Find a program / Delaware / New Castle / KINDERCARE LEARNING CENTER (NEW CASTLE)
Child care center · New Castle, DE
KINDERCARE LEARNING CENTER (NEW CASTLE)
A licensed child care center in New Castle, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 327 OLD STATE ROAD, New Castle, DE 19720
Phone: (302) 322-3102
Ages served: 6 weeks through 12 years.
Age group: Infant through School-Age
Licensed capacity: 90 children
OCCL license number: 28035
Current enforcement action (as published): none listed in the state's file
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. 2023: 1 facility injury. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 3 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 17 violations cited on these visits
- 5 complaint investigations completed (No Evidence to Substantiate: 3; Substantiated: 2)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
All 6 visits with violations in the state's file (which starts November 12, 2021), newest first, with 34 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
September 3, 2026 · Unannounced Full Compliance Review · 7 violations
Personnel Files
Regulation code 30U · Correct by October 9, 2026 · Correction status: Completed, October 12, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. -OCCL health and safety training for Staff #1, 6, and 8. -CPR and First Aid for Staff #2, 3, 5, 7, and 8. -Fingerprinting for Staff #4.
Children's Attendance
Regulation code 43U · Correct by September 3, 2026 · Correction status: Completed, September 3, 2026 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure children are signed in upon arrival. -Attendance in two's classroom was not accurate. -Corrected at visit.
Indoor Space
Regulation code 49U · Correct by October 9, 2026 · Correction status: Completed, October 12, 2026 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Toilet Facilities
Regulation code 51U · Correct by October 9, 2026 · Correction status: Completed, October 12, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all toilets are working and operational. -Fix/Repair toilet in hallway bathroom.
Outdoor Area
Regulation code 53U · Correct by October 9, 2026 · Correction status: Completed, October 12, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure fall zones are covered. Both playgrounds need additional mulch. Clean the playgrounds and remove all trash and broken toys.
Lesson Plans
Regulation code 74U · Correct by October 9, 2026 · Correction status: Completed, October 12, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans are complete. -No lesson plans were in the infant and school-age classrooms.
License Renewal
Regulation code 8U · Correct by September 3, 2026 · Correction status: Completed, September 3, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the application is completed 60 days prior to expiration.
September 8, 2025 · Unannounced Full Compliance Review · 5 violations
Child Files
Regulation code 40U · Correct by October 8, 2025 · Correction status: Completed, October 7, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are complete. Blood lead screening results needed for Child #4 and #10. Parent right to know, screen permission, and mat permission for Child #4.
Indoor Space
Regulation code 49U · Correct by October 8, 2025 · Correction status: Completed, October 7, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure surfaces are cleanable and safe. Repair floors in the toddler classroom.
Outdoor Area
Regulation code 53U · Correct by October 8, 2025 · Correction status: Completed, October 7, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Remove hazards from both playgrounds. -Remove broken toys from the preschool playground and remove the stack of chairs from the toddler playground.
Diapering and Soiled Clothing
Regulation code 61U · Correct by October 8, 2025 · Correction status: Completed, October 7, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the foot-operated trachcan is within arm's reach in the two-year-old classroom.
Administration of Medication
Regulation code 63U · Correct by October 8, 2025 · Correction status: Completed, October 7, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all medication has a completed MAR. -Update MARs or send home sunscreen and bug spray in two classrooms.
September 6, 2024 · Unannounced Full Compliance Review · 5 violations
Indoor Space
Regulation code 49U · Correct by October 11, 2024 · Correction status: Completed, October 17, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure walls and floors are cleanable and clean. -Clean dust off fan and corners in Infant classroom. -Clean vent on ceiling, attach molding back to wall, and replace or repair door in the two-year-old classroom. -Replace broken floor tiles in the preschool. PreK, and school age classrooms. -Patch/Repair wall in Pre-K classroom and Pre-School classroom. -Repair broken cabinet in pre-K classroom. -Remove water damage in the ceiling in preschool classroom. -Remove air fresheners are not used in the child care facility. -CAV-
Kitchen and Food Preparation
Regulation code 50U · Correct by October 11, 2024 · Correction status: Completed, October 17, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure stored food has labels with expiration dates and contents. -Remove all spoiled food-
Outdoor Area
Regulation code 53U · Correct by September 6, 2024 · Correction status: Completed, September 6, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure trash and broken toys are removed from the playground.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by October 11, 2024 · Correction status: Completed, October 17, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure mats are not rip/torn free. Replace torn mats in the one-year-old and two-year-old classroom.
License Renewal
Regulation code 8U · Correct by September 6, 2024 · Correction status: Completed, September 6, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure the license application is submitted 60 days prior to expiration.
Older than 3 years (not counted in the summary above)
September 8, 2023 · Unannounced Full Compliance Review · 8 violations
Personnel Files
Regulation code 30U · Correct by October 10, 2023 · Correction status: Completed, October 9, 2023 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Child Files
Regulation code 40U · Correct by October 10, 2023 · Correction status: Completed, October 9, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files are completed. Blood lead screening results for Child #3, 5, 8, 9, and 15.
Children's Attendance
Regulation code 43U · Correct by September 8, 2023 · Correction status: Completed, September 8, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure attendance is completed and correct. -Two-year-old room had two children not signed in. -One-year-old room had one signed in after transiting. - Corrected at visit
Air Quality and Windows
Regulation code 46U · Correct by October 10, 2023 · Correction status: Completed, October 9, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure screens in window is not torn. Replace screen in the three-year-old room.
Indoor Space
Regulation code 49U · Correct by October 10, 2023 · Correction status: Completed, October 9, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure walls are in good repair. - Patch and paint walls in one-year-old room, preschool room, and pre-k room. -Fix broken outlets in the pre-k room and school-age room. -Reattach molding in preschool room, school-age room, and preschool room. -Replace vent in preschool room. -Remove air freshener in school-age room.
Kitchen and Food Preparation
Regulation code 50U · Correct by October 10, 2023 · Correction status: Completed, October 9, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure food is not stored on the floor. Move boxes off the floor. -Ensure all refrigerators have thermometers- Corrected at visit
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by October 10, 2023 · Correction status: Completed, October 9, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all nap mats are not torn. Remove or replace torn mats in one-year-old room, two-year-old room, and preschool room.
License Renewal
Regulation code 8U · Correct by September 8, 2023 · Correction status: Completed, September 8, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure application is completed and submitted 60 days before license expiration date.
September 13, 2022 · Unannounced Full Compliance Review · 8 violations
Staff Qualifications
Regulation code 24U · Correct by September 19, 2022 · Correction status: Completed, October 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff qualification documentation is sent to DEEDS for one staff member. She has been employed for over a year and has not been qualified. Staff #2 is a school-age site assistant but is supervising the toddler classroom. She must be EC qualified to work with this age group on a routine basis. Move her to other classroom or have her obtain EC qualifications and forward to OCCL.
Personnel Files
Regulation code 30U · Correct by October 4, 2022 · Correction status: Completed, October 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Obtain complete staff files. Obtain administration of medication for one staff member. Obtain CPR and First Aid certification, administration of medication, and adult health appraisal with TB assessment for one staff member.
Staff Attendance
Regulation code 36U · Correct by September 13, 2022 · Correction status: Completed, October 12, 2022 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Child Files
Regulation code 40U · Correct by October 4, 2022 · Correction status: Completed, October 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Obtain complete child files. Obtain current health appraisals for two children. Obtain current immunization records for one child. Obtain lead screenings for five children. Obtain updated and complete MAR form for one child.
Indoor Space
Regulation code 49U · Correct by September 19, 2022 · Correction status: Completed, October 7, 2022 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
First Aid Kits
Regulation code 65U · Correct by September 15, 2022 · Correction status: Completed, October 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Place liquid soap in travel first aid kit.
Activity Areas
Regulation code 75U · Correct by September 19, 2022 · Correction status: Completed, October 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Mulch up toddler playground. There are areas around playground equipment which may fall out of fall zones that just have dirt. Placing a child friendly ground surface over the dirt would provide more area for children to enjoy without getting excessively dirty. Pick up branches from playground and wet leaves (piles).
Interactions with Toddlers
Regulation code 79U · Correct by September 19, 2022 · Correction status: Completed, October 7, 2022 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
September 12, 2022 · Unannounced Full Compliance Review · 1 violation
License Renewal
Regulation code 8U · Correct by September 12, 2022 · Correction status: Completed, September 12, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure going forward that renewal applications are received 60 days prior to license expiration. Application received 9/12/2022.
Complaint investigations
All 7 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.
Completed April 8, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on March 31, 2026, regarding concerns of failing to use appropriate behavior supports. An investigation was conducted on April 1, 2026. This complaint is substantiated for failing to use appropriate behavior supports based on the interview conducted and statements reviewed. Administrator #1 stated after reviewing Staff #1's statement, Staff #1 was not using appropriate behavior support while in the bathroom with Child #1. Statements reviewed from two staff members, and one parent consistently noted Staff #1 did not use appropriate behavior support when Child #1 had a bathroom accident.
Completed March 9, 2026 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on February 27, 2026, regarding concerns of failing to use appropriate behavior supports and failing to provide an injury report to parents. An investigation was conducted on March 3, 2026. There is no evidence to substantiate this complaint for failing to use appropriate behavior supports based on interviews conducted and statements reviewed. Interviews or statements from Administrator #1 and five staff members consistently noted they all denied witnessing any staff not using positive behavioral supports and stated they only use positive behavior management. There is no evidence to substantiate this complaint for failing to notify parents of an injury based on staff interviews conducted. Administrator #1 and three staff members interviewed stated incident/accident reports are completed and families are notified of any incidents or accidents. An incident/accident report was provided for Child #1 within one business day as required.
Completed June 2, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed May 28, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 19, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper discipline and lack of injury reports. An investigation was conducted on May 20, 2025. There is no evidence to substantiate this complaint for concerns of improper discipline based on staff interviews. All staff interviewed stated Child #1 came into the facility with an injury to their index finger that appeared to be a blood blister/pinch, and they also stated no bruising was observed on Child #1 the day they had a rash on their inner thigh. There is no evidence to substantiate this complaint for lack of injury reports as Administrator #1 and Staff #1 indicated no injuries occurred to Child #1 while in care.
Completed November 20, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Older than 3 years (not counted in the summary above)
Completed May 27, 2022 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
A complaint was received on May 10, 2022, regarding possible discrimination and concerns with a heating element in the infant room. An investigation began on May 10, 2022. There is no evidence to substantiate this complaint because the center is currently caring for children with special needs and staff stated they did not state they could not serve a potentially autistic child. Multiple staff stated the baseboard heaters do not get hot to the touch and do not pose a safety concern.
Completed February 11, 2022 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
A complaint was received on January 27, 2022, regarding improper discipline of children and not modeling respectful communication. An investigation was conducted, beginning on February 2, 2022, and ending on February 10, 2022. There is no evidence to substantiate the allegation of inappropriate care of children, as four staff people interviewed denied that Staff #1 yelled at children or treated children in an unprofessional manner. There is no evidence of not modeling respectful communication because Staff #1 denied that she was rude to therapists or grandparent.
Is this your program?
Claiming is free. We'll fix any mistakes we made and send you a badge for your website that links to this listing. Claiming does not change the state's inspection record; to correct it, contact the Office of Child Care Licensing. Claim this program
More programs in New Castle · Delaware child care rules
Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.