Find a program / Delaware / Wilmington / HOLLY OAK CHILD CARE CENTER
Child care center · Wilmington, DE
HOLLY OAK CHILD CARE CENTER
A licensed child care center in Wilmington, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 1511 PHILADELPHIA PIKE, Wilmington, DE 19809
Phone: (302) 798-7020
Ages served: 6 weeks through 10 years.
Age group: Infant through School-Age
Licensed capacity: 60 children
OCCL license number: 381418
Current enforcement action (as published): none listed in the state's file
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. No facility injuries reported. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 0 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 0 violations cited on these visits
- 3 complaint investigations completed (Substantiated: 3)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
The 1 visit with violations in the state's file (which starts November 12, 2021), newest first, with 4 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
Older than 3 years (not counted in the summary above)
July 6, 2023 · Unannounced Full Compliance Review · 4 violations
Personnel Files
Regulation code 30U · Correct by August 11, 2023 · Correction status: Completed, August 3, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
All staff files must be complete. Send the updated fingerprinting receipts for two staff members. Send the current health appraisal with TB for one staff member.
Orientation
Regulation code 32U · Correct by August 11, 2023 · Correction status: Completed, July 26, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Send the completed health and safety training certificates for nine staff members.
Diapering and Soiled Clothing
Regulation code 61U · Correct by July 21, 2023 · Correction status: Completed, July 26, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all trashcans are covered and diaper cans are foot operated.
Lesson Plans
Regulation code 74U · Correct by July 21, 2023 · Correction status: Completed, July 26, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Send the lesson plans for the infant and toddler classrooms. Ensure the lesson plans meet all OCCL requirements.
Complaint investigations
All 4 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.
Completed July 2, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed July 1, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed June 6, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 17, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not following proper diapering procedures, staff using cell phones while responsible for caring for children, and insufficient interaction with infants and toddlers. An investigation was conducted on May 20, 2024. This complaint is substantiated for not following diapering procedures because according to staff interviews and documentation received, two staff members were not changing wet or soiled diapers when needed. This complaint is substantiated for staff using cell phones while responsible for caring for children because according to staff interviews, two staff members were frequently on their phones and taking personal phone calls while caring for children. This complaint is substantiated for insufficient interaction with infants and toddlers because according to staff interviews and documentation received, there were multiple parent and staff complaints about two staff members not engaging or interacting with the infants and toddlers. These two staff members had their employment terminated on May 17, 2024.
Older than 3 years (not counted in the summary above)
Completed October 24, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On October 3, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of improper staff-to-child ratios and the administrator not providing the required support to the staff when needed. This complaint is substantiated for improper staff-to-child ratios because the attendance records provided by the facility showed staff-to-child ratios were not being maintained in three classrooms on two separate dates. There is no evidence to substantiate the allegation that the administrator is not providing the required support to the staff because the majority of the staff members interviewed stated the administrator provides guidance and support whenever requested.
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More programs in Wilmington · Delaware child care rules
Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.