Find a program / Delaware / Wilmington / BELLEVUE LEARNING CENTER
Child care center · Wilmington, DE
BELLEVUE LEARNING CENTER
A licensed child care center in Wilmington, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 510 DUNCAN ROAD, Wilmington, DE 19809
Phone: (302) 762-1391
Ages served: 1 year through 12 years.
Age group: Toddler through School-Age
Licensed capacity: 200 children
OCCL license number: 29078
Current enforcement action (as published): none listed in the state's file
Special conditions (as published): Agreement of Understanding
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. 2026: 3 facility injuries. No facility deaths reported. 2024: 4 facility injuries. No facility deaths reported. 2023: 1 facility injury. No facility deaths reported. 2021: 2 facility injuries. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 6 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 41 violations cited on these visits
- 10 complaint investigations completed (No Evidence to Substantiate: 7; Substantiated: 3)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
All 13 visits with violations in the state's file (which starts November 12, 2021), newest first, with 69 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
August 5, 2026 · Unannounced Full Compliance Review · 12 violations
Personnel Files
Regulation code 30U · Correct by September 4, 2026 · Correction status: Completed, October 1, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. -Professional development plan for Child # 1, 2, 3, 7, 8, 9, 16, and 19. -Annual review of sleep safe for Staff #2, 3, 13, and 16. -Annual review of safe sleep for Staff #2, 3,13, and 16. -Annual review of abuse & Neglect for Staff #1-20. -Orientation for Staff #3, 10, 11, and 20. -Application for Staff # 3 and 10. -References for Staff #3, 14, and 20. -Adult abuse for Staff #3, 10, 11, 20. -Fingerprinting for Staff #9 and 19. - Out-of-state clearances for Staff # 10 and 11. -Health appraisal for Staff #3. -CPR and First Aid for Staff #3 and 6.
Staff Attendance
Regulation code 36U · Correct by September 4, 2026 · Correction status: Completed, August 5, 2026 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure staff members are signing out of the classroom.
Child Files
Regulation code 40U · Correct by September 4, 2026 · Correction status: Completed, August 20, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are completed. -Date of enrollment, hours, and days attending for Child #8. -Emergency Card for Child #8. -Health appraisal for Child #1, 2, 4, 5, 6, 8, 11, and 13. -Immunizations for Child #8. -Blood lead screening results for Child #3 and 8. Parent right to know for Child #8. -Screen time permissions for Child #8 and 17. -Developmental plan for Child #1, 3, 9, and 12. -Transportation and medication permission for Child #8.
Hazardous Materials
Regulation code 45U · Correct by September 4, 2026 · Correction status: Completed, August 18, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure cleaners are not accessible to children. -Cleaners in the purple and red classrooms were accessible to children.
Indoor Space
Regulation code 49U · Correct by September 4, 2026 · Correction status: Completed, August 28, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure ceiling tiles are clean and free of water damage. -Replace ceiling tiles with water damage in the turtles' classroom, hallway, and atrium. Ensure no air fresheners are in the classrooms. Remove the plug-in air fresheners in the purple classroom.
Outdoor Area
Regulation code 53U · Correct by September 4, 2026 · Correction status: Completed, August 28, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure fall zones on both playgrounds are covered. Add additional mulch to all fall zones.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by September 4, 2026 · Correction status: Completed, August 19, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure sleep-safe permissions are completed for any child being swaddled.
Administration of Medication
Regulation code 63U · Correct by September 4, 2026 · Correction status: Completed, August 18, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all MARs are completed. -Send updated MAR for Child #11.
Emergency Planning
Regulation code 66U · Correct by September 4, 2026 · Correction status: Completed, August 20, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure monthly fire drills are completed. Send August's fire drill to OCCL.
Feeding of Infants
Regulation code 72U · Correct by September 4, 2026 · Correction status: Completed, August 19, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure infant feeding schedules are complete and current. -Submit all infant feeding schedules.
Lesson Plans
Regulation code 74U · Correct by September 4, 2026 · Correction status: Completed, August 20, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans are completed and current. -Send lesson plans for all classrooms.
Infant and Toddler Care
Regulation code 77U · Correct by September 4, 2026 · Correction status: Completed, August 18, 2026 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
March 5, 2026 · Unannounced · 1 violation
Feeding of Infants
Regulation code 72U · Correct by March 11, 2026 · Correction status: Completed, March 9, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure Infant bottles are labeled. -Child #1 bottles were not labeled at the time of the visit. Ensure Infant feeding scheduled are completed and updated monthly. _-Send completed Infant feeding schedules for two children.
August 6, 2025 · Unannounced Full Compliance Review · 14 violations
Insurance Coverage
Regulation code 16U · Correct by September 10, 2025 · Correction status: Completed, September 10, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure insurance is current. -Submit updated insurance to OCCL.
Personnel Files
Regulation code 30U · Correct by September 10, 2025 · Correction status: Completed, September 29, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. CPR and First Aid for Staff #12, #14, and #15. Review of abuse and neglect for Staff #1, #4, #5, #6, #7, #8, #9, #10, #11, #13, and #16. Orientation for Staff #2 and #15. Signed job descriptions for Staff #2, #3, #14, and #17. References for Staff #2, #3, #15, and #17. Adult Abuse for Staff #2, #12, #14, #15, and #17. Service letters for Staff #2, #12, #14, #15, and #17. OCCL Health and Safety for Staff #3, #12, #14, #15, and #17. PD Plans for Staff #3, #5, #12, #15, #16, and #17. Health appraisal with TB for Staff #12 and Staff #17.
Staff Attendance
Regulation code 36U · Correct by September 10, 2025 · Correction status: Completed, August 6, 2025 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure staff are signed into the classroom upon arrival in the classroom. -Corrected at visit.-
Parents Right to Know
Regulation code 38U · Correct by September 10, 2025 · Correction status: Completed, September 10, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure parent's right to know log is completed and current.
Child Files
Regulation code 40U · Correct by September 10, 2025 · Correction status: Completed, September 3, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are complete. -Child #3 needs a health appraisal, immunizations, blood lead screening results, parent right to know, and screentime permission. -Child #5 needs blood lead screening results. - -Child #6 and Child #11 need a developmental plan. -Child #13 needs parent right to know. -Child #14 needs health appraisal.
Children's Attendance
Regulation code 43U · Correct by September 10, 2025 · Correction status: Completed, August 6, 2025 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure children's attendance is accurate and has arrival and departure times for all children.
Hazardous Materials
Regulation code 45U · Correct by September 10, 2025 · Correction status: Completed, September 10, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure Radon testing is completed every five years. -Send updated Radon results to OCCL.
Indoor Space
Regulation code 49U · Correct by September 10, 2025 · Correction status: Completed, August 27, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure ceiling tiles are clean and free of water damage. Replace all water-damaged tiles in the yellow room, pink room, orange room, tigers' room, and the atrium. Ensure vents are clean and dust-free. Clean vents in all classrooms and the air conditioning vent in the lavender classroom.
Kitchen and Food Preparation
Regulation code 50U · Correct by September 10, 2025 · Correction status: Completed, August 18, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the drains in the back of the kitchen are cleaned and odor-free.
Outdoor Area
Regulation code 53U · Correct by September 10, 2025 · Correction status: Completed, September 2, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure fall zones are covered with an appropriate amount of mulch. Remove all weeds and add mulch to both playgrounds.
Equipment
Regulation code 57U · Correct by September 10, 2025 · Correction status: Completed, September 10, 2025 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
First Aid Kits
Regulation code 65U · Correct by September 10, 2025 · Correction status: Completed, August 18, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the first aid kit is complete. -First aid is missing a plastic bag, safety pins, and a triangle bandage.
Emergency Planning
Regulation code 66U · Correct by September 10, 2025 · Correction status: Completed, September 10, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure there is access to the monthly fire drill logs. Send June and July to OCCL.
License Renewal
Regulation code 8U · Correct by September 10, 2025 · Correction status: Completed, August 12, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure renewal application is submitted 60 days prior to expiration.
September 19, 2024 · Complaint Visit · 1 violation
Ratios, Group Size, and Supervision
Regulation code 27U · Correct by October 9, 2024 · Correction status: Completed, October 9, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
A licensee shall ensure supervision and direct observation of children are provided at all times. Child #1 was left in the stairwell for 4 minutes unattended.
August 7, 2024 · Unannounced Full Compliance Review · 8 violations
Positive Behavior Management
Regulation code 20U · Correct by September 7, 2024 · Correction status: Completed, September 4, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure positive behavior management statement is posted.
Personnel Files
Regulation code 30U · Correct by September 7, 2024 · Correction status: Completed, September 4, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. OCCL Health and Safety for Staff #2, #4, #7, and #10. Professional Development Plan for Staff #1 to #17.
Child Files
Regulation code 40U · Correct by September 7, 2024 · Correction status: Completed, September 4, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children files are complete. Health appraisal for Child #4. Blood Lead screening results for Child #14.
Hazardous Materials
Regulation code 45U · Correct by August 7, 2024 · Correction status: Completed, August 7, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure cleaners are in a locked cabinet or out of reach to children. -CAV
Indoor Space
Regulation code 49U · Correct by September 7, 2024 · Correction status: Completed, September 13, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all ceiling tiles are clean and free of water damage. Ensure walls are clean and cleanable. -Paint walls in the tiger classroom. Ensure trash cans are covered. - Replace the broken trash can in the yellow classroom. Ensure vents are cleaned of dust build-up. Ensure no air fresheners or room sprays are used in the facility. - Remove air fresheners in the orange and blue classroom.
Equipment
Regulation code 57U · Correct by September 7, 2024 · Correction status: Completed, September 4, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure equipment is cleaned and in good repair. - Clean of replace the cover of the chair in the blue classroom.
Administration of Medication
Regulation code 63U · Correct by September 7, 2024 · Correction status: Completed, September 4, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children have completed MARs on file for diaper creams and medication is stored securely out of reach of the children (*corrected at visit).
First Aid Kits
Regulation code 65U · Correct by September 7, 2024 · Correction status: Completed, September 4, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure first kit on the bus is complete. First Aid kit needs a plastic bag, pen, notepad, eye patch, and finger-splints.
April 26, 2024 · Unannounced Full Compliance Review · 5 violations
Personnel Files
Regulation code 30U · Correct by May 24, 2024 · Correction status: Completed, May 10, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are completed. Staff #1, #3, #4, and #5 need OCCL's health and safety training. Staff #2 needs CPR and Frist Aid.
Parents Right to Know
Regulation code 38U · Correct by April 26, 2024 · Correction status: Completed, April 26, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure the parent right-to-know log is completed for all families touring the facility.
Indoor Space
Regulation code 49U · Correct by May 24, 2024 · Correction status: Completed, May 10, 2024 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by May 24, 2024 · Correction status: Completed, April 29, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all cots are labeled. -Update cot chart in purple room.
Equipment
Regulation code 57U · Correct by May 24, 2024 · Correction status: Completed, May 10, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure classroom developmentally appropriate equipment. -Music and sensory are needed in school-age classrooms. -Remove torn blocks in red room.
Older than 3 years (not counted in the summary above)
September 27, 2023 · Enforcement Visit · 1 violation
Diapering and Soiled Clothing
Regulation code 61U · Correct by September 27, 2023 · Correction status: Completed, September 27, 2023 · How the correction was shown (as published): Facility Visit
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
August 16, 2023 · Enforcement Visit · 3 violations
Indoor Space
Regulation code 49U · Correct by September 1, 2023 · Correction status: Completed, August 18, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all ceiling tiles are stain free. -Ceiling tiles in the atrium need to be replaced.
Hand Washing
Regulation code 59U · Correct by August 16, 2023 · Correction status: Completed, August 16, 2023 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure all staff are washing their hands after every diaper change.
Activity Schedule
Regulation code 76U · Correct by September 1, 2023 · Correction status: Completed, August 18, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's screen time is under one hour.
August 2, 2023 · Unannounced Full Compliance Review · 10 violations
Personnel Files
Regulation code 30U · Correct by September 6, 2023 · Correction status: Completed, September 8, 2023 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Parents Right to Know
Regulation code 38U · Correct by September 6, 2023 · Correction status: Completed, September 7, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Submit parent right to know log.
Child Files
Regulation code 40U · Correct by September 6, 2023 · Correction status: Completed, September 13, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files are complete: Current Health appraisals with immunizations for Child # 2,5,6,8,10,12,15,18, and 19. Blood Lead screening results for Child # 2,5,6,9,10,14,16,17. MAR for Child # 3. Hours to attend Child #17. Mat permission Child #14.
Indoor Space
Regulation code 49U · Correct by September 6, 2023 · Correction status: Completed, September 8, 2023 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by September 6, 2023 · Correction status: Completed, September 6, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure nap equipment is labeled with children's names or a number system. Label nap equipment in purple room.
Diapering and Soiled Clothing
Regulation code 61U · Correct by September 6, 2023 · Correction status: Completed, September 6, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure diaper-changing procedures are posted in diaper-changing areas. Post is pink and blue room. Repair or replace diaper changing mat in pink room. Replace foot active diaper trash in blue room.
First Aid Kits
Regulation code 65U · Correct by September 6, 2023 · Correction status: Completed, September 8, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure first aid kit is completed. Add a triangle bandage to the first aid kit.
Emergency Planning
Regulation code 66U · Correct by August 2, 2023 · Correction status: Completed, August 2, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure center has adequate emergency water supply. Corrected at visit.
Lesson Plans
Regulation code 74U · Correct by September 6, 2023 · Correction status: Completed, September 6, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans are posted in each classroom.
Activity Areas
Regulation code 75U · Correct by September 6, 2023 · Correction status: Completed, September 6, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure classroom space for children ages 24 months includes all required activity areas. Add dramatic play to the purple room.
June 30, 2023 · Enforcement Visit · 1 violation
General Qualifications
Regulation code 28U · Correct by June 30, 2023 · Correction status: Completed, June 30, 2023 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure all staff are determined eligible or provisional eligible before starting employment.
May 15, 2023 · Unannounced · 1 violation
Staff Qualifications
Regulation code 24U · Correct by May 15, 2023 · Correction status: Completed, May 15, 2023 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure interns are not alone with children younger than one year old.
August 25, 2022 · Unannounced Full Compliance Review · 11 violations
Positive Behavior Management
Regulation code 20U · Correct by September 15, 2022 · Correction status: Completed, November 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure positive behavior management is posted for families.
Substitutes, Volunteers, and Contracted Special Services Persons
Regulation code 25U · Correct by September 15, 2022 · Correction status: Completed, November 3, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Staff #13 needs a health appraisal and TB.
Personnel Files
Regulation code 30U · Correct by September 15, 2022 · Correction status: Completed, November 9, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff files are completed. Staff #1 needs administration of medication certification. Staff # 2 needs administration of medication certification. Staff #3 needs administration of medication certification and a professional development plan (PDP). Staff #4 needs a professional development Plan. Staff # 5 needs a professional development Plan. Staff # 6 needs a professional development plan. Staff # 8 needs administration of medication certification and a professional development plan. Staff # 9 needs an annual review of sleep safe. Staff # 10 needs administration of medication. Staff # 11 needs a professional development plan. Staff # 12 needs a professional development plan. Staff # 14 needs a professional development plan. Staff # 15 needs a professional development plan. Staff # 16 needs a professional development plan. Staff # 17 needs a professional development plan. Staff # 18 needs a professional development plan. Staff # 19 needs a professional development plan. Staff # 20 needs orientation, job description, 2 references, a health appraisal with TB results, a review of sleep safe, and a review of abuse and neglect.
Child Files
Regulation code 40U · Correct by September 15, 2022 · Correction status: Completed, November 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all children's files are completed. Child #1 needs lead lab screening results. Child # 5 needs lead lab results screening results. Child # 9 needs updated health appraisal with immunizations and lead lab screen results. Child # 10 needs lead lab screening results. Child #12 needs lead lab screening results. Child # 15 needs lead lad screening results. Child # 16 needs lead lab screening results and mat permission signed. Child # 22 needs lead lab screening results.
Indoor Space
Regulation code 49U · Correct by September 15, 2022 · Correction status: Completed, November 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure classroom walls are clean and cleanable. The blue room needs the walls repaired and painted. The back wall in the blue room is chipping in multiple spots. The lavender room needs cabinet doors cleaned. Tape residue on front cabinets. The paint needs to be cleaned out of the sink. Ensure all sinks have hot and cold water. The red room had no hot water in the bathroom. Ensure under the sink is cleaned and free of leaks.
Outdoor Area
Regulation code 53U · Correct by September 15, 2022 · Correction status: Completed, November 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the outdoor area is safe and clean. Replace broken glass on a door leading to the smaller playground.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by September 15, 2022 · Correction status: Completed, November 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all cots are in good repair. Replace or repair torn cot in the red room.
Administration of Medication
Regulation code 63U · Correct by September 15, 2022 · Correction status: Completed, November 9, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure Medication Administration Record form is complete for child # 21.
Meals and Snacks
Regulation code 71U · Correct by September 15, 2022 · Correction status: Completed, November 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the menu is posted for families.
Lesson Plans
Regulation code 74U · Correct by September 15, 2022 · Correction status: Completed, November 9, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans have all required components. Submit lesson plans for all classrooms.
Infant and Toddler Care
Regulation code 77U · Correct by September 15, 2022 · Correction status: Completed, November 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure high chairs in the classroom and lunch room are cleaned.
May 16, 2022 · Unannounced · 1 violation
Positive Behavior Management
Regulation code 20U · Correct by May 16, 2022 · Correction status: Completed, May 16, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
A staff member held a child down by her torso and her ankles on her mat preventing her to move because she would not lay down during nap time. The video footage was reviewed with the staff member prior to the administrator sending the staff member home. The staff member was immediately terminated. No further corrections are required.
Complaint investigations
All 17 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published. In the state's summaries, "IA" is the state's Institutional Abuse Unit.
Completed October 7, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on September 24, 2025, regarding concerns of a staff member not using positive behavior management. An investigation was conducted on September 29, 2025. Three additional complaints regarding the same staff member were received on September 30, 2025. A follow-up visit to complete this investigation was conducted on October 1, 2025. This complaint is substantiated for not using positive behavior management strategies based on pictures and video footage reviewed. While Administrator #1 and six staff members stated they have only observed appropriate positive behavior management within the facility, one staff member stated they have observed questionable positive behavior management but provided no details. The pictures and video footage observed showed Staff #1 grabbing Child #1, initially by both upper arms, then by one arm, and physically removing them from their chair, which is not appropriate redirection. All other video footage observed during a follow-up visit showed Staff #1 using positive behavior management when interacting with children.
Completed February 13, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On January 27, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper staff-to-child ratios, use of improper discipline, not following center illness exclusion policies or termination policies, and not completing injury reports as required. An investigation was conducted on February 3, 2025. There is no evidence to substantiate this complaint for concerns of improper staff-to-child ratios based on attendance records reviewed and video footage reviewed. Attendance records reflected all classrooms always met staff-to-child ratios, classrooms were in ratio when footage was reviewed, and rooms were within ratio during this visit. There is no evidence to substantiate this complaint for concerns for use of improper discipline based on interviews and video footage. Staff interviewed stated improper discipline is not used within the facility and video footage observed showed staff members using appropriate interactions and no improper discipline was observed. There is no evidence to substantiate this complaint for not following center illness exclusion policies or termination policies based on interviews. Staff interviewed stated they followed both policies for illnesses and termination. Children may be sent home due to lack of participating in normal daily activities and lethargy, which were noted as the reasoning to send Child #1 one day. There is no evidence to substantiate this complaint for not completing injury reports based on interviews conducted and documents reviewed. Staff interviewed stated they completed injury reports, and a completed injury report was observed.
Completed September 4, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On August 7, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision. An investigation was conducted on August 7, 2024. There is no evidence to substantiate this complaint for lack of supervision based on staff interviews and documents reviewed. Administrator #1 stated Staff #1 accidentally scratched Child #1 when reaching in to turn the bathroom lights back on. Administrator #1 stated Child #1 has been injured other times in care due to either accidents or Child #1's behaviors within the classroom. All of Child #1's injury reports were observed at this visit, and they all included the details of how each injury occurred and were signed by Parent #1.
Completed June 14, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed May 13, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on April 12, 2024, regarding improper discipline and not following the center's termination policy. An investigation was conducted on April 16, 2024. There is no evidence to substantiate this complaint for improper discipline based on staff interviews conducted. Staff interviewed stated they have not witnessed or used any improper discipline throughout the facility. There is no evidence to substantiate this complaint for not following the center's termination policies based on staff interviews and a review of the facility's termination policy in their handbook, which states, If you or anyone associated with the child becomes disrespectful toward any staff member, pose a threat, make obscene statements toward staff your child will be immediately disenrolled. All staff interviewed stated Parent #1 acted inappropriately in front of other children at the facility, leading to the termination of care for Child #1.
Completed April 26, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on March 28, 2024, regarding concerns of failure to report abuse/neglect and concerns about respectful communication among staff. An investigation was conducted on April 1, 2024. This complaint is substantiated for failure to report suspected abuse/neglect based on interviews and statements provided. Two staff members kept a running log of concerns about Child #1 coming to the facility dirty, with an odor, and with oversaturated or no diaper. The concern about Child #1's hygiene was brought to the Administrator's attention. There is no evidence to substantiate this complaint for lack of respectful communication based on interviews conducted. The Administrator and all staff members stated all staff use respectful communication with staff and families. The Administrator stated there was an allegation of a staff member harassing another staff member, and it was unfounded after an internal investigation. Non-Compliance cited: #18: A licensee shall have and follow written procedures for reporting suspected child abuse or neglect. Two staff members were concerned about potential neglect of a child in care and kept a running log of these concerns. One of these staff members brought their concerns to the Administrator. The Child Abuse and Neglect Report Line was not called.
Completed February 29, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed February 29, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on February 2, 2024, regarding lack of supervision. An investigation was conducted on February 5, 2024. There is no evidence to substantiate this complaint for lack of supervision based on staff interviews conducted. Two staff members were present when the children were walking through the hallway and were positioned as required for proper supervision. Parent #1 was notified immediately about Child #1's injury, and the administrator self-reported this incident to OCCL.
Completed January 5, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On December 14, 2023, a complaint regarding concerns of improper discipline was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit. The Office of Child Care Licensing accepted this complaint for investigation on December 15, 2023. An investigation was conducted on December 18, 2023. There is no evidence to substantiate this complaint for improper discipline based on the video footage observed, interviews with staff members, and observation of the classroom. In the video footage, Child #1 showed no signs of being injured and was actively engaged with the staff and children throughout the day. Staff members interviewed stated they did not observe any injury to Child #1 on that date and have not observed any improper discipline. During observation of the classroom, all children present were observed to be actively engaged in activities.
Completed November 13, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Older than 3 years (not counted in the summary above)
Completed September 29, 2023 · Result: Unsubstantiated with Concern
Type (as published): IA Investigation
The state's file has no summary for this investigation.
Completed September 25, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on August 23, 2023, regarding improper discipline. An investigation was conducted on August 30, 2023. This complaint is substantiated for improper discipline because video footage of the school-age classroom shows Staff #1 charging toward Child #1. The body language displayed shows Staff #1 yelling and intimidating Child #1. Additionally, Staff #3 was observed intentionally withholding an object from Child #1 by holding it above his/her head, leading Child #1 to become visibly upset and aggravated.
Completed July 20, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on June 7, 2023, regarding positive behavior supports and respectful communication with parents. An investigation was begun on June 9, 2023, and concluded on June 14, 2023. There is no evidence to substantiate this complaint based on interviews conducted and observations of video footage. Interactions observed during the visits were positive.
Completed July 10, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 19, 2023, a complaint was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on May 22, 2023, and accepted it for investigation regarding lack of supervision. An investigation was conducted on May 23, 2023. This complaint is substantiated for lack of supervision based on video footage and staff interviews. The staff interviewed confirmed a staff member did not conduct a face-to-name head count before taking a class of children inside from the playground. The staff member was not aware a child did not come inside with the rest of the class. Video footage showed the child was left outside unsupervised for 21 minutes. Additional concerns noted during the investigation were that OCCL was not notified within one business day of a child missing while in the center's care and unapproved space in
Completed June 30, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on May 9, 2023, regarding staff not being truthful when providing information to parents or guardians. An investigation began on May 9, 2023, and ended on May 23, 2023. This complaint is substantiated because information in a letter sent to the families of children in care on May 8, 2023, contradicted non-compliances previously cited in a finalized complaint report completed by OCCL. Violations cited in the complaint report endangered the health, safety, and well-being of infants in care at the facility.
Completed May 1, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on April 10, 2023, regarding lack of supervision, and telephones not working. An investigation was conducted on April 11, 2023. This complaint is substantiated for lack of supervision because of video footage viewed at the visit and interviews conducted. Child #1 was left unsupervised on the playground for a total of 12 minutes. There is no evidence to substantiate telephones not working based on interviews with staff and OCCL staff receiving live answers upon calling the listed phone number for the facility. An additional concern noted during this investigation was staff providing information that was incorrect while being interviewed.
Completed May 1, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
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More programs in Wilmington · Delaware child care rules
Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.