmington, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 100 LITTLE FALLS DR, Wilmington, DE 19808
Phone: (302) 999-9590
Ages served: 6 weeks through 12 years.
Age group: Infant through School-Age
Licensed capacity: 197 children
OCCL license number: 856187
Current enforcement action (as published): none listed in the state's file
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. 2026: 1 facility injury. No facility deaths reported. 2024: 1 facility injury. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 9 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 26 violations cited on these visits
- 38 complaint investigations completed (Substantiated: 21; No Evidence to Substantiate: 12; No Evidence to Substantiate with Concern: 5)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
All 12 visits with violations in the state's file (which starts November 12, 2021), newest first, with 43 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
June 11, 2026 · Unannounced Full Compliance Review · 4 violations
Personnel Files
Regulation code 30U · Correct by July 10, 2026 · Correction status: Completed, July 10, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff files are complete. Refer to staff sheet where circles identify missing non-compliances.
Child Files
Regulation code 40U · Correct by July 10, 2026 · Correction status: Completed, July 10, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure Child files are complete. Child #12 needs blood lead screening. Child #4 and #6 need health appraisals. Child #5 and 7 need health appraisals and blood lead screening.
Indoor Space
Regulation code 49U · Correct by July 10, 2026 · Correction status: Completed, July 16, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Preschool bathroom has pealing tape residue. Needs to be removed and cleaned.
Toilet Facilities
Regulation code 51U · Correct by July 10, 2026 · Correction status: Completed, July 2, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Preschool red bathroom sink is leaking underneath and from faucet. Repair or replace.
June 9, 2025 · Unannounced Full Compliance Review · 2 violations
Personnel Files
Regulation code 30U · Correct by July 11, 2025 · Correction status: Completed, June 12, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. OCCL Health and Safety training is needed for Staff #6.
Emergency Planning
Regulation code 66U · Correct by July 11, 2025 · Correction status: Completed, June 10, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure fire drills are conducted with children and staff monthly. Please send June fire drill to OCCL.
March 13, 2025 · Unannounced · 1 violation
Indoor Space
Regulation code 49U · Correct by March 10, 2025 · Correction status: Completed, March 13, 2025 · How the correction was shown (as published): Facility Visit
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
January 2, 2025 · Unannounced Full Compliance Review · 3 violations
Personnel Files
Regulation code 30U · Correct by January 17, 2025 · Correction status: Completed, January 27, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the administrator has a complete file on site. Administrator needs service letters and references complete or attempts made, orientation, and Adult Abuse registry
Child Files
Regulation code 40U · Correct by January 17, 2025 · Correction status: Completed, January 17, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure Child #12 blood lead screening is complete and in the file.
Toilet Facilities
Regulation code 51U · Correct by January 17, 2025 · Correction status: Completed, January 2, 2025 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
December 3, 2024 · Complaint Visit · 1 violation
Notification to OCCL
Regulation code 14U · Correct by December 3, 2024 · Correction status: Completed, December 3, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
A licensee shall ensure telephone calls and emails from OCCL are responded within two business days.
November 26, 2024 · Complaint Visit · 1 violation
Ratios, Group Size, and Supervision
Regulation code 27U · Correct by November 26, 2024 · Correction status: Completed, November 26, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure classrooms are in the correct staff to child ratio.
September 17, 2024 · Enforcement Visit · 1 violation
Ratios, Group Size, and Supervision
Regulation code 27U · Correct by September 24, 2024 · Correction status: Completed, September 24, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure classrooms maintain ratio and sufficient staffing. Send September 18-23, 2024 tracking sheets daily to OCCL.
June 21, 2024 · Complaint Visit · 1 violation
Staffing
Regulation code 26U · Correct by June 21, 2024 · Correction status: Completed, June 21, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure staff are engaged and not using cell phones during staff-to-child-ratio. Staff #1 was using her cell phone while supervising children. Staff members providing care for children may not be given other duties or participate in personal activities, such as using a cell phone that would interfere with providing care to children. Staff #1 used a cell phone while providing care to children and was terminated from employment.
June 6, 2024 · Unannounced Full Compliance Review · 12 violations
Ratios, Group Size, and Supervision
Regulation code 27U · Correct by June 6, 2024 · Correction status: Completed, June 6, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
On June 5, 2024, two unqualified DEEDS staff members were in the classroom alone with children.
Personnel Files
Regulation code 30U · Correct by July 5, 2024 · Correction status: Completed, July 22, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are completed. Safe Sleep/Adult Abuse needed for Staff #1, 2, 3, 4, 7, 9, 10. Release of Employment and Service letters (with attempts if needed) for Staff #8 and 14. OCCL Health and Safety training needed for Staff #8. DEEDS certificates sent to OCCL. Professional Development Plans filled out with staff goals for every staff member. Health appraisal with TB for Staff #14. Full file for Staff #11,12,13.
Child Files
Regulation code 40U · Correct by July 5, 2024 · Correction status: Completed, July 19, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are complete. Health appraisals are needs for Child #7, 8, 14. Immunizations are needed for Child #8, 14. Blood Lead screening is needed for Child #5, 8 and 14. Parents Right to Know form and Screen time is needed for Child #11, 13, and 15. Mat permission is needed for Child #11.
Indoor Space
Regulation code 49U · Correct by July 5, 2024 · Correction status: Completed, July 19, 2024 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Kitchen and Food Preparation
Regulation code 50U · Correct by June 12, 2024 · Correction status: Completed, July 3, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure kitchen surfaces and backsplash are clean and grime/food are removed. Ensure sanitizer (3rd sink) is emptied each day.
Outdoor Area
Regulation code 53U · Correct by July 5, 2024 · Correction status: Completed, July 10, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure outdoor area meets qualifications. Outside fountain is leaking and needs repair. Gate between both playgrounds doesn't self-latch and needs repair or replaced. Remove broken tote and cats from playground. Trash can on larger playground needs emptied.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by July 5, 2024 · Correction status: Completed, July 10, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure cribs are free of al materials. Store infant carriers outside of the classroom.
Equipment
Regulation code 57U · Correct by July 5, 2024 · Correction status: Completed, June 30, 2024 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Diapering and Soiled Clothing
Regulation code 61U · Correct by July 5, 2024 · Correction status: Completed, July 10, 2024 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Emergency Planning
Regulation code 66U · Correct by June 30, 2024 · Correction status: Completed, July 19, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure monthly fire drills are conducted. Send June's to OCCL.
Lesson Plans
Regulation code 74U · Correct by June 14, 2024 · Correction status: Completed, June 30, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans are conducted/posted. Send week OF June 17th to OCCL.
Activity Areas
Regulation code 75U · Correct by July 5, 2024 · Correction status: Completed, June 30, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure classrooms have adequate amounts of materials. Two's classroom needs books.
Older than 3 years (not counted in the summary above)
August 23, 2023 · Complaint Visit · 1 violation
Positive Behavior Management
Regulation code 20U · Correct by August 28, 2023 · Correction status: Completed, August 28, 2023 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
June 13, 2023 · Unannounced Full Compliance Review · 7 violations
Positive Behavior Management
Regulation code 20U · Correct by July 14, 2023 · Correction status: Completed, July 17, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Staff #11 was overheard using food as a punishment. OCCL will assign a training for staff #11 to complete.
Personnel Files
Regulation code 30U · Correct by July 14, 2023 · Correction status: Completed, August 24, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
All staff files need to be complete. All staff must complete the 7 hour OCCL Health & Safety training. Send certs once completed. Staff #11 needs Health Appraisal, Administration of Medication. Staff #14 needs staff Orientation record, application/resume, job description, adult abuse registry, Health Appraisal w/TB. Staff #12 needs Administration of Medication. Staff #1, #2, #4, #5, #6, #9, #13, need updated Eligibility dates.
Parents Right to Know
Regulation code 38U · Correct by July 14, 2023 · Correction status: Completed, July 14, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
A copy of updated Parent's Right to Know Log will be sent by July 14, 2023.
Child Files
Regulation code 40U · Correct by July 14, 2023 · Correction status: Completed, July 14, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
All child files must be complete. Send documentation of the Blood Lead screening for Child #4.
Indoor Space
Regulation code 49U · Correct by July 14, 2023 · Correction status: Completed, June 15, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Refrigerator/freezer in classroom Pre-K A needs to be cleaned. Send a picture upon completion.
Toilet Facilities
Regulation code 51U · Correct by July 14, 2023 · Correction status: Completed, June 15, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Bathrooms in Pre-K A need to be cleaned. Send a picture upon completion.
Lesson Plans
Regulation code 74U · Correct by July 14, 2023 · Correction status: Completed, June 23, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Current lesson plans must be posted. Send a picture of classroom 2's lesson plans when updated.
June 9, 2022 · Unannounced Full Compliance Review · 9 violations
Personnel Files
Regulation code 30U · Correct by July 15, 2022 · Correction status: Completed, June 9, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff files are complete. Staff #1 needs administration of medication.
Child Files
Regulation code 40U · Correct by July 15, 2022 · Correction status: Completed, June 9, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all child files are complete. Child #3 needs an emergency card and blood lead screen results. Child #4 needs a parents right to know form and permission for screen time. Child # 5 needs date of enrollment, days and hours of attendance, and permission for transportation form. Child # 9 needs blood lead screening results. Child #11 needs hours and days of attendance and permission for transportation. Child #20 needs hours of attendance.
Indoor Space
Regulation code 49U · Correct by June 9, 2022 · Correction status: Completed, June 9, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure all areas are clean. Multiple classrooms needed walls and shelves wiped down. Corrected at visit.
Kitchen and Food Preparation
Regulation code 50U · Correct by June 9, 2022 · Correction status: Completed, June 9, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure all thermometers are working. Replace thermometers in Pre-K and Infant freezers. Corrected at visit.
Toilet Facilities
Regulation code 51U · Correct by June 9, 2022 · Correction status: Completed, June 9, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure paper towels are in bathrooms and bathrooms are clean. Corrected at visit
Sanitation
Regulation code 58U · Correct by July 15, 2022 · Correction status: Completed, June 9, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all toys are cleaned weekly. Toddlers and infants need to clean toys.
Diapering and Soiled Clothing
Regulation code 61U · Correct by June 9, 2022 · Correction status: Completed, June 9, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure the diaper changing mat is free from rips. Corrected at the visit.
Feeding of Infants
Regulation code 72U · Correct by July 15, 2022 · Correction status: Completed, June 9, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all infants have infant feeding schedules completed by a parent. Send feeding schedules for Child # 8 and #22.
Lesson Plans
Regulation code 74U · Correct by June 9, 2022 · Correction status: Completed, June 9, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure all classrooms have lesson plans completed and posted. PII-A needs a lesson plan. Corrected at the visit.
Complaint investigations
All 42 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.
Completed October 15, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On September 28, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratios, lack of supervision, and disrespectful communication towards parents. An investigation was conducted on September 29, 2026. There is no evidence to substantiate the allegations of incorrect staff-to-child ratio, as documentation and observation found no evidence classrooms exceeded the required staff-to-child ratio. There is not enough evidence to substantiate a lack of supervision because although Staff #3 stated Child #1 was outside of the classroom door for about two minutes, Program Coordinator #1 and Staff #1 stated Child #1 was briefly in the hallway outside the Two's Classroom during the classroom transition. Program Coordinator #1 stated they were in the immediate area, in view of Child #1, and opened the classroom door to allow Child #1 to enter the room within seconds. Based on interviews no staff were aware of disrespectful communication by staff, and Administrator #1 reported having no concerns regarding staff attitudes. Program Coordinator #1 addressed the incident with the staff involved, and Administrator #1 provided LS #1 with documentation showing Staff #1 received a written warning regarding center operational policies and procedures related to classroom attendance and movement logs.
Completed May 20, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 6, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratios. An investigation was conducted on May 7, 2026. Based on a review of attendance records on May 7, 2026, and interviews with four staff members, this complaint is substantiated. Attendance records for two classrooms reflected staff members in the incorrect staff-to-child ratio for longer than 30 minutes. All four staff members interviewed noted occasions in which their classrooms were not in correct staff-to-child ratio.
Completed April 30, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 7, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratios, kitchen sanitation, and activity schedule for outdoor play. An investigation was conducted on April 9, 2026. Based on a review of attendance records this complaint is substantiated for incorrect staff-to-child ratio. After observing the kitchen, this complaint is substantiated for an unsanitary kitchen. There is no evidence to substantiate this complaint for outdoor play in inappropriate temperatures as the facility has been following the regulations for outdoor play.
Completed April 23, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 7, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratio. An investigation was conducted on April 9, 2026. Based on a review of attendance records this complaint is substantiated for incorrect staff-to-child ratio. On April 6, 2026, two classrooms were documented as not being in correct staff-to-child ratio. An additional concern noted is staff attendance was documented incorrectly on attendance documentation reviewed.
Completed February 11, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On January 23, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of failing to follow diapering procedures. An investigation was conducted on February 3, 2026. There is no evidence to substantiate this complaint. After interviewing staff members and administration, and observing diapering at the time of the visit, the diapering procedures appear to be in compliance with regulations.
Completed November 17, 2025 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On October 28, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of lack of supervision. An investigation was conducted on November 3, 2025, and concluded on November 5, 2025. There is no evidence to substantiate this complaint for lack of supervision after LS #1 reviewed documentation and interviewed administrators and staff members. An additional concern noted was the center failed to attempt to contact additional emergency contacts after being unable to reach Parent #2 regarding a potentially serious injury and did not document attempts to contact a parent/guardian on the injury report.
Completed November 6, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On October 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, incorrect combining of infants with older children, lack of security procedures, failing to conduct monthly evacuation drills, and not providing daily infant logs. This complaint is substantiated for failing to conduct monthly evacuation drills based on interviews of seven staff members who stated fire evacuation drills are not being practiced monthly as required, although administration has logged them as having been completed. There is no evidence to substantiate a lack of supervision or a lack of security procedures. Based on interviews, administration and staff members all stated they are unaware of a child being left alone in the lobby and taken by a different parent to a classroom. There is also a family code to enter the building if administration cannot open the door. After a review of documentation and interviews, there is no evidence to substantiate combining older children with infants or not providing daily infant logs.
Completed September 22, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On August 1, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of lack of supervision, incorrect ratios, behavior management requirements, cell phone use while caring for children, unqualified staff, indoor space hazards, appropriate interactions with toddlers, lesson plan requirements, age-appropriate activities, activity schedule, meal requirements, and diapering requirements. An investigation was conducted on August 8, 2025. There is no evidence to substantiate this complaint for these allegations after LS #1 collected and reviewed documentation, interviewed administrators and staff members, conducted classroom observations, observed meal times, and orders containing new toys, activities, and shelves.
Completed August 11, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 25, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of lack of supervision. An investigation was conducted on July 31, 2025. There is no evidence to substantiate this complaint for lack of supervision. After speaking with administration and collecting documentation, Child #1 was supervised by a staff member meeting the school bus during afternoon drop off and had been picked up from their school by a relative on the day when Child #1's whereabouts were a concern.
Completed July 31, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 8, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding food preparation. An investigation was conducted on July 17, 2025. This complaint is substantiated for not maintaining the correct freezer temperature for food preparation. When LS #1 and #2 arrived, the freezer was reading 17 F, when LS #1 and #2 left the center an hour later, the freezer was still reading 17 F without the freezer being opened for one hour.
Completed June 2, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 15, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios and not allowing access to the center by parents. An investigation was conducted on May 15, 2025. There is no evidence to substantiate this complaint for incorrect staff-to-child ratios. After LS #1 reviewed the current week's attendance records, classrooms were documented to be in correct staff-to-child ratio. There is no evidence to substantiate this complaint for not allowing access to the center by parents. The administration notified families of a change in drop-off times due to staffing changes for one week. The administration did lock the front door for less than five minutes to briefly give assistance to a classroom and then unlocked the front door when they were able to return to the lobby to monitor safe access to the building.
Completed June 2, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 14, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding multiple allegations including serving food that is expired, disrespectful communication, and incorrect mixing of ages. An investigation was conducted on May 15, 2025. There is no evidence to substantiate this complaint. After interviews and inspecting the kitchen, there is no evidence that the children are being served expired food. After interviews were conducted with the administration, it was determined communication between the administration and families was not disrespectful. After reviewing the current week's attendance records, and interviewing staff the children are in age-appropriate classrooms.
Completed May 15, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 30, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratio. An investigation was conducted on May 1, 2025. This complaint is substantiated for incorrect staff-to-child ratio. Upon review of attendance records on multiple days, attendance records showed staff members were not in the correct staff-to-child ratio for various time frames. An additional concern noted during this visit was upon review of attendance records, there were multiple days staff members attendance was not documented accurately for arrivals, meal breaks, and departures.
Completed April 25, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratio. An investigation was conducted on April 11, 2025. This complaint is substantiated for incorrect staff-to-child ratio. Upon review of attendance records on multiple days, attendance records show staff members were not in the correct staff-to-child ratio for various time frames. An additional concern noted during this visit was upon review of attendance records, there were multiple days staff members attendance was not documented for arrival, meal breaks, and departures. In addition, attendance records show child attendance was not documented for departures on April 3, 2025, and April 7, 2025, for two classrooms.
Completed April 9, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On March 27, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failing to have security procedures that ensure access to children is limited to authorized people. An unannounced visit was conducted on March 28, 2025. This complaint is substantiated based on interviews with administration and staff members. While the administration team did adjust schedules in an attempt to keep the broken front door monitored at all times, three staff members stated they witnessed periods of time where no staff were monitoring it. This was corrected when the door was fixed on March 29, 2025.
Completed January 30, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed December 20, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On December 10, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not following child exclusion policies and incorrect staff-to-child ratio. An investigation was conducted on December 12, 2024. There is no evidence to substantiate this complaint for incorrect staff-to-child ratios and not following child health exclusion policies. LS #1 spoke with administration and staff members and reviewed classroom attendance records reflecting correct staff-to-child ratios. In interviews of administration and staff members it was stated the facility has followed the policies of the center and OCCL to notify families when children become ill and to inform them of health exclusions. Staff stated they are not aware of concerns from families who were contacted regarding children becoming ill.
Completed December 19, 2024 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On November 25, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of improper combining of children of different ages. Two additional complaints were received on November 25, 2024, and December 5, 2024, concerning the same allegations. An investigation was begun on November 26, 2024, and concluded on December 5, 2024. There is no evidence to substantiate this complaint for improper combining of children of different age groups. LS #1 observed classrooms with proper ages following DELACARE regulations for the first and last 90 minutes of the day. Attendance sheets were also reviewed which reflected proper age groups throughout the day. An additional concern noted was during the visit, LS #1 observed a classroom that was not in correct staff-to-child ratio. This was corrected when additional staff arrived.
Completed September 23, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On August 7, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding combining toddlers with older children, insufficient staff, and caring for children in space not designated for children's use. An unannounced visit was conducted on August 9, 2024. LS #1 reviewed attendance records, and interviewed administration and staff members. While a tracking sheet was present showing children were signed into the area with the Administrator #1, this complaint is substantiated for caring for children in an unlicensed area. The administrator stated she supervised school-age children in the lobby area while waiting for staff to arrive for work. Based on a review of attendance records there is no evidence to substantiate this complaint for combining toddler children with older children outside of the hours permitted by DELACARE regulations. There is no evidence to substantiate this complaint for insufficient staff as staff interviews and a review of attendance records showed sufficient staff were available for staff members to have a break.
Completed August 28, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 22, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of failure to notify parents of a contagious condition in a timely manner. An investigation was conducted on July 24, 2024. This complaint is substantiated for failure to notify parents in a timely manner of a contagious condition. When interviewed, multiple staff members stated the first known case of lice was five days before parents were notified of the condition by the administration.
Completed August 19, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 17, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios and improper food storage. A complaint investigation was conducted on July 18, 2024. This complaint is substantiated for incorrect staff-to-child ratio. LS #1 reviewed the attendance records for July 17, 2024, that documented Staff #1 was alone with 22 children for almost one hour. This complaint is also substantiated for improper food storage because after interviewing staff members regarding lunches provided for a field trip, it was stated by staff the lunches were kept on a bus in a cooler without any ice packs for approximately two hours at mid-day when the temperature ranged between 89 and 92 degrees with a heat advisory in effect. Staff decided not to feed the warm meat and cheese sandwiches to the students on the trip and provided a different lunch when back at the center.
Completed August 14, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 17, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations for concerns of using vehicle over its intended capacity. An investigation was conducted on July 18, 2024. This complaint is substantiated for transporting more persons than the vehicle's capacity because after interviewing administration, staff members, and reviewing field trip tracking sheets, there were 10 children transported in a nine-passenger van during a field trip with two children sharing one restraint.
Completed August 13, 2024 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 10, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios. An unannounced visit was conducted on July 10, 2024. Based on staff interviews and a review of attendance records, there is no evidence to substantiate this complaint for incorrect staff-to-child ratios. A concern noted at the visit was a classroom was over capacity for the number of children in the room with 24 children present in a room that has a licensing capacity of 21 children.
Completed August 1, 2024 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed July 23, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 8, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding multiple allegations including failure to report a significant incident to parents and failure to report suspected child abuse and neglect to the hotline. An unannounced visit was conducted on July 10, 2024. This complaint is substantiated regarding failure to notify the Child Abuse and Neglect Report Line of potential child abuse or neglect. There is no evidence to substantiate this complaint for failure to report a significant incident to parents. Administrator #1 stated the parents were notified by phone and in person with an observation form stating the findings.
Completed July 23, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On June 28, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of improper discipline. An investigation was conducted beginning on July 3, 2024, and concluding on July 22, 2024. This complaint is substantiated for improper discipline based on interviews of staff who stated they witnessed Staff #1 yelling at children and grabbing or holding them inappropriately. Staff #1 was put on administrative leave and subsequently resigned their position.
Completed July 23, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On June 18, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations including improper discipline and using a cell phone while caring for children. An investigation was conducted on June 21, 2024. This complaint is substantiated for cell phone usage while caring for children. This specialist observed Staff #1 using a cell phone while in the classroom with children. The complaint is substantiated for improper discipline. Administrative staff stated Staff #1 was counseled regarding improper discipline and was terminated from employment on June 25, 2024.
Completed July 22, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On June 18, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of staff performing other tasks while caring for children and a lack of interactions with children. An investigation was conducted on June 21, 2024. This complaint is substantiated for performing other tasks while caring for children. Staff #1 stated they used an iPad for other tasks while caring for children. This complaint is substantiated for not interacting with children. Staff #1 stated to the licensing specialists they sometimes use an iPad for non-work-related functions while caring for children. The administrator and other staff members stated Staff #1 has been observed using an iPad while caring for children and not interacting with children in care.
Completed July 15, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On June 12, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding transportation and field trip regulations and mealtime requirements. An unannounced visit was conducted on June 17, 2024. This complaint is substantiated for not following transportation and field trip regulations. Upon interviewing staff members and administration, reviewing documentation, and observing the vehicles, it was noted that the bus and van were missing required items: emergency water and emergency contact information. Field trip attendance tracking documentation was also missing, four children were missing field trip permission slips, improper information on permission slips, transporting more children and adults than the vehicle's capacity, not using child-safety restraints as required by State and federal laws, transporting a child in a staff member's personal vehicle, and incorrect staff-to-child ratio while operating the vehicles. This complaint is substantiated for meals and snacks. There was no current menu available on the date of the complaint visit.
Completed July 8, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed June 25, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On June 6, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding cell phone usage while caring for children, lack of respectful communication by staff, and not following policy for handling complaints from parents. This complaint is substantiated for cell phone usage while caring for children. This specialist observed Staff #1 using a cell phone while on the playground with children. This complaint is substantiated for lack of respectful communication as four staff members all stated they hear cursing between staff members in the center that is sometimes loud. There is no evidence to substantiate the complaint for handling parent complaints, as the administrator stated she handles parents complaints the best she can.
Completed May 23, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 25, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper staff-to-child ratios and lack of respectful communication. An unannounced visit was conducted on April 26, 2024. This complain is substantiated for lack of respectful communication because upon interviewing staff and reading staff members written statements, Staff #2 spoke in a disrespectful manner to other staff in the presence of children. There is no evidence to substantiate this complaint for incorrect staff-to-child ratios. Upon review of classroom attendance records, the necessary changes with staff-to-child ratios were adjusted in a timely manner.
Completed April 24, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 8, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An unannounced visit was conducted on April 10, 2024. There is no evidence to substantiate improper discipline. Upon interviewing staff members, reading each written statement, and reviewing video footage, there is no evidence to substantiate improper evidence.
Completed April 12, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed April 12, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed April 12, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 1, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratios. An unannounced visit was conducted on April 2, 2024. There is no evidence to substantiate this complaint for improper staff-to-child ratios. Upon review of the attendance records, observations at the visit, and staff interviews, each classroom was maintaining the correct staff-to-child ratio.
Completed March 26, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed December 21, 2023 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on November 22, 2023, regarding improper discipline and releasing confidential information. An investigation started on November 27, 2023, and concluded on December 19, 2023. There is no evidence to substantiate this complaint for improper discipline because most staff interviewed stated they did not see Staff #1 push or assault Child #1. There is no evidence to substantiate this complaint for releasing confidential information because based on interviews, no confidential staff or child information was disclosed. An additional concern noted was staff members were not communicating respectfully to others at the center. All staff members interviewed stated multiple staff members were yelling in the hallway during the incident. Two staff reported hearing inappropriate language used.
Older than 3 years (not counted in the summary above)
Completed September 11, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received two complaints from the same reporter on August 18, 2023, regarding improper discipline. An investigation was begun on August 18, 2023, and concluded on August 24, 2023. This complaint is substantiated for improper discipline as the staff member admitted to using improper discipline. The center terminated the staff member's employment on August 28, 2023.
Completed December 8, 2022 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On November 30, 2022, The Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on December 1, 2022. There is no evidence to substantiate this complaint for improper discipline because the staff interviewed stated they have never observed the staff use improper discipline. Based on statements from staff, what was reported was a misunderstanding. While walking with the child, the staff was holding the child's arm when the child pulled away and fell.
Completed August 9, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed May 13, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Is this your program?
Claiming is free. We'll fix any mistakes we made and send you a badge for your website that links to this listing. Claiming does not change the state's inspection record; to correct it, contact the Office of Child Care Licensing. Claim this program
More programs in Wilmington · Delaware child care rules
Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.