Find a program / Delaware / Newark / THE LEARNING EXPERIENCE
Child care center · Newark, DE
THE LEARNING EXPERIENCE
A licensed child care center in Newark, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 278 STANLEY PLAZA BLVD, Newark, DE 19713
Phone: (302) 273-3103
Ages served: 6 weeks through 13 years.
Age group: Infant through School-Age
Licensed capacity: 179 children
OCCL license number: 1511100
Current enforcement action (as published): none listed in the state's file
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. 2026: 2 facility injuries. No facility deaths reported. 2025: 1 facility injury. No facility deaths reported. 2024: 3 facility injuries. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 7 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 33 violations cited on these visits
- 14 complaint investigations completed (No Evidence to Substantiate: 9; Substantiated: 4; No Evidence to Substantiate with Concern: 1)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
All 13 visits with violations in the state's file (which starts November 12, 2021), newest first, with 65 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
July 1, 2026 · Unannounced Full Compliance Review · 10 violations
Insurance Coverage
Regulation code 16U · Correct by July 31, 2026 · Correction status: Completed, August 10, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure insurance is completed and submitted.
Personnel Files
Regulation code 30U · Correct by July 31, 2026 · Correction status: Completed, August 10, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff files are complete. -Date of hire for Staff #4, 16, 20, and 22. -CPR and First Aid for Staff #1, 16, and 28. -Annual review of safe sleep for Staff # 21 and 28. -Annual review of child abuse and neglect for Staff # 21 and 28. -PD plan for Staff # 16, 22, and 28. -Orientation for Staff #4. -Job Description for Staff #4. -References for Staff #20. -Health appraisal for Staff #1, 9, and 14. -TB results for Staff #9 and 4. -Release of employment for Staff #5, 16, and 20. -Service letters for Staff #1, 5, 9, 16, and 20.
Child Files
Regulation code 40U · Correct by July 31, 2026 · Correction status: Completed, July 20, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are complete. -Child #1 needs an updated health appraisal with immunizations.
Documenting Children's Progress
Regulation code 42U · Correct by July 31, 2026 · Correction status: Completed, July 7, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's development assessment and goals are completed and current. Send completed development plans for Child #2, 3, 6, 9, 14, and 17.
Indoor Space
Regulation code 49U · Correct by July 31, 2026 · Correction status: Completed, July 29, 2026 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Equipment
Regulation code 57U · Correct by July 31, 2026 · Correction status: Completed, July 29, 2026 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Diapering and Soiled Clothing
Regulation code 61U · Correct by July 31, 2026 · Correction status: Completed, July 29, 2026 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Administration of Medication
Regulation code 63U · Correct by July 31, 2026 · Correction status: Completed, July 7, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure MAR's are complete and current for any child receiving over-the-counter medication. -Send completed MAR for Child #19, 20, 21, 22, 23, 24, and 25.
Feeding of Infants
Regulation code 72U · Correct by July 31, 2026 · Correction status: Completed, July 7, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure infant feeding schedules are completed and current. -Send updated infant feeding schedules for all infants enrolled.
License Renewal
Regulation code 8U · Correct by July 31, 2026 · Correction status: Completed, July 14, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure application is completed 60 days prior to expiration.
July 7, 2025 · Unannounced Full Compliance Review · 6 violations
Personnel Files
Regulation code 30U · Correct by August 7, 2025 · Correction status: Completed, September 17, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Annual review of sleep safe for Staff #1, #5, and #6. Annual review of abuse and neglect for Staff #1, #5, #6. OCCL Health and Safety for Staff #3. CPR and First Aid for Staff #3 and Staff #4. Release of employment for Staff #2 and Staff #3. Service letter for Staff #4.
Child Files
Regulation code 40U · Correct by August 7, 2025 · Correction status: Completed, August 21, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are complete. Blood Lead screening results for Child #11 and #12. Developmental plan for Child #3.
Indoor Space
Regulation code 49U · Correct by August 7, 2025 · Correction status: Completed, August 7, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure surfaces are clean and cleanable. -Ceiling tile in the hallway needs to be replaced. -Back wall in Pre-School 1 and Preschool 2A needs to be cleanable. -Repair non-cleanable areas.
Kitchen and Food Preparation
Regulation code 50U · Correct by August 7, 2025 · Correction status: Completed, August 7, 2025 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by July 7, 2025 · Correction status: Completed, July 7, 2025 · How the correction was shown (as published): Facility Visit
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Feeding of Infants
Regulation code 72U · Correct by July 7, 2025 · Correction status: Completed, July 7, 2025 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure infant bottles are labeled. Two infants' bottles were not labeled correctly. -Corrected at visit-
December 6, 2024 · Enforcement Visit · 6 violations
Child Files
Regulation code 40U · Correct by January 6, 2025 · Correction status: Completed, December 6, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are complete. Child #4 needs a health appraisal.
Indoor Space
Regulation code 49U · Correct by January 6, 2025 · Correction status: Completed, December 9, 2024 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by January 6, 2025 · Correction status: Completed, December 6, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure nap equipment is labeled or has an updated cot chart. -Corrected at visit
Equipment
Regulation code 57U · Correct by January 6, 2025 · Correction status: Completed, December 9, 2024 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Sanitation
Regulation code 58U · Correct by January 6, 2025 · Correction status: Completed, December 6, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure soap is available in twaddler diaper changing area. Soap dispenser is hanging off wall and not able to be used. -Corrected at Visit.
Diapering and Soiled Clothing
Regulation code 61U · Correct by January 6, 2025 · Correction status: Completed, December 6, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure foot-activated trash can is in the diaper changing area. -Corrected at Visit
July 3, 2024 · Unannounced Full Compliance Review · 7 violations
Personnel Files
Regulation code 30U · Correct by August 9, 2024 · Correction status: Completed, July 30, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Annual review of abuse and neglect for Staff #2 and Staff #5. Orientation for Staff #1. Adult abuse registry for Staff #4 and Staff #7. -Corrected at visit. OCCL Health and Safety training for Staff #6 and Staff #7. Professional Development Plan for Staff #5.
Parents Right to Know
Regulation code 38U · Correct by August 8, 2024 · Correction status: Completed, July 31, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure Parent right to know log is completed for enrolling families and enrolled families.
Child Files
Regulation code 40U · Correct by August 9, 2024 · Correction status: Completed, August 6, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are complete. Blood Lead screening results for Child #1, #6, and #10
Indoor Space
Regulation code 49U · Correct by August 9, 2024 · Correction status: Completed, July 3, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure trash is covered. No lids in preschool 1 bathroom and indoor playroom bathroom. -Corrected at visit.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by August 9, 2024 · Correction status: Completed, July 31, 2024 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Equipment
Regulation code 57U · Correct by August 9, 2024 · Correction status: Completed, July 31, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure classroom have enough equipment. Twaddles classroom needs additional equipment in language/literacy, manipulatives, and dramatic play.
Emergency Planning
Regulation code 66U · Correct by August 9, 2024 · Correction status: Completed, July 31, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure there is enough supplies for a shelter in place.
May 6, 2024 · Enforcement Visit · 1 violation
Personnel Files
Regulation code 30U · Correct by June 6, 2024 · Correction status: Completed, July 3, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Staff #1 needs OCCL health and Safety training. Staff #2 needs a job description.
February 28, 2024 · Enforcement Visit · 1 violation
Personnel Files
Regulation code 30U · Correct by March 28, 2024 · Correction status: Completed, July 3, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are completed. References are needed for Staff #1 and Staff #2.
January 17, 2024 · Enforcement Visit · 2 violations
Staff Attendance
Regulation code 36U · Correct by January 17, 2024 · Correction status: Completed, January 17, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure all children and staff are signed into the classroom attendance sheet.
Lesson Plans
Regulation code 74U · Correct by January 17, 2024 · Correction status: Completed, January 17, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure all lesson plans are updated and hung up.
Older than 3 years (not counted in the summary above)
October 25, 2023 · Enforcement Visit · 1 violation
Personnel Files
Regulation code 30U · Correct by November 22, 2023 · Correction status: Completed, November 22, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff Files are completed. Staff #1 needs orientation, one additional reference, release of employment, and service letters.
July 5, 2023 · Unannounced Full Compliance Review · 12 violations
General Human Resources and Personnel Policies
Regulation code 18U · Correct by July 5, 2023 · Correction status: Completed, July 5, 2023 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure all documentation and states are truthful.
Personnel Files
Regulation code 30U · Correct by August 2, 2023 · Correction status: Completed, July 7, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff files are completed. Staff #1 needs first aid.
Parents Right to Know
Regulation code 38U · Correct by August 2, 2023 · Correction status: Completed, July 17, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the parent right-to-know log is completed.
Documenting Children's Progress
Regulation code 42U · Correct by August 2, 2023 · Correction status: Completed, July 7, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children have progress documented.
Children's Attendance
Regulation code 43U · Correct by August 2, 2023 · Correction status: Completed, July 5, 2023 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure children's attendance is completed with exact arrival and departure time.
Indoor Space
Regulation code 49U · Correct by August 2, 2023 · Correction status: Completed, July 10, 2023 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Kitchen and Food Preparation
Regulation code 50U · Correct by August 2, 2023 · Correction status: Completed, July 5, 2023 · How the correction was shown (as published): Facility Visit
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Sanitation
Regulation code 58U · Correct by August 2, 2023 · Correction status: Completed, July 10, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure soap and water is available.
Diapering and Soiled Clothing
Regulation code 61U · Correct by August 2, 2023 · Correction status: Completed, July 10, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the foot-active trash can is operational. Trash can in the preppers in broken.
Administration of Medication
Regulation code 63U · Correct by July 5, 2023 · Correction status: Completed, July 5, 2023 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure medication administration record is completed correctly and completely by parents.
Feeding of Infants
Regulation code 72U · Correct by August 2, 2023 · Correction status: Completed, July 28, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure written feeding schedules for all infants. Child #17 needs an updated schedule. Ensure all infant bottles and cups are labeled. Two cups on the counter with no labels.
Lesson Plans
Regulation code 74U · Correct by August 2, 2023 · Correction status: Completed, July 10, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans are completed and hung up. Send in one week of lesson plans for all classes.
May 5, 2023 · Complaint Visit · 2 violations
Ratios, Group Size, and Supervision
Regulation code 27U · Correct by June 9, 2023 · Correction status: Completed, July 5, 2023 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure children are supervised by a qualified staff member. Complete DEEDS certification for a staff member.
Feeding of Infants
Regulation code 72U · Correct by June 9, 2023 · Correction status: Completed, May 9, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure infant feeding schedules are completed and updated monthly.
April 13, 2023 · Enforcement Visit · 1 violation
Personnel Files
Regulation code 30U · Correct by April 13, 2023 · Correction status: Completed, April 13, 2023 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
One staff member was missing documentation of orientation.
January 24, 2023 · Unannounced Full Compliance Review · 7 violations
Staffing
Regulation code 28N · Correct by January 24, 2023 · Correction status: Completed, January 24, 2023 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure all staff has an eligibility letter or provisional eligibility letter before starting their employment.
Personnel Files
Regulation code 30U · Correct by February 20, 2023 · Correction status: Completed, March 22, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff files are completed. - Professional development plans are needed for Staff #4,5,6,7,9,11,12,13, 14,15, and 16. -Orientation is needed for Staff #8, 17, and 18. -References are needed for staff #18. -Service letters are needed for Staff #8,10,17, and 18. -Job descriptions are needed for staff #1.
Orientation
Regulation code 32U · Correct by February 20, 2023 · Correction status: Completed, March 22, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Health and Safety training needs to be completed by Staff # 2,3,4,5,6,7,8,10,11,12,13,14,15,17, and 18.
Indoor Space
Regulation code 49U · Correct by February 20, 2023 · Correction status: Completed, February 8, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all surfaces are well-repaired and cleanable. - Patches in the hallway need to be smoothed and painted.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by February 20, 2023 · Correction status: Completed, January 24, 2023 · How the correction was shown (as published): Facility Visit
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Equipment
Regulation code 57U · Correct by February 20, 2023 · Correction status: Completed, February 8, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure each classroom has enough equipment in each activity area. -The twaddler room needs more equipment in manipulatives, blocks, art, and dramatic play. - Preschool 1 room needs manipulatives, dramatic play, science, and music
Emergency Planning
Regulation code 66U · Correct by February 20, 2023 · Correction status: Completed, February 8, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure there is emergency water and food in the center at all times. - No water or food for shelter in place.
October 27, 2022 · 60-Day Visit · 9 violations
General Qualifications
Regulation code 28U · Correct by November 20, 2022 · Correction status: Completed, December 9, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all required documentation has been submitted for a comprehensive background check.
Personnel Files
Regulation code 30U · Correct by November 20, 2022 · Correction status: Completed, November 17, 2022 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Parents Right to Know
Regulation code 38U · Correct by November 20, 2022 · Correction status: Completed, November 16, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure there is a parent-right-to-know log for all enrolled children and touring families.
Child Files
Regulation code 40U · Correct by November 20, 2022 · Correction status: Completed, November 23, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all children files are completed. Lead lab screening results are needed for Child # 1, 2, 4, 10. A health appraisal for child # 13, 14.
Indoor Space
Regulation code 49U · Correct by November 20, 2022 · Correction status: Completed, November 16, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all trash cans are covered and in working condition. Trash can in the Pre-School 2 room is broken.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by November 20, 2022 · Correction status: Completed, November 17, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all cots are labeled. There was no cot chart or names on cots in the old year room.
Diapering and Soiled Clothing
Regulation code 61U · Correct by November 20, 2022 · Correction status: Completed, November 17, 2022 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Emergency Planning
Regulation code 66U · Correct by November 20, 2022 · Correction status: Completed, November 16, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure monthly fire and evacuation drills are being completed monthly.
Feeding of Infants
Regulation code 72U · Correct by November 20, 2022 · Correction status: Completed, November 17, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all infant bottles are labeled. One child's bottles are not labeled in the infant room.
Complaint investigations
All 32 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.
Completed September 18, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on August 21, 2026, regarding concerns of illegal substances being present in the facility. An investigation was conducted on August 28, 2026. There is no evidence to substantiate this complaint for prohibited substances being present in the facility based on interviews conducted. Administrator #1 and ten staff members stated they have not observed any prohibited substance being present at the facility, although three of the ten staff members stated they have smelled a prohibited substance but would not disclose which staff member they smelled it on. No staff members present at the facility appeared to be under the influence at the time of the on-site visit.
Completed September 9, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed August 5, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on July 22, 2026, regarding concerns of lack of supervision. An investigation was conducted on July 27, 2026. There is no evidence to substantiate this complaint for lack of supervision based on interviews and attendance records reviewed. Staff interviewed stated children were lining up to return from the playground when Child #1 touched the exterior playground door, causing Child #1 to burn their hand, and Administrator #1 stated they were unaware the door could get hot enough to cause this type of injury. This door has since been re-painted with a cooling paint to prevent any further injuries. An injury report was completed following the incident and was signed by Parent #1 on July 22, 2026. The attendance record reviewed reflected the classroom was in the correct staff-to-child ratio.
Completed June 10, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on June 2, 2026, regarding concerns of not following diapering procedures and staff using cellphones while responsible for caring for children. An investigation was conducted on June 5, 2026. There is no evidence to substantiate this complaint for concerns of not following diaper changing procedures based on the staff interviews conducted. Administrator #1 and five staff members stated children get changed every two hours or immediately when soiled. There is no evidence to substantiate this complaint for staff using cellphones while responsible for caring for children based on staff interviews conducted. Administrator #1 and seven staff members stated staff members do not use cellphones while caring for children. Three staff members stated they have observed staff members using their personal cellphones while caring for children. All staff members interviewed denied using personal cell phones while caring for children.
Completed April 8, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on March 31, 2026, regarding incorrect staff-to-child ratios. An investigation was conducted on April 1, 2026. This complaint is substantiated for incorrect staff-to-child ratios based on attendance records reviewed. Attendance records reviewed documented classrooms were not in correct staff-to-child ratio on multiple dates between March 24 and March 27, 2026. An additional concern noted was attendance records reviewed documented both children and staff were not signed out of classrooms accurately.
Completed February 27, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on February 20, 2026, regarding concerns of lack of supervision due to sleeping in the classroom, using inappropriate behavior supports, failing to understand the needs of children, interactions with infants, staff under the influence of drugs, and unqualified staff. An investigation was conducted on February 26, 2026. Based on interviews conducted and observations at the visit there is no evidence to substantiate this complaint for lack of supervision due to staff sleeping in the classroom, failing to use appropriate behavior supports, failing to understand the needs of children, inappropriate interactions with infants, or staff under the influence of drugs. All staff interviewed denied participating in or observing any of these allegations. Based on classroom observations and attendance records reviewed, there is no evidence to substantiate this complaint for allegations of unqualified staff alone with children. Classrooms observed at the visit all had staff members qualified through DEEDS Early Learning. All attendance records reviewed reflected staff members were qualified through DEEDS Early Learning.
Completed February 27, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on February 13, 2026, regarding concerns of unqualified staff alone with children, failing to notify parents of an injury, staff using intoxicating substances while working with children, and failing to use appropriate behavior supports. An investigation was conducted on February 19, 2026. There is no evidence to substantiate this complaint for allegations of unqualified staff alone with children based on classroom observations and a review of attendance records and staff file documentation. There is no evidence to substantiate this complaint for failing to notify parents of an injury based on staff interviews conducted. Administrator #1 and three staff members interviewed stated families are notified of any incidents or accidents. No staff were aware of an injury occurring to Child #1 while in care. There is no evidence to substantiate this complaint for staff using intoxicating substances while working with children based on interviews conducted. Administrator #1 and eight staff members interviewed all stated they have never observed any staff members come into the facility under the influence of intoxicating substances and have never done so themselves. No staff members present at the facility appeared to be intoxicated. There is no evidence to substantiate this complaint for failing to use appropriate behavior supports based on observations and interviews conducted. Administrator #1 and eight staff members all denied witnessing any staff not using positive behavioral supports and stated they only use positive behavior management.
Completed November 25, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on November 13, 2025, regarding concerns of not following positive behavior supports. An investigation was conducted on November 19, 2025. This complaint is substantiated for not using positive behavior management strategies. LS #1 interviewed Administrator #1 and 11 staff members during this investigation; 10 of those staff members denied witnessing any staff not using positive behavioral supports and stated they only use positive behavior management techniques themselves. One staff member stated they have observed questionable interactions but did not elaborate further. However, a walkthrough of the facility and observation of classrooms showed a staff member using prohibited acts of behavior management. This staff member was observed yelling in a child's face and roughly placing the child back into a chair for a time out in the two-year-old classroom.
Completed November 5, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on October 17, 2025, and on October 20, 2025, from the same reporter, regarding concerns of not following and utilizing positive behavior supports due to sending a child home and not documenting behavioral incidents or developing a plan with the families. An investigation was conducted on October 29, 2025. There is no evidence to substantiate this complaint for not following and utilizing positive behavior supports based on staff interviews conducted. Administrator #1 stated on multiple occasions they have either scheduled meetings to develop a plan for Child #1 or invited Parent #1 to view Child #1 on the livestream video footage, and Parent #1 has not attended. Administrator #1 and three staff members stated they have only observed positive behavior management used within the facility. Administrator #1 and three staff members interviewed stated all challenging behaviors are documented, and copies of this documentation were viewed at this visit.
Completed October 1, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on September 17, 2025, regarding concerns of not using respectful communication with families and not following termination policies. An investigation was conducted on September 23, 2025. There is no evidence to substantiate this complaint for not using respectful communication with families and not following termination policies based on staff interviews and review of the center's parent handbook. Administrator #1 and Staff #1 stated respectful communication was used with the family, and all of the center's parent handbook policies were followed regarding termination of care for a child.
Completed August 7, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on July 16, 2024, regarding concerns about notifying a parent of a child injury and not completing an accident report within one business day. An investigation was conducted on July 22, 2024. There is no evidence to substantiate this complaint for not notifying a parent of a child's injury and not completing an accident report within one business day based on interviews conducted. Staff members stated Child #1 was not observed being hurt and stated Child #1 never told them about an injury. Staff members stated a report was written after Parent #1 expressed concerns and took Child #1 to the doctor. Staff members stated the report was provided to the parents once an investigation was completed.
Completed August 5, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on July 5, 2024, regarding concerns about not using respectful communication, including sharing confidential information, staff using loud/threatening tones in the facility, not following staff policies, and not following illness policies. An investigation was conducted on July 10, 2024. This complaint is substantiated for staff using loud/threatening tones in the facility based on interviews conducted with staff members. Staff interviewed stated Staff #1 did use a loud/threatening tone towards an administrator. While responses were mixed, three staff members also stated the administration team has been seen being unprofessional by using inappropriate tones and belittling in front of others. There is no evidence to substantiate this complaint for concerns about sharing confidential information based on interviews conducted. All staff members interviewed stated no confidential information is shared throughout the facility that they are aware of. There is no evidence to substantiate this complaint for not following staff policies based on interviews conducted and observations of facility policies during this visit. Staff interviewed stated staff must work the day before and after a holiday to get paid, which matches the staff handbook. There is no evidence to substantiate this complaint for not following illness policy based on interviews conducted. All staff members stated families are always notified of a contagious illness via the applications used by the facility or by a sign on the classroom door, and noted children are picked up as soon as they show signs of illness. Staff interviewed stated children do not return until symptom-free or with a doctor's note.
Completed June 7, 2024 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 16, 2024, a complaint was called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on May 16, 2024, and accepted it for investigation regarding concerns of improper discipline. An investigation was conducted on May 16, 2024. There is no evidence to substantiate this complaint for improper discipline based on interviews conducted. Staff members interviewed stated they had never witnessed any improper discipline and stated they had not witnessed Staff #1 pin a child against a wall with the crib. An additional concern noted was the facility was notified of suspected abuse of a child in care and did not make a report to the Child Abuse and Neglect Report Line. An additional concern noted at the visit was a staff member was observed on a cell phone while caring for children.
Completed February 14, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Older than 3 years (not counted in the summary above)
Completed October 26, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed September 18, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on August 8, 2023, regarding concerns about not following the release of children policies and providing untruthful information. An investigation was conducted on August 11, 2023. This complaint is substantiated for failing to release a child to a parent and providing untruthful information based on interviews conducted. While the staff members interviewed stated they were verifying the information on the custody agreement for Child #1, a copy of the agreement clearly states Parent #2 had custody of Child #1 on the date of this incident.
Completed July 28, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on June 30, 2023, regarding concerns about a child not receiving their medication. An investigation was conducted on July 5, 2023. There is no evidence to substantiate this complaint for a medication error because the facility notified Parent #1 there was no medication left. Parent #1 continued to drop off Child #1 without the medication for three days.
Completed July 28, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on June 30, 2023, regarding incorrect staff-to-child ratios. An unannounced visit was conducted on July 5, 2023, to investigate this complaint. This complaint is substantiated for improper staff-to-child ratios because multiple classrooms were out of ratio based on a review of attendance records. Additional concerns noted were maximum group size was exceeded in three classrooms, an unqualified staff was alone with children, toddlers were not cared for in an area physically separate from the older children, and staff and child attendance records were incomplete.
Completed July 26, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed July 20, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed May 16, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on April 27, 2023, regarding not following procedures for monitoring the center entrance and the presence of the administrator. An investigation was conducted on May 5, 2023. This complaint is substantiated for not following procedures for monitoring the center entrance. A parent was unable to enter the building to pick up their child for an undetermined amount of time due to the facility's key fob being programmed to shut off.
Completed March 17, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on February 28, 2023, regarding lack of supervision, insufficient staff to meet the needs of the center, indoor temperature, not following diapering requirements, infant feeding requirements, and staff not being truthful with providing information to families. An investigation was conducted on March 7, 2023. There is no evidence to substantiate this complaint for lack of supervision or insufficient staff based on interviews conducted with staff members and observations at the facility visit. There is no evidence to substantiate this complaint for indoor temperature based on room temperature observed at the visit. There is no evidence to substantiate this complaint for not following diapering requirements or not following infant feeding requirements based on staff interviews. There is no evidence to substantiate this complaint for not being truthful in providing information to families based on interviews conducted.
Completed March 14, 2023 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on March 1, 2023, regarding improper staff-to-child ratios and maximum group size, staff members who have not been determined eligible being left alone with children, staff not following the infant feeding schedule, staff not following diapering requirements and staff not being truthful with providing information to families. An investigation was conducted on March 7, 2023. There is no evidence to substantiate this complaint for improper staff-to-child ratios and exceeding maximum group size based on a review of attendance records and observations at the visit. There is no evidence to substantiate this complaint for staff who have not been determined eligible being left alone with children based on the review of attendance records. There is no evidence to substantiate this complaint for not following the feeding schedule based on staff interviews and observation of infant daily sheets and updated infant feeding schedules. There is no evidence to substantiate this complaint for not following diapering requirements based on interviews conducted. There is no evidence to substantiate this complaint for not being truthful in providing information to families based on interviews conducted. An additional concern noted was staff attendance records were incomplete or inaccurate due to staff not signing out for lunch breaks and end-of-day times being incorrect
Completed March 13, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed February 22, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on February 15, 2023, regarding improper discipline and not following handwashing requirements. An investigation was conducted on February 17, 2023. There is no evidence to substantiate this complaint for improper discipline based on interviews conducted and statements provided. There is no evidence to substantiate this complaint for not following handwashing requirements based on interviews conducted.
Completed February 21, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
: The Office of Child Care Licensing (OCCL) received a complaint on February 16, 2023, regarding improper staff-to-child ratios and maximum group size. An investigation was conducted on February 17, 2023. There is no evidence to substantiate this complaint for improper staff-to-child ratios or exceeding maximum group size based on classrooms observed and attendance records reviewed.
Completed February 16, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on February 7, 2023, regarding improper staff-to-child ratios and maximum group size. An investigation was conducted on February 10, 2023. This complaint is substantiated for improper staff-to-child ratios and exceeding maximum group size because multiple classrooms were out of staff-to-child ratio based on a review of attendance records and interviews with staff members. Additional concerns noted were staff and child attendance records were incomplete or inaccurate.
Completed February 6, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on January 26, 2023, regarding improper staff-to-child ratios and maximum group size. An investigation was conducted on January 27, 2023. This complaint is substantiated for improper staff-to-child ratios and exceeding maximum group size because multiple classrooms were not following proper staff-to-child ratio based on a review of attendance records and interviews with staff members. Another concern noted was staff and child attendance records were incomplete and did not document combining classes for nap time.
Completed January 10, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on December 21, 2022, regarding improper discipline. An investigation was conducted on December 28, 2022. This complaint is substantiated for improper discipline because based on staff statements and interviews conducted, Staff #1 placed a child in a bathroom and closed the door when the child was crying during naptime. An additional concern noted at the visit was Staff #1 is not qualified through DEEDS Early Learning to be alone with children. Staff #1 was alone in the classroom on the day of the incident.
Completed November 17, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on November 7, 2022, regarding incorrect staff-to-child ratios. This complaint is substantiated for incorrect staff-to-child ratios because multiple classrooms were out of ratio based on a review of attendance records and interviews with staff members. Concerns noted were staff and child attendance records were incomplete.
Completed November 16, 2022 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed October 18, 2022 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing received a complaint on October 4, 2022, regarding not providing lunch for children, no security measures at the entrance of the building, and not changing children when a child has an accident. An investigation was conducted on October 6, 2022. There is no evidence to substantiate this complaint for the center not providing lunch because parents are required to provide lunches and the staff stated they contact the parent in the morning if a lunch has not been provided for a child. There is no evidence to substantiate this complaint for a lack of security measures because the second set of doors are security doors and are always locked. The front door automatically locks when closed and all families have key fobs to be able to unlock the door. There is no evidence to substantiate this complaint for not changing children when needed because all staff interviewed stated a child would be changed as soon as staff were aware the child had an accident and the area would be cleaned appropriately.
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More programs in Newark · Delaware child care rules
Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.