Find a program / Delaware / Newark / BRIGHT HORIZONS AT PRIDES CROSSING
Child care center · Newark, DE
BRIGHT HORIZONS AT PRIDES CROSSING
A licensed child care center in Newark, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 1089 PRIDES XING, Newark, DE 19713
Phone: (302) 368-2576
Ages served: 6 weeks through 5 years.
Age group: Infant through Pre-School
Licensed capacity: 248 children
OCCL license number: 28361
Current enforcement action (as published): none listed in the state's file
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. 2026: 6 facility injuries. No facility deaths reported. 2025: 6 facility injuries. No facility deaths reported. 2024: 9 facility injuries. No facility deaths reported. 2023: 9 facility injuries. No facility deaths reported. 2022: 1 facility injury. No facility deaths reported. 2021: 2 facility injuries. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 4 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 7 violations cited on these visits
- 10 complaint investigations completed (No Evidence to Substantiate: 6; Substantiated: 3; No Evidence to Substantiate with Concern: 1)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
All 5 visits with violations in the state's file (which starts November 12, 2021), newest first, with 8 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
February 19, 2026 · Announced · 1 violation
Positive Behavior Management
Regulation code 20U · Correct by February 20, 2026 · Correction status: Completed, February 20, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
The center is being cited for not using positive behavior supports. Regulation 20 states: A licensee shall ensure that all staff use prevention strategies, appropriate redirection rather than restraint, and positive developmentally-appropriate methods of behavior supports for children, which encourage self-control, self direction, positive self-esteem, social responsibility, and cooperation. An employee was observed using a threatening tone and physically moving a child inappropriately. This was corrected by the center terminating the employee.
February 12, 2026 · Unannounced Full Compliance Review · 2 violations
Personnel Files
Regulation code 30U · Correct by March 6, 2026 · Correction status: Completed, February 23, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Staff #1 and #2 needs safe sleep
Indoor Space
Regulation code 49U · Correct by March 6, 2026 · Correction status: Completed, February 23, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Please repair exposed bolt on toilet in room #6. Send photo to OCCL.
February 10, 2025 · Unannounced Full Compliance Review · 3 violations
Personnel Files
Regulation code 30U · Correct by March 3, 2025 · Correction status: Completed, March 27, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Staff #1 needs training hours and an updated PD plan Staff #2 needs 2 more references
Indoor Space
Regulation code 49U · Correct by March 3, 2025 · Correction status: Completed, February 24, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure toilets are in good repair. Toilet in room 7 is leaking. Please send video to OCCL. Room 4C vent is rusted above changing pad. Please replace and send photo to OCCL.
Outdoor Area
Regulation code 53U · Correct by March 3, 2025 · Correction status: Completed, February 24, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Preschool playground has caution tape surrounding one area. Please send photo once area is repaired.
February 7, 2024 · Unannounced Full Compliance Review · 1 violation
Child Files
Regulation code 40U · Correct by March 7, 2024 · Correction status: Completed, February 22, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files include updated health appraisal, Immunization records adn blood lead screening and results. Health appraisal needed for Child #2 Immunization needed for Child #11 Blood lead screening needed for Child #11, #12, #17
Older than 3 years (not counted in the summary above)
February 7, 2023 · Unannounced Full Compliance Review · 1 violation
Personnel Files
Regulation code 30U · Correct by March 13, 2023 · Correction status: Completed, February 28, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff files are complete. Service letters are needed for Staff #1.
Complaint investigations
All 11 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.
Completed October 12, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On August 28, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratios, having an understanding of children and their needs, and interactions with infants. An investigation began on September 1, 2026, and concluded on September 9, 2026.There is no evidence to substantiate this complaint regarding allegations of incorrect staff-to-child ratios, having an understanding of children and their needs, or interactions with infants based on staff and administrator interviews and a review of attendance records. All staff and the Administrator stated ratios have been correct, infants do not cry for long periods of time, and infants have not had a fever of which staff was unaware. A review of attendance records documented the infant classroom to be in correct staff-to-child ratio on the dates reviewed.
Completed May 16, 2025 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary (as published)
OCCL's investigation of regulatory non-compliance began after clearance from other agencies was received. On March 27, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding staff touching a child inappropriately. This concern was previously self-reported to OCCL by the facility on March 26, 2025. An investigation was begun on April 24, 2025, and concluded on May 12, 2025. Based on staff interviews, written staff statements, a review of documents, and administrator interviews, there is no evidence to substantiate this complaint regarding staff touching a child inappropriately. Neither the administrator nor staff who were in the classroom observed any inappropriate touching of a child by other staff. An internal investigation was conducted by the facility at the time of the incident, however Staff #1 resigned her position on May 6, 2025, before the investigation could be concluded and an outcome determined.. An additional concern noted was that the parent was not notified by the center of important information relating to their child.
Completed March 17, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing received a complaint on February 26, 2025, regarding allegations of failing to follow diapering procedures. An investigation was conducted on March 3, 2025, Based on interviews of the administrator and staff, and a review of documents, there is no evidence to substantiate this complaint for failing to follow diapering procedures.
Completed October 8, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On September 26, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not notifying a parent of an injury, not providing an incident report, and not following their policy regarding the procedure for accepting and handling complaints from parents or guardians. An investigation was conducted on September 27, 2024. Based on interviews, there is no evidence to substantiate this complaint for not notifying a parent of an injury or not providing an incident report. The administrator and all staff interviewed stated they did not see any injury to Child #1 on the date in question. There is no evidence to substantiate this complaint for not following their policy regarding handling complaints from parents or guardians because, based on interviews, the administrator called Parent #1 to discuss the concerns, left a voicemail message, but Parent #1 did not return the call. The administrator then sent an email to Parent #1 with an incident report, although it was not clear what caused Child #1's eye to be red. The administrator also stated the center has leadership team members available daily and during the afternoon pick up times to discuss any parent concerns.
Completed May 23, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed March 15, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed December 20, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed December 15, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on November 20, 2023, regarding lack of supervision and improper discipline. An investigation started on November 28, 2023, and ended on November 30, 2023. Based on interviews conducted this complaint is substantiated for improper discipline. Although the licensing specialist observed appropriate voice levels and positive redirection at the time of the visit, three staff interviewed confirmed Staff #5 does yell at the children. Based on interviews conducted, there is no evidence to substantiate this complaint for lack of supervision. The specialist observed staff supervising children appropriately while engaging children at eye level, changing a diaper, and extending language development through play. The administrator stated she has no concerns regarding staff supervision of children.
Completed November 21, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on October 26, 2023, regarding lack of supervision and positive behavior supports. There is no evidence to substantiate this complaint based on staff interviews and documentation received. All staff interviewed stated they did not observe any such incident happen and the center responded appropriately to parental concerns by separating the children mentioned in the alleged incident.
Completed November 17, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On November 2, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on November 8, 2023. Based on the results of this investigation, this complaint is substantiated for improper discipline because staff interviewed stated Staff #2 was observed using a loud tone with children and grabbed a child by their shirt., resulting in no marks or injury. The center acted quickly by placing Staff #2 on administrative leave on October 25, 2023, the day of the incident. After an internal investigation Staff #2 was terminated from employment on November 2, 2023, for failure to interact appropriately with children. Staff interactions were observed to be age appropriate and friendly at the time of the investigation.
Older than 3 years (not counted in the summary above)
Completed October 10, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on September 14, 2023, regarding lack of supervision, failing to notify a parent of a significant incident, and staff-to-child ratios. Based on interviews with the administrator and multiple staff, as well as review of documentation there is no evidence to substantiate this complaint. Attendance records and observations at the visit showed classrooms were in correct staff-to-child ratio. Staff were observed to be supervising children appropriately. All staff interviewed stated they were not aware of the alleged incident having occurred, so there was no cause to notify a parent.
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More programs in Newark · Delaware child care rules
Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.