CADENCE ACADEMY PRESCHOOL-PEOPLE'S PLAZA

Inspection history

A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.

Visits with violations

All 5 visits with violations in the state's file (which starts November 12, 2021), newest first, with 12 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.

1. October 15, 2026 · Unannounced Full Compliance Review · 2 violations

   • Child Files

     Regulation code 40U · Correct by November 13, 2026 · Correction status: Completed

     Licensing specialist's notes (as published)

     Ensure child files are complete. Health appraisals needed for Child #3, 4, 5, 7, 8, 14. Immunizations needed for Child #3, 4, 5. Lead results needed for Child #3, 4, 5, 7, 8, 19. Screen time permission needed for Child #10, 11, 12, 13. Send to OCCL.

   • Indoor Space

     Regulation code 49U · Correct by November 13, 2026 · Correction status: Completed

     Licensing specialist's notes (as published)

     Ensure carpets and walls are in good repair and clean. Room 1 has black spots on carpet and it is fraying. Room 2's carpet smells. Room 3 has black spots on carpet. Room 4's carpet is dirty and is lifting. Room 5 needs a spot on the wall repainted. Room 9's carpet has black spots. Replace carpeting in listed classrooms and repaint wall in Room 5. Send picture to OCCL.

2. October 16, 2025 · Unannounced Full Compliance Review · 4 violations

   • Personnel Files

     Regulation code 30U · Correct by November 14, 2025 · Correction status: Completed, November 20, 2025 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure staff files are complete. Professional development plans for Staff #1-21. OCCL Health and Safety training for Staff #3 and #8. References for Staff #3. Health appraisal for Staff #3, 8, 21. TB test for Staff #8 and #21. CPR and First aid for Staff #18. Orientation for Staff #21.

   • Child Files

     Regulation code 40U · Correct by November 14, 2025 · Correction status: Completed, November 20, 2025 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure children files are complete. Health appraisal for Child #10. Immunization for Child #10. Blood lead screening results for Child #13 and #15. Infant feeding schedules for Child #11.

   • Indoor Space

     Regulation code 49U · Correct by November 14, 2025 · Correction status: Completed, November 5, 2025 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure wall in Room 2 is repainted and cleanable. Send a picture. Replace drawer in Room 15. Send a picture.

   • Emergency Planning

     Regulation code 66U · Correct by November 14, 2025 · Correction status: Completed, November 20, 2025 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure fire drills are conducted monthly. Send October and November to OCCL.

3. October 3, 2024 · Unannounced Full Compliance Review · 2 violations

   • Personnel Files

     Regulation code 30U · Correct by November 4, 2024 · Correction status: Completed, October 21, 2024 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure staff files are complete. PD plan needed for Staff #7. Annual review of safe sleep needed for Staff #3 and 6. Annual review of abuse and neglect needed for Staff #6. 7-hour OCCL Health and Safety training needed for Staff #4. Health appraisal with TB test for Staff #1. TB test result needed for Staff #2. 2 references needed for Staff #5. Send all to OCCL.

   • Child Health Appraisal

     Regulation code 41U · Correct by November 4, 2024 · Correction status: Completed, October 21, 2024 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure all children older than 12 months has a blood lead screening. Send Child #1's result to OCCL.

4. Older than 3 years (not counted in the summary above)

5. October 5, 2023 · Unannounced Full Compliance Review · 3 violations

   • Personnel Files

     Regulation code 30U · Correct by November 6, 2023 · Correction status: Completed, October 31, 2023 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure staff files are complete. CPR and First aid is needed for Staff #4. Professional development plans are needed for Staff #2, 5, and 6 (Corrected at Visit). Orientation is needed for Staff #4, 8, 9, 10, 11, and 12. 7 hour OCCL health and safety training is needed for Staff #3, 4, 7, 8, 9, 10, 11, and 12. 2 references are needed for Staff #1. 1 additional reference is needed for Staff #13. 4 references or one service letter and 2 references with a release of employment is needed for Staff #6. 1 additional reference is needed for Staff #9. Health appraisal with TB test is needed for Staff #1, 3, and 6. A health appraisal is needed for Staff #4.

   • Indoor Space

     Regulation code 49U · Correct by November 6, 2023 · Correction status: Completed, October 26, 2023 · How the correction was shown (as published): Document

     The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).

   • Kitchen and Food Preparation

     Regulation code 50U · Correct by November 6, 2023 · Correction status: Completed, October 31, 2023 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure all refrigerators have thermometers and are below 41 degrees. Room 17 had no thermometer. Room 9, Room 10, and Room 1 were above 41 degrees.

6. October 7, 2022 · Unannounced Full Compliance Review · 1 violation

   • Personnel Files

     Regulation code 30U · Correct by November 7, 2022 · Correction status: Completed, November 18, 2022 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure all staff files are complete. Complete the professional development plans for three staff. -CPR and first aid certification are needed for one staff.

Complaint investigations

All 19 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.

1. Completed June 11, 2026 · Result: No Evidence to Substantiate with Concern

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On May 28, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding inappropriate behavior supports, disrespectful communication by staff, child file allergy information requirements, and food service policy to address allergies. An investigation was conducted on June 2, 2026. Based on staff interviews, there is no evidence to substantiate this complaint for inappropriate behavior supports and disrespectful communication by staff as all staff interviewed stated they personally did not have concerns regarding staff behavior towards children or other staff members. Based on documentation, observations, and staff interviews, there is no evidence to substantiate this complaint for child file allergy information requirements and food service policy to address allergies. The child's allergy was documented and posted in the classroom per the center's food service policy and all staff members were aware of the center's allergy policy and procedures. A concern noted was that, while a staff member was aware of the food service policy regarding allergies, that staff member who was temporarily responsible for serving food to children in a classroom, did not check for allergies on the posting in that classroom, and gave a child a food to which they had a documented allergy.

2. Completed May 5, 2026 · Result: Substantiated

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On April 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding using improper behavior supports. An investigation began on April 21, 2026, and concluded on April 23, 2026. Based on video footage and staff interviews, this complaint is substantiated for using improper behavior supports. In the video footage, Staff #1 was observed grabbing two children's wrists, with one being more aggressive than the other, and guiding them down to the floor where one child was visibly upset and crying. Administrator #1 also stated this action was observed to be aggressive. Staff #1 was put on administrative leave on April 21, 2026, and received a written warning on April 27, 2026. Staff #1 returned to work on April 28, 2026.

3. Completed March 26, 2026 · Result: No Evidence to Substantiate

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On March 17, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding using inappropriate behavior supports. An investigation was conducted on March 20, 2026. According to staff interviews, there is no evidence to substantiate this complaint. All staff interviewed denied any staff using inappropriate behavior supports with children.

4. Completed March 26, 2026 · Result: No Evidence to Substantiate

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On March 16, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding staff not using respectful communication. An investigation was conducted on March 20, 2026. According to staff interviews, there is no evidence to substantiate this complaint. All staff interviewed stated they are unaware of any staff not using respectful communication with either staff or parents.

5. Completed January 2, 2026 · Result: No Evidence to Substantiate

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On December 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failing to notify a parent of a head injury and failing to provide a written injury report as required. An investigation was conducted on December 8, 2025. According to staff interviews and documentation received, there is no evidence to substantiate this complaint for failing to notify a parent of a head injury and failing to provide a written injury report as required. Staff interviewed stated the parents were notified promptly of injuries and injury reports were sent electronically to parents the same day.

6. Completed November 5, 2025 · Result: Substantiated

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On October 14, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding not following policy for handling parent complaints, staff not being respectful when speaking and interacting with others at the center, and staff not respecting children and their needs. An investigation was conducted on October 16, 2025. Based on documentation and staff interviews, this complaint is substantiated for not respecting children and their needs. All staff interviewed stated Staff #1 had three children clean vomit from the floor, which was not appropriate. There was no evidence to substantiate this complaint for not following policy for handling parental complaints and staff not being respectful when speaking and interacting with others at the center. Staff interviewed stated parent concerns were addressed promptly, and no staff members were harassing others or being disrespectful to others.

7. Completed July 30, 2025 · Result: No Evidence to Substantiate

   Type (as published): OCCL Standards Complaint

   The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).

8. Completed June 17, 2025 · Result: Substantiated

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On June 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios, incorrect spacing of sleeping equipment, mold present in indoor spaces, holes in walls, unsafe heating/cooling equipment, and the administrator not communicating with staff or using disrespectful communication. An investigation was started on June 4, 2025, and concluded on June 10, 2025. This complaint is substantiated for incorrect staff-to-child ratios. A review of attendance records revealed multiple instances where there were incorrect staff-to-child ratios. This complaint is substantiated for incorrect spacing of sleeping equipment as incorrect spacing was observed in two classrooms at the time of the unannounced visit. This complaint is substantiated for unsafe cooling equipment as Administrator #1 stated they had portable air conditioning units in two classrooms for at least two weeks without notifying OCCL or receiving a variance approval. Children had potential access to these units that could pose a risk to safety. These units were removed on June 6, 2025. There is no evidence to substantiate the complaint for the presence of mold in indoor space or holes in the walls. No mold or holes in the walls were observed during the unannounced visit and all staff interviewed stated they had not observed mold or holes in the walls. There is no evidence to substantiate the administrator not communicating with staff or using disrespectful communication. Based on staff interviews, the majority of the staff interviewed did not state communication was disrespectful by the administration, but two staff did have some concerns regarding administrator communication. An additional concern noted was there were four classrooms that exceeded measured room capacity at the time of the unannounced visit. Another concern noted was staff and child attendance were not accurate as there were many instances where both staff and children were not signed out on at tendance records reviewed.

9. Completed April 14, 2025 · Result: Substantiated

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On March 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. This incident was previously self-reported to OCCL by the facility on March 19, 2025. An investigation began on March 19, 2025, and concluded on March 27, 2025. This complaint is substantiated for improper discipline based on staff interviews and documentation received. Both staff interviewed stated Staff #1 put Child #1 on their cot not gently and, in a written statement, Staff #1 admitted to putting Child #1 down way harder than [Staff #1] should have. Staff #1 resigned their position as of March 19, 2025.

10. Completed March 26, 2025 · Result: Substantiated

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On March 12, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision. This concern had been self-reported to OCCL by the facility on March 11, 2025. An investigation was conducted on March 19, 2025. Based on the results of the investigation and staff interviews, this complaint is substantiated for a lack of supervision. The staff did not complete the proper name-to-face transition set in place by the facility, leaving Child #1 on the playground for two minutes. The administration also completed their own investigation. Staff #1 was terminated from employment effective March 14, 2025, and Staff #2 resigned effective March 19, 2025.

11. Completed February 19, 2025 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On January 31, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of not following diaper changing procedures and not washing hands after changing diapers. An investigation was conducted on February 7, 2025. There is no evidence to substantiate this complaint based on staff interviews and observations. All three staff interviewed stated they always follow diaper changing procedures and always wash their hands after changing diapers. All three staff also stated they have never observed a staff member not following proper diaper changing procedures or not washing their hands after changing diapers.

12. Completed December 10, 2024 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On November 7, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline, lack of supervision, and not reporting injuries to parents. An investigation was started on November 8, 2024, and concluded on November 14, 2024. There is no evidence to substantiate this complaint regarding improper discipline based on staff interviews. All staff interviewed stated they have not witnessed staff using improper discipline with any children. There is no evidence to substantiate this complaint regarding lack of supervision based on documentation and staff interviews. Documentation received showed proper staff-to-child ratio in the classrooms and staff interviewed denied there being a lack of supervision. There is no evidence to substantiate this complaint for not reporting injuries to parents based on staff interviews. Staff interviewed stated the mark on Child #1's back was reported to the parent at pick-up time and Child #1 came into the center with the mark on their eye.

13. Completed March 7, 2024 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    The Office of Child Care Licensing (OCCL) received a complaint on February 15, 2024, regarding not providing a parent with accident or injury reports. An investigation was started on February 22, 2024, and completed on March 7, 2024. Based on staff interviews and a review of documentation, there is no evidence to substantiate this complaint for not providing a parent with accident or injury reports. All staff interviewed stated they notify parents of accidents or injuries and provide them with the reports. All reports reviewed were either signed by parents or there was a documented refusal of signature with documented parent notification.

14. Older than 3 years (not counted in the summary above)

15. Completed September 11, 2023 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).

16. Completed June 1, 2023 · Result: No Evidence to Substantiate with Concern

    Type (as published): OCCL Standards Complaint

    The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).

17. Completed January 5, 2023 · Result: Substantiated

    Type (as published): OCCL Standards Complaint

    The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).

18. Completed January 3, 2023 · Result: Substantiated

    Type (as published): OCCL Standards Complaint

    The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).

19. Completed July 25, 2022 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    A complaint was received on June 30, 2022, regarding lack of supervision of two children because one child claimed the other child touched her inappropriately. An investigation was conducted beginning on July 8, 2022, and ending on July 22, 2022. There was no evidence to substantiate the complaint because three staff people stated, and attendance sheets showed, the two children were not together at the center on the alleged day, nor the day before or the day after. Staff who viewed the videos of the playground at the end of the day stated the girls were not seen together on the playground and they were in separate classrooms during the day, and no inappropriate behavior occurred among any of the children on any of those three days.

20. Completed April 8, 2022 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    A complaint was received on March 18, 2022, alleging improper discipline of a child by Staff #1. An investigation was conducted on March 24, 2022. There is no evidence to substantiate the complaint for improper discipline because four staff people, including Staff #1, denied that Staff #1 acted inappropriately and all four staff stated Staff #1 did not have to discipline Child #1 at all that day or any other that they could recall. In addition, four children made no disclosure of improper discipline when interviewed.

View the official record

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Sources

• Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
• Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
• Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.

All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.