TUTOR TIME CHILDCARE LEARNING CENTER - NEWARK

A licensed child care center in Newark, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).

Program details

Program type: Licensed child care center

Address: 491 SOUTH HARMONY ROAD, Newark, DE 19713

Phone: (302) 292-3529

Ages served: 6 weeks through 12 years.

Age group: Infant through School-Age

Licensed capacity: 238 children

OCCL license number: 344608

Current enforcement action (as published): none listed in the state's file

Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. 2026: 4 facility injuries. No facility deaths reported. 2025: 2 facility injuries. No facility deaths reported. 2024: 2 facility injuries. No facility deaths reported. 2023: 2 facility injuries. No facility deaths reported. 2022: 4 facility injuries. No facility deaths reported. 2021: 1 facility injury. No facility deaths reported.

View the official record on Delaware's child care search (search for the program's name).

Inspection history

Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)

6 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
31 violations cited on these visits
19 complaint investigations completed (Substantiated: 13; No Evidence to Substantiate: 6)

A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.

Visits with violations

All 9 visits with violations in the state's file (which starts November 12, 2021), newest first, with 46 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.

September 24, 2026 · Unannounced Full Compliance Review · 13 violations
- Personnel Files
  Regulation code 30U · Correct by October 16, 2026 · Correction status: Completed
  Licensing specialist's notes (as published)
  Ensure staff files are complete. The following is needed: - Start Date--Staff #5 - Administration of Medication--Staff #5, 11, 19, 24, 29 - Professional Development Plans--Staff #5, 14, 22, 24 - Annual Review of Safe Sleep and Abuse and Neglect--Staff #1, 14 - Orientation--Staff #3, 5, 11 - OCCL Health & Safety Training--Staff #3, 5, 11, 19, 24, 29 - Application/Resume/Data Sheet--Staff #3, 5, 11, 19, 24, 29 - Job Description--Staff #5, 24 - References -- Staff #3 (2), 4(4), 5(2), 9(2), 10(2), 21(4), 28(4), 29(2) - Adult Abuse Registry Check--Staff #8, 28 - Health Appraisal & TB Screener--Staff #4, 21 - Release of Employment--Staff #5 - Service Letters--Staff #5, 9, 10, 24 (if after 2 documented attempts, no service letters have been received, admin must obtain 2 additional references for the staff member).
- Annual Training
  Regulation code 33U · Correct by October 16, 2026 · Correction status: Completed
  Licensing specialist's notes (as published)
  Training Hours are needed for the following: --Staff #25(18), #27(18)
- First Aid and CPR Training
  Regulation code 35U · Correct by October 16, 2026 · Correction status: Completed
  Licensing specialist's notes (as published)
  Ensure all staff have current CPR/First Aid certifications. The following staff need to obtain training: Staff #2, 3, 5, 6, 7, 8, 9, 10, 11, 12, 13, 17, 19, 21, 22, 26, 28
- Child Files
  Regulation code 40U · Correct by October 16, 2026 · Correction status: Completed
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Indoor Space
  Regulation code 49U · Correct by October 16, 2026 · Correction status: Completed
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Kitchen and Food Preparation
  Regulation code 50U · Correct by October 16, 2026 · Correction status: Completed
  Licensing specialist's notes (as published)
  Fridges in the Infant 1 and Infant 2 need to be cleaned.
- Toilet Facilities
  Regulation code 51U · Correct by October 16, 2026 · Correction status: Completed
  Licensing specialist's notes (as published)
  Ensure that all classrooms have toilet paper and paper towels. Twos did not have either, and the bathroom needs to be cleaned and organized.
- Outdoor Area
  Regulation code 53U · Correct by October 16, 2026 · Correction status: Completed
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Sleeping Accommodations and Safe Sleep Environments
  Regulation code 56U · Correct by October 16, 2026 · Correction status: Completed, October 20, 2026 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure nap mats are free from tears and not worn on the corners exposing the foam. Mats needs to be replaced in the following: --Toddler 2, EPS, Preschool, Pre-K 1, and Pre K 2
- Equipment
  Regulation code 57U · Correct by October 16, 2026 · Correction status: Completed
  Licensing specialist's notes (as published)
  Ensure there are enough developmentally appropriate materials available in all classrooms. The following is needed: -- Two's need early art and music materials readily available. -- Toddler 2 had several empty shelves and not many materials available.
- Diapering and Soiled Clothing
  Regulation code 61U · Correct by October 16, 2026 · Correction status: Completed, October 20, 2026 · How the correction was shown (as published): Document
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Feeding of Infants
  Regulation code 72U · Correct by October 16, 2026 · Correction status: Completed
  Licensing specialist's notes (as published)
  Ensure all infants in the Infant 1 classroom have updated Monthly Infant Feeding Schedules.
- Lesson Plans
  Regulation code 74U · Correct by October 16, 2026 · Correction status: Completed, October 6, 2026 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure current lesson plans are posted. The preschool's plan was dated for 9/7/2026-9/11/2026
May 15, 2026 · Complaint Visit · 1 violation
- General Qualifications
  Regulation code 28U · Correct by May 29, 2026 · Correction status: Completed, May 22, 2026 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure staff members have a comprehensive background check and an eligibility letter or provisional eligibility letter on file before working with children. The staff member has not been working in the center since it was discovered an eligibility letter had not been issued by CHU. The length of time a staff member was employed by the program is undetermined, however, staff file documentation (which was requested by LS) has March 8, 2026 as the staff members orientation date.
September 11, 2025 · Unannounced Full Compliance Review · 8 violations
- Staff Qualifications
  Regulation code 24U · Correct by October 10, 2025 · Correction status: Completed, October 13, 2025 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure all staff members have a current DEEDS certificate on file or an application submitted within 60 days of hiring. Staff #10 does not have a DEED certificate and an application has not been submitted.
- Personnel Files
  Regulation code 30U · Correct by October 10, 2025 · Correction status: Completed, October 28, 2025 · How the correction was shown (as published): Document
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Child Files
  Regulation code 40U · Correct by October 10, 2025 · Correction status: Completed, September 23, 2025 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure Child Files are complete. Child #3 and #4 need updated Child Health Appraisals and Immunization Records.
- Indoor Space
  Regulation code 49U · Correct by October 10, 2025 · Correction status: Completed, September 23, 2025 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure all indoor spaces are clean and in good repair. Infant 1 needs to replace a water-stained ceiling tile. The Two-Year-Old classroom needs to clean/replace the classroom trash can. There is a large patch of blue paint pulled from the wall, exposing the drywall underneath. The classroom sink was backed up and not draining properly. All shelves in the room have excessive tape residue. Send pictures of corrections to OCCL.
- Kitchen and Food Preparation
  Regulation code 50U · Correct by October 10, 2025 · Correction status: Completed, September 19, 2025 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure refrigerators and freezers are clean, free from debris and excessive ice build up. Infant 1 and 2 freezers need to be defrosted. Infant 3 and Toddler 3 need to be cleaned and organized.
- Sleeping Accommodations and Safe Sleep Environments
  Regulation code 56U · Correct by October 10, 2025 · Correction status: Completed, September 23, 2025 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure all nap mats are labeled and free from tears. Preschool mats need to be labeled and 8 need to be replaced. Two's need to replace 5. Toddler 3 needs to be labeled. Early Pre-K needs to be labeled.
- Feeding of Infants
  Regulation code 72U · Correct by October 10, 2025 · Correction status: Completed, September 19, 2025 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure Infant Feeding Schedules are updated monthly. Send all of the Infant 1 and 3 forms for September and the children under 1 in Toddler 2.
- Activity Areas
  Regulation code 75U · Correct by October 10, 2025 · Correction status: Completed, September 23, 2025 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure art materials are accessible to the children in the Two-Year-Old classroom.
September 1, 2025 · Unannounced Full Compliance Review · 1 violation
- License Renewal
  Regulation code 8U · Correct by September 3, 2025 · Correction status: Completed, September 3, 2025 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure annual renewal application materials are received 60 days prior to the expiration of the current license. Tutor Time's due date is August 31st, application was received after this date.
September 13, 2024 · Unannounced Full Compliance Review · 7 violations
- General Qualifications
  Regulation code 28U · Correct by October 11, 2024 · Correction status: Completed, October 11, 2024 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure that staff members have current Eligibility Letters. Staff #24 needs to be reprinted, (x--9/2024)
- Personnel Files
  Regulation code 30U · Correct by October 11, 2024 · Correction status: Completed, November 15, 2024 · How the correction was shown (as published): Document
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Parents Right to Know
  Regulation code 38U · Correct by October 11, 2024 · Correction status: Completed, November 15, 2024 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure that the current Parent's Right to Know is kept and updated as new families inquire about the program.
- Child Files
  Regulation code 40U · Correct by October 11, 2024 · Correction status: Completed, November 15, 2024 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure that all child files are completed. - Health Appraisals--Child #2, 3, 11, 17, 18 - Current Immunizations--Child #11 - Blood Lead Results--Child #10, 12, 18
- Hazardous Materials
  Regulation code 45U · Correct by October 11, 2024 · Correction status: Completed, September 13, 2024 · How the correction was shown (as published): Facility Visit
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Indoor Space
  Regulation code 49U · Correct by October 11, 2024 · Correction status: Completed, September 13, 2024 · How the correction was shown (as published): Facility Visit
  Licensing specialist's notes (as published)
  Ensure that all trash cans have foot operated covers. Multiple trash cans throughout the facility were observed with the lids off and next to the trash can. The NC was corrected at the visit by the administrator, however, ensuring that staff keep the lids on throughout the day needs attention.
- Diapering and Soiled Clothing
  Regulation code 61U · Correct by October 11, 2024 · Correction status: Completed, October 11, 2024 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure that Diaper Changing Procedures are present in all classroom bathrooms. Two's Room needed a posted procedure.
May 24, 2024 · Announced · 1 violation
- Positive Behavior Management
  Regulation code 20U · Correct by June 6, 2024 · Correction status: Completed, June 6, 2024 · How the correction was shown (as published): Document
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Older than 3 years (not counted in the summary above)
September 20, 2023 · Unannounced Full Compliance Review · 6 violations
- Positive Behavior Management
  Regulation code 20U · Correct by October 15, 2023 · Correction status: Completed, October 24, 2023 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure staff use prevention strategies, appropriate redirection, rather than restraint and positive developmentally appropriate methods of behavior supports. Staff #4 was observed not following behavior policy. Staff #4 pulled child's arm to move him. Send OCCL staff communication documenting review of video and write up if appropriate.
- Ratios, Group Size, and Supervision
  Regulation code 27U · Correct by October 15, 2023 · Correction status: Completed, October 24, 2023 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure supervision and direct observation of children is provided at all times. Please send OCCL staff communication and review of use of bathroom outside of classroom
- Personnel Files
  Regulation code 30U · Correct by October 15, 2023 · Correction status: Completed, October 24, 2023 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  . Staff # 1,6,7,13,16,17,18,19 need to complete CPR, First Aid. Send to OCCL when complete. Staff #4 needs 9.5 training hours. Send to OCCL when complete. Staff #3,7,10,14,16,17,18,19 need professional development plans. Send to OCCL when complete. Staff #3,10,14,16,17 need orientation forms filled out and signed. Send to OCCL when complete. Staff #5,8,9,10,11,14,16,17 need OCCL's 7 hour Health & Safety course. Send to OCCL when complete. Staff #3,7,15,19 need an application or resume. Send to OCCL when complete. Staff #3,4,7,14 16,17,18,19 need job descriptions. Staff #5 needs 5 references or 2 service letters. Staff #14 needs 2 service letters, or 5 references. Staff 16 needs 2 service letters or 5 references. Staff #17 needs 2 service letters or 5 references after 2 attempts have been made to obtain service letters. Staff #18 needs 3 more letters of reference. Staff #19 needs 2 service letters, or 5 letters of reference. Send all to OCCL when complete. Staff #17 needs to be determined eligible in the system. Provide attempts to OCCL and let OCCL know when eligibility letter is obtained. Staff #3,20,16,17,18, 19 need Health Appraisals and TB determination. Send to OCCL when complete.
- Parents Right to Know
  Regulation code 38U · Correct by October 15, 2023 · Correction status: Completed, October 3, 2023 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Provide Parent Right to Know log for annual review. Send to OCCL when complete.
- Child Files
  Regulation code 40U · Correct by October 15, 2023 · Correction status: Completed, October 6, 2023 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure Child files are complete. Child #14 need blood lead screening. send to OCCL when complete.
- Outdoor Area
  Regulation code 53U · Correct by October 15, 2023 · Correction status: Completed, September 29, 2023 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure grounds are maintained and in safe condition. Please send picture of large nails in plastic boarder is in ground and even to top of plastic boarder
September 16, 2022 · Unannounced Full Compliance Review · 8 violations
- Personnel Files
  Regulation code 30U · Correct by October 10, 2022 · Correction status: Completed, November 29, 2022 · How the correction was shown (as published): Document
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Child Health Appraisal
  Regulation code 41U · Correct by October 10, 2022 · Correction status: Completed, October 19, 2022 · How the correction was shown (as published): Document
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Children's Attendance
  Regulation code 43U · Correct by October 10, 2022 · Correction status: Completed, October 10, 2022 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Ensure attendance is kept at all times throughout the day. Child #2 was a new student, was not signed in to the classroom, and staff in the room were unaware of the child's name. Send one week's worth of attendance to OCCL for classroom Two's (1year old room)
- Outdoor Area
  Regulation code 53U · Correct by October 10, 2022 · Correction status: Completed, October 10, 2022 · How the correction was shown (as published): Document
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Sleeping Accommodations and Safe Sleep Environments
  Regulation code 56U · Correct by October 10, 2022 · Correction status: Completed, September 19, 2022 · How the correction was shown (as published): Document
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Equipment
  Regulation code 57U · Correct by October 10, 2022 · Correction status: Completed, October 10, 2022 · How the correction was shown (as published): Document
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- Administration of Medication
  Regulation code 63U · Correct by October 10, 2022 · Correction status: Completed, October 10, 2022 · How the correction was shown (as published): Document
  The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
- First Aid Kits
  Regulation code 65U · Correct by October 10, 2022 · Correction status: Completed, September 16, 2022 · How the correction was shown (as published): Facility Visit
  Licensing specialist's notes (as published)
  First Aid Kit needs to be complete and have all required items. This was corrected at the visit.
September 14, 2022 · Unannounced Full Compliance Review · 1 violation
- Feeding of Infants
  Regulation code 72U · Correct by October 10, 2022 · Correction status: Completed, October 10, 2022 · How the correction was shown (as published): Document
  Licensing specialist's notes (as published)
  Feeding of Infants Ensure all infants in care have a monthly infant feeding schedule filled out and signed by parents. Send to OCCL when received for Child #5,7,18, 19. OCCL received infant feeding schedules for Child # 4,8,9,10,11,12,13,14,20,21 on 9-15-22, after the visit from 9-14.

Complaint investigations

All 24 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.

Completed September 29, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed June 18, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed May 19, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed May 12, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 9, 2026, the Office of Child Care Licensing (OCCL) received a complaint alleging failure to provide an accident or injury report. There is no evidence to substantiate this allegation. Staff #1 and Staff #2 both indicated all injuries they are aware of are documented on injury reports and provided to families. LS #1 obtained eight incident reports involving Child #2 from various dates in April 2026, and four injury reports for children dated April 8, 2026. Documentation reflects behaviors by Child #2 including hitting, biting, scratching, and throwing objects at children and staff. Records show multiple children sustained injuries on April 8, 2026. Review of Child #2's file demonstrates a consistent pattern of multiple daily incidents since enrollment in September 2025, with all incidents documented.
Completed April 20, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On March 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper discipline and failure to follow procedures for notifying and reporting serious injuries. An investigation was conducted on March 25, 2026. Based on the investigation, the complaint is substantiated for failure to report and communicate a serious injury immediately. Documentation provided to LS #1 confirms receipt of an injury report signed by the family. However, the family did not receive an immediate phone call after the injury was addressed; instead, they were contacted at approximately 4:15 p.m. on the day of the incident to communicate the injury. Administrator #1 reported that Parent #1 questioned the time documented on the report, which was subsequently corrected. There is no evidence to substantiate the allegation of improper discipline. Administrator #1 reported the video footage existed for only one of the four incidents referenced in the complaint. Regional Coordinator (RC) #1 reviewed the available footage and did not identify improper discipline. Administrator #1 reported Staff #1 denied all allegations but acknowledged prior meetings addressing tone and interactions. Licensing Specialist (LS) #1 interviewed Staff #1 and Staff #2. Staff #1 denied all allegations of improper discipline. Staff #2 reported observations of Staff #1 using a tone perceived as inappropriate at times but also described Staff #1 as an effective teacher.
Completed March 31, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed February 3, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed August 21, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 31, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision after a child exited the classroom through a classroom door leading to the playground while a teacher was changing diapers. An investigation was conducted on August 4, 2025. Based on the findings, this complaint is substantiated. Administrator #1 confirmed Child #1 left the classroom through the exit and was located by Staff #1, who saw the child's head pass the windows positioned next to the door. Staff #1 immediately brought the child back inside and reported the incident to the designated center management team, as Administrator #1 was on vacation that day. An additional concern identified during the investigation also identified was the program's failure to notify OCCL within 24 hours of an incident involving a missing child, as required by DELACARE regulations. LS #1 addressed this with Administrator #1 and provided technical assistance on the importance of promptly reporting regulatory violations to the assigned Licensing Specialist.
Completed July 30, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On July 18, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision after a child was found in a closed classroom without their assigned teachers. An investigation was conducted on July 23, 2025. Based on the findings, the complaint is substantiated. Administrator #1, Staff #1, and Staff #2 all confirmed Child #1 left their classroom and entered a closed classroom. While Staff #2 was present in the room, they are a member of the housekeeping staff and do not hold a DEEDS Early Learning certificate. The teaching staff, who were responsible for supervising Child #1, were unaware the child had left the classroom until the child was returned. An additional concern identified during the investigation was the program's failure to notify the Office of Child Care Licensing (OCCL) within 24 hours of an incident involving a missing child, as required by regulation. LS #1 discussed this issue with Administrator #1 and provided technical assistance on the importance of reporting regulatory violations to the assigned Licensing Specialist in a timely manner.
Completed July 30, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed June 10, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed May 28, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 8, 2025, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding their child being fed another child's bottle of breast milk. An investigation was conducted on May 16, 2025. Based on the findings of this investigation, this complaint is substantiated because Administrator #1 reported they were the staff member who fed Child #1 the wrong bottle. Administrator #1 saw the bottle cap with Child #1's name on it, but did not verify Child #1's name was on the bottle. When Staff #1 told Administrator #1 about Child #1 receiving the wrong bottle, Administrator #1 immediately took the bottle and confirmed it had Child #2's name. Administrator #1 contacted both the families of Child #1 and Child #2. Administrator #1 also reviewed the policy of placing bottle caps in the children's bags once removed from a bottle.
Completed May 5, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 11, 2025, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding concerns about the building being 65 . An investigation was conducted on April 22, 2025. Based on the findings of this investigation, there is no evidence to substantiate this complaint. Administrator #1 stated the program was undergoing routine HVAC maintenance on April 11, 2025, the air temperature never fell below 65 , and the maintenance was completed by 3:00 pm the same day. The facility visitor log confirms the presence of the workers from an HVAC company on the day indicated in the initial complaint.
Completed April 14, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On March 25, 2025, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding concerns about the administration of breast milk to an infant it was not intended for. An investigation was conducted on April 1, 2025. Based on the findings of this investigation, the complaint is substantiated, as Administrator #1 confirmed the incident, provided corrective action documentation to Licensing Specialist (LS) #1, and communicated the situation to the families involved. As a result of the incident, Staff #1 was reassigned to another age group, and all staff members were re-trained on the program's infant feeding policies and procedures.
Completed January 24, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On December 18, 2024, a complaint was called in to the Office of Child Care Licensing (OCCL) regarding allegations of lack of supervision and failure to provide an accident/injury report upon learning of an injury. An investigation was conducted on January 9, 2025. This complaint is substantiated for lack of supervision, as Administrator #1 stated video footage revealed staff members were either in the bathroom or near the counter area and not actively engaged with child interactions in the vicinity of the tent where the incident occurred. There is no evidence to substantiate this complaint for failure to provide an injury report at the time of the incident or within one business day. Parent #2 inquired with Administrator #1 on December 17, 2024, about not receiving an injury report for the incident which occurred on December 16, 2024. An injury report was subsequently provided on December 17, 2024, which is within one business day. Another report was issued on December 19, 2024, after sufficient details were obtained from the video footage.
Completed June 17, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed March 15, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed March 11, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed February 16, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Older than 3 years (not counted in the summary above)
Completed June 7, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on March 6, 2023, regarding improper discipline. An investigation began on March 7, 2023, and ended on March 14, 2023. There is no evidence to substantiate the complaint for improper discipline because video footage did not show a staff member improperly disciplining or redirecting a child. The staff member was not in the same classroom as the child on the day of the alleged incident. The staff interviewed denied seeing the staff member ever improperly discipline a child in care. A concern noted is that the staff member did not follow best practice when she kicked nap mats and blankets instead of using her hands to move the items. The administrator and district manager addressed the issue with the staff member and informed her that she must model appropriate behavior.
Completed June 27, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed May 5, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On April 4, 2022, OCCL received a complaint report regarding staff not interacting with toddlers as required, outdoor play not being provided as required, as well as water not always being available and supplied to children as required. An investigation began on April 6, 2022, and concluded on April 14, 2022. This complaint is substantiated for failure to interact with children as required, failure to provide outdoor play, and failure to ensure water is always available based on observations reviewed by OCCL staff that was provided by the center on April 14, 2022. Additional concerns noted were improper discipline because a staff pushed a child into a chair for snack time and pulled a child's arm to remove the child from a shelf.
Completed March 16, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed February 4, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On January 27, 2022, OCCL received a complaint regarding the center serving expired food and a staff member making inappropriate statements to a child regarding the consequences of eating expired food. An investigation was conducted on February 3, 2022. This complaint is substantiated for serving expired food and for a staff not modeling respectful communication to a child because the administrator confirmed both regulations were violated.

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More programs in Newark · Delaware child care rules

Sources

Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.

All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.

A listing is not an endorsement or a rating. The state's record is the official source: confirm licensing, inspections and program details with the Office of Child Care Licensing and the program before you enroll a child. Report a problem with this page.