Find a program / Delaware / Wilmington / KINDERCARE (HILLOCK LANE)
Child care center · Wilmington, DE
KINDERCARE (HILLOCK LANE)
A licensed child care center in Wilmington, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 3449 HILLOCK LANE, Wilmington, DE 19808
Phone: (302) 731-7138
Ages served: 6 weeks through 12 years.
Age group: Infant through School-Age
Licensed capacity: 68 children
OCCL license number: 27906
Current enforcement action (as published): none listed in the state's file
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. 2025: 1 facility injury. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 2 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 19 violations cited on these visits
- 3 complaint investigations completed (Substantiated: 2; No Evidence to Substantiate: 1)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
All 3 visits with violations in the state's file (which starts November 12, 2021), newest first, with 28 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
June 3, 2025 · Unannounced Full Compliance Review · 9 violations
Staff Qualifications
Regulation code 24U · Correct by June 6, 2025 · Correction status: Completed, June 6, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff alone with children, are qualified through DEEDS. Upon arrival, Staff #1 was alone with 4 three-year-olds and Staff #10 was alone with 8 four-year-olds. The administrator needs Infant/Toddler specialization on the DEEDS certification.
Personnel Files
Regulation code 30U · Correct by July 3, 2025 · Correction status: Completed, August 18, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Orientation for Staff #14, #16. OCCL health and safety for Staff #1, #3, #4, #9, #10, #13, #14, #15, #16. Application or Data sheet for Staff #5, #10, #15. Job description for Staff # 10. References for Staff #1, #3, #5, #7, #9, #13, #14, #15, and #16. Adult abuse for Staff #16. Health appraisal with TB for Staff #1, #3, #4, #6, #7, #10, #13, #16. Release of employment for Staff 31, #5, #13, #14, #15, #16. Service Letters for Staff #1, #5, #12, #13, #14, #15, and #16. CPR and First Aid for Staff #4 and #12.
Child Files
Regulation code 40U · Correct by July 3, 2025 · Correction status: Completed, July 30, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are complete. Date of enrollment, hours, and days attending for Child #13. Emergency Card for Child #13. Health appraisal with immunizations for Child #14. Blood lead screening results for Child #2, #3, #7, #8, #13, and #14. Parent right to know log and screen permission for Child #13. Transportation and medication permission for Child #13. Developmental plans for Child #2, #4, #6, #9, and #14.
Kitchen and Food Preparation
Regulation code 50U · Correct by July 3, 2025 · Correction status: Completed, June 26, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure food is labeled with contents and expiration dates. Mutiple items in the back storage room and refrigerator did not have labels.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by July 3, 2025 · Correction status: Completed, June 26, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure nap equipment is labeled. Nap equipment in the preschool was not labeled, and no current cot chart.
Administration of Medication
Regulation code 63U · Correct by July 3, 2025 · Correction status: Completed, July 1, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure administration of Medication records are complete for all children receiving medication.
Emergency Planning
Regulation code 66U · Correct by July 3, 2025 · Correction status: Completed, June 6, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure emergency water is available for all children enrolled.
Feeding of Infants
Regulation code 72U · Correct by July 3, 2025 · Correction status: Completed, June 26, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure infant feeding schedule are updated monthly.
Lesson Plans
Regulation code 74U · Correct by July 3, 2025 · Correction status: Completed, July 1, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans are current and posted or available. Toddler and Infant classroom had no lesson plans.
June 7, 2024 · Unannounced Full Compliance Review · 10 violations
Personnel Files
Regulation code 30U · Correct by July 11, 2024 · Correction status: Completed, July 12, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are completed. Job Description is needed for Staff #1, #3, and #7. Health Appraisal with TB for Staff #1, #3, #6, and #7. CPR and First Aid for Staff #2, #3, #6, #8, #10. OCCL Health and safety training is needed for Staff #1, #2, #8, and #10. Adult abuse registry check for Staff #3. Release of employment with service letters for Staff #3. Review child abuse and neglect and sleep safe for Staff #5. declaration and drug statement for Staff #6.
Child Files
Regulation code 40U · Correct by July 11, 2024 · Correction status: Completed, July 11, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are completed. Health appraisal for Child #2,#5, and #7. Immunizations for Child #2 and #7. Blood Lead screening results for Child #2, #4, #5, #7, #8, and #10. Development Plans for Child #2-#12.
Indoor Space
Regulation code 49U · Correct by July 11, 2024 · Correction status: Completed, July 11, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all surfaces are clean and cleanable. Repaired window sill in the preschool classroom. Replace the tile in the preschool classroom. Ensure all outlets have cover on them. -Cover outlets in the discovery preschool room.
Kitchen and Food Preparation
Regulation code 50U · Correct by July 11, 2024 · Correction status: Completed, July 11, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure food in the refrigerator is labeled with contents and date of expiration.
Outdoor Area
Regulation code 53U · Correct by July 11, 2024 · Correction status: Completed, July 11, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure fall zones meets requirements on both playgrounds. Remove all hazards from the playground.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by July 11, 2024 · Correction status: Completed, July 11, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure nap equipment is labeled in discovery preschool, preschool, and pre-k classrooms.
Equipment
Regulation code 57U · Correct by July 11, 2024 · Correction status: Completed, July 11, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure there is a sufficient quantity of toys in the preschool classroom.
Lesson Plans
Regulation code 74U · Correct by July 11, 2024 · Correction status: Completed, July 11, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans are posted in the preschool classroom.
Activity Schedule
Regulation code 76U · Correct by July 11, 2024 · Correction status: Completed, July 11, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure schedule is posted in the Pre-K classroom.
License Renewal
Regulation code 8U · Correct by July 11, 2024 · Correction status: Completed, July 11, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the application is submitted 60 days prior to expiration.
Older than 3 years (not counted in the summary above)
June 1, 2023 · Unannounced Full Compliance Review · 9 violations
Personnel Files
Regulation code 30U · Correct by July 6, 2023 · Correction status: Completed, August 18, 2023 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Parents Right to Know
Regulation code 38U · Correct by July 6, 2023 · Correction status: Completed, July 24, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure parent right-to-know log is completed.
Child Files
Regulation code 40U · Correct by July 6, 2023 · Correction status: Completed, August 18, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are completed. Health appraisal with immunizations and blood lead screen results for Child # 1,4,7, and 9. Parent right to know foer child #1. Screen time for Child #1. Transportation and medication for Child #1. Infant feeding schedule for Child #12.
Indoor Space
Regulation code 49U · Correct by July 6, 2023 · Correction status: Completed, August 3, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure walls are cleanable and paint is chipped paint. Paint windows sills in Toddler room and preschool room.
Toilet Facilities
Regulation code 51U · Correct by July 6, 2023 · Correction status: Completed, July 24, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure gates are self-closing and self latching gates. Both exits need self-closing and self-latching latches.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by July 6, 2023 · Correction status: Completed, July 24, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure rest equipment is labeled. Two cribs were not labeled.
Feeding of Infants
Regulation code 72U · Correct by July 6, 2023 · Correction status: Completed, July 24, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all infant feeding schedules are completed.
Lesson Plans
Regulation code 74U · Correct by July 6, 2023 · Correction status: Completed, July 24, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans are up to date. Update Pre-K's lesson plans. Send one week to OCCL.
License Renewal
Regulation code 8U · Correct by July 6, 2023 · Correction status: Completed
Licensing specialist's notes (as published)
Ensure application is completed 60 days prior to expiration.
Complaint investigations
All 5 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.
Completed September 17, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed July 9, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed April 14, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on March 31, 2025, regarding concerns of improper staff-to-child ratios, insufficient staff, improper discipline by handling and speaking to children aggressively, staff not using respectful communication amongst each other, insufficient materials available for the children, not following lesson plans & daily activities, not having conferences/documenting progress, not having files available for all children, not completing MARs for medications, not completing infant feeding schedules, lack of outlet covers, not handling food properly, not following daily and weekly cleaning and sanitation requirements, and not having up-to-date infant feeding schedules. An investigation was conducted on April 3, 2025. This complaint is substantiated for not following lesson plans based on classroom observations. Lesson plans were not current in one classroom and one classroom had no lesson plans posted. This complaint is substantiated for not handling food properly based on observations of the kitchen. Food was observed being stored in the refrigerator and pantry with no expiration dates. There is no evidence to substantiate this complaint for improper staff-to-child ratios or insufficient staffing based on attendance records reviewed and observations during the visit. There is no evidence to substantiate this complaint for improper discipline handling and speaking to children aggressively or staff not using respectful communication among each other based on interviews conducted with Administrator #1 and four staff members. All staff interviewed stated they have never observed any staff members use improper discipline, have never observed any staff members be aggressive when handling or speaking to children, and all staff interviewed stated staff use respectful communication throughout out the facility. There is no evidence to substantiate this complaint for insufficient materials available for the children base d on classroom observations. All classrooms observed had materials for the children to use throughout the day. There is no evidence to substantiate this complaint for not having conferences/documenting progress based on interviews conducted and documentation reviewed. Staff interviewed stated conferences are offered three times are year, children's progress is continuously documented on the child's assessment, and randomly reviewed children's assessments were observed. There is no evidence to substantiate this complaint for not having files available for all children. Seven randomly selected children's files were checked, and all required documents were present. There is no evidence to substantiate this complaint for not completing MARs for medications based on interviews conducted. Staff interviewed stated MARs are complete if children are on medication, but noted no children are currently on medication. There is no evidence to substantiate this complaint for lack of outlet covers based on classroom observations. All classroom outlets were observed with outlet covers. There is no evidence to substantiate this complaint for not following daily and weekly cleaning and sanitation requirements based on interviews conducted. All staff interviewed stated mouthed toys get cleaned daily and weekly sanitation requirements are followed. There is no evidence to substantiate this complaint for not having current infant feeding schedules because up-to-date infant feeding schedules were observed for the four enrolled infants. An additional concern noted during this investigation is children and staff not signed out of classrooms on multiple occasions upon review of attendance records.
Older than 3 years (not counted in the summary above)
Completed March 30, 2023 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on March 10, 2023, regarding improper discipline, lack of supervision, and negative interactions with children. An investigation was conducted on March 15, 2023. There is no evidence to substantiate this complaint for improper discipline, lack of supervision, or negative interactions with children, based on interviews conducted. A concern noted at the visit was attendance records documented Staff #1 had been alone with children in the classroom without a DEEDS Early Learning qualification certificate
Completed January 18, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on January 6, 2023, regarding not notifying OCCL as required of an injury to a child while in care which required medical attention. An investigation was conducted on January 13, 2023. This complaint is substantiated for not notifying OCCL of a child injury that required medical attention because the administrator acknowledged OCCL was not notified.
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More programs in Wilmington · Delaware child care rules
Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.