Find a program / Delaware / Hartly / HARTLY LEARNING ACADEMY INC
Child care center · Hartly, DE
HARTLY LEARNING ACADEMY INC
A licensed child care center in Hartly, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 21 NORTH ST, Hartly, DE 19953
Phone: (302) 492-1152
Ages served: 6 weeks through 12 years.
Age group: Infant through School-Age
Licensed capacity: 107 children
OCCL license number: 1499152
Current enforcement action (as published): none listed in the state's file
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. 2023: 1 facility injury. No facility deaths reported. 2022: 1 facility injury. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 6 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 18 violations cited on these visits
- 8 complaint investigations completed (Substantiated: 6; No Evidence to Substantiate: 2)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
All 9 visits with violations in the state's file (which starts November 12, 2021), newest first, with 44 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
December 2, 2025 · Unannounced Full Compliance Review · 6 violations
Indoor Space
Regulation code 49U · Correct by December 16, 2025 · Correction status: Completed, December 23, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure walls are cleanable and in good repair. Repair the chipped paint spots in the infant classroom and two-year-old classroom. Repair the wall behind the sink in the women's bathroom. Ensure all garbage is covered. The trash can in the pre-k classroom needs to be cleaned out and covered. Discontinue the use of the wax warmer. A wax warmer was observed on in the infant classroom. This was corrected when the wax warmer was turned off and discussed with staff.
Outdoor Area
Regulation code 53U · Correct by December 16, 2025 · Correction status: Completed, December 23, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Repair the gate in the outdoor play area to ensure it is self-closing and self-latching.
Equipment
Regulation code 57U · Correct by December 16, 2025 · Correction status: Completed, December 8, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Purchase additional manipulatives/math/problem solving materials and science materials for the pre-k classroom and the three-year-old classroom. Purchase additional construction/block materials for the three-year-old classroom.
Diapering and Soiled Clothing
Regulation code 61U · Correct by December 16, 2025 · Correction status: Completed, December 9, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Replace the ripped diaper changing mat in the one-year-old classroom. Ensure a foot-activated diaper pail is used for diapers. The trash can in the infant classroom was not foot-activated.
Lesson Plans
Regulation code 74U · Correct by December 16, 2025 · Correction status: Completed, December 4, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans contain weekly opportunities for special activities for children 24 months and older. The lesson plan in the two-year-old classroom was missing the weekly opportunities.
License Renewal
Regulation code 8U · Correct by December 16, 2025 · Correction status: Completed, January 9, 2026 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the renewal application is submitted at least 60 days prior to the license expiration.
December 19, 2024 · Unannounced · 1 violation
Ratios, Group Size, and Supervision
Regulation code 27U · Correct by December 19, 2024 · Correction status: Completed, December 19, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure infants and toddlers are cared for in rooms separate from older children. A three-year-old child was placed in the two-year-old classroom with six two-year-old children, when the three and four-year-old classroom went outside. The three-year-old child has asthma and his mother requested he not go outside in the cold. This was discussed and corrected when the administrator agreed to use one of the appropriate methods discussed in the future.
December 17, 2024 · Unannounced Full Compliance Review · 1 violation
Ratios, Group Size, and Supervision
Regulation code 27U · Correct by December 17, 2024 · Correction status: Completed, December 17, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure staff-to-child ratios are maintained at all times. The two-year-old classroom was observed with 9 one and two year olds with one staff member. This was corrected when a second staff member entered the classroom.
December 12, 2024 · Unannounced Full Compliance Review · 8 violations
Positive Behavior Management
Regulation code 20U · Correct by December 27, 2024 · Correction status: Completed, December 27, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff use developmentally-appropriate methods of behavior management. A staff member was observed picking a child up by his hands/wrists and his feet left the ground. The staff member was trying to move the child away from another child. This was discussed with the staff member. The staff member must complete the training titled, "Guiding Children's Behavior" on the Individualized Professional Development (iPD) website.
Ratios, Group Size, and Supervision
Regulation code 27U · Correct by December 12, 2024 · Correction status: Completed, December 12, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure staff-to-child ratios are maintained through the assignment of qualified staff members. An aide was observed alone with six, one and two year olds. This was corrected when a qualified staff member entered the classroom.
Personnel Files
Regulation code 30U · Correct by December 27, 2024 · Correction status: Completed, December 18, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. One staff member needs a DEEDS qualifications certificate, four references from adults who are not related to her, and an eligibility letter from the Criminal History Unit. One staff member needs a professional development plan.
Indoor Space
Regulation code 49U · Correct by December 27, 2024 · Correction status: Completed, December 19, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all sinks provide hot and cold water. The sink in the boys bathroom is not supplying hot water. Repair the sink. Ensure garbage is covered. A trash can with dirty pull-ups and trash was observed without a lid in the bathroom between the two-year-old classroom and three-year-old classroom.
Outdoor Area
Regulation code 53U · Correct by December 27, 2024 · Correction status: Completed, January 14, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the gates in the outdoor play area are self-closing and self-latching. The gate will not self-close and the self-closing mechanism is not working properly.
Equipment
Regulation code 57U · Correct by December 27, 2024 · Correction status: Completed, December 19, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Repair the wobbly book shelf in the infant classroom.
Diapering and Soiled Clothing
Regulation code 61U · Correct by December 27, 2024 · Correction status: Completed, December 12, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure the foot-activated diaper pail is used to dispose of diapers. The covered trash in the two-year-old classroom was being used for soiled diapers. This was discussed and corrected when a trash bag was placed in the diaper pail and the staff member agreed to use the diaper pail for diapers. Ensure disposable covers are used for diaper changes. The infant classroom did not have disposable covers. This was corrected when the coveres were supplied.
Lesson Plans
Regulation code 74U · Correct by December 27, 2024 · Correction status: Completed, December 19, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Enusre lesson plans provide weekly opportunities for each special activity for 24 months and older. The lesson plan in the two-year-old classroom did not provide opportunities for science, music, and sensory.
February 15, 2024 · Complaint Visit · 1 violation
Positive Behavior Management
Regulation code 20U · Correct by February 15, 2024 · Correction status: Completed, February 15, 2024 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure positive behavior supports are followed at all times. A staff member was terminated due to improper discipline against infants. This was corrected because the staff member was immediately terminated. Ensure positive behavior supports are followed at all times. Staff #1 was observed on video carrying an infant and then dropping them on the floor from the height of her waist; picking up an infant by one of their arms, carrying them across the room, and dropping them on the floor; and picking an infant up by their arm, and throwing them down causing the infant to hit their head on a crib. This was corrected because Staff #1 was immediately terminated and the administrator reported the incidents to the Child Abuse and Neglect Report Line, law enforcement, and OCCL.
December 5, 2023 · Unannounced Full Compliance Review · 1 violation
Equipment
Regulation code 57U · Correct by December 5, 2023 · Correction status: Completed, December 5, 2023 · How the correction was shown (as published): Facility Visit
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Older than 3 years (not counted in the summary above)
December 6, 2022 · Unannounced Full Compliance Review · 11 violations
Personnel Files
Regulation code 30U · Correct by December 22, 2022 · Correction status: Completed, December 22, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. One staff member needs first aid certification. Four staff member need CPR and first aid certification. Two staff members need a second attempt to obtain their service letters.
Staff Attendance
Regulation code 36U · Correct by December 6, 2022 · Correction status: Completed, December 6, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure staff attendance is documented with the exact hours in each classroom. The staff in the two-year-old classroom was not signed into the classroom. This was corrected when the staff signed herself into the classroom.
Child Files
Regulation code 40U · Correct by December 22, 2022 · Correction status: Completed, December 22, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files are complete. One child needs a health appraisal and immunization record. One infant needs an updated infant feeding schedule. One child needs blood lead screening results. One child needs Parents Right to Know acknowledgement. Seven children need a completed Medication Administration Record (MAR).
Indoor Space
Regulation code 49U · Correct by December 22, 2022 · Correction status: Completed, December 21, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure walls are cleanable and in good repair. The paint in the two-year-old classroom needs to be repaired where it is chipped. Purchase a covered trash can for the front lobby.
Kitchen and Food Preparation
Regulation code 50U · Correct by December 22, 2022 · Correction status: Completed, December 13, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure dishes are washed, rinsed, and sanitized after each use. When asked, the kitchen staff stated she washes and rinses the dishes and allows the dishes to air dry. This was discussed and the staff agreed to comply. Ensure food provided is free from spoilage. This specialist observed several expired food items in the pantry. Ensure prepared and stored food is labeled with the contents and date of preparation or expiration. This specialist observed items without a label or proper date. Ensure hand-washing is done in the separate hand-washing sink in the kitchen. When asked, Staff #1 stated she washes her hands in the three-compartment sink with dish soap. This was discussed and the staff agreed to comply. Ensure dishes are washed, rinsed, and sanitized after each use. When asked, the kitchen staff stated she washes and rinses the dishes and allows the dishes to air-dry. This was discussed and the staff agreed to comply. Ensure food provided is free from spoilage. This specialist observed several expired food items in the pantry. Ensure prepared and stored food is labeled with the contents and date of preparation or expiration. This specialist observed items without a label or proper date.
Outdoor Area
Regulation code 53U · Correct by December 22, 2022 · Correction status: Completed, December 22, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Replenish the mulch with nine inches in all fall zone areas in the outdoor play area.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by December 22, 2022 · Correction status: Completed, December 22, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Replace the ripped nap mats in the one and two-year-old classrooms.
Diapering and Soiled Clothing
Regulation code 61U · Correct by December 22, 2022 · Correction status: Completed, December 22, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the diaper changing table is within five feet of a sink. The diaper changing table in the two-year-old classroom was observed more than five feet from the sink.
Administration of Medication
Regulation code 63U · Correct by December 6, 2022 · Correction status: Completed, December 6, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Store medication securely. Diaper cream was observed in an open bag in a child's cubby in the infant classroom. This was corrected when the diaper cream was moved.
First Aid Kits
Regulation code 65U · Correct by December 22, 2022 · Correction status: Completed, December 9, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Purchase tweezers for the first aid kit.
Emergency Planning
Regulation code 66U · Correct by December 22, 2022 · Correction status: Completed, December 21, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure evacuation drills and fire prevention checks are completed monthly. Purchase shelter in place supplies.
June 21, 2022 · Unannounced Full Compliance Review · 10 violations
Ratios, Group Size, and Supervision
Regulation code 27U · Correct by June 21, 2022 · Correction status: Completed, June 21, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure staff-to-child ratios are maintained through an eligible staff member at all times. One staff member was observed alone with two infants. The staff member did not have eligibility determination. This was corrected when a qualified staff member entered the infant classroom
General Qualifications
Regulation code 28U · Correct by June 21, 2022 · Correction status: Completed, June 21, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure staff are fingerprinted before the start of employment and are supervised at all times until eligibility is determined. A staff member who does not have a receipt of verification or eligibility determination on file was observed alone with two infants. This was corrected when an eligible staff member entered the infant classroom
Personnel Files
Regulation code 30U · Correct by July 8, 2022 · Correction status: Completed, August 11, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Seven staff members need an eligibility determination letter on file. One staff member needs administration of medication training and/or certification. Two staff members need annual review of safe sleep, annual review of abuse and neglect, orientation, job description, two references, employee declaration, drug/alcohol statement, adult abuse registry check, adult health appraisal with TB results, release of employment history, and corresponding service letters.
Child Files
Regulation code 40U · Correct by July 8, 2022 · Correction status: Completed, July 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files are complete. One child needs blood lead screening results.
Children's Attendance
Regulation code 43U · Correct by June 21, 2022 · Correction status: Completed, June 21, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure children's attendance records the exact arrival and departure times. Four children were signed into the infant classroom; however, only two were present. This was corrected when two children were signed out.
Indoor Space
Regulation code 49U · Correct by June 21, 2022 · Correction status: Completed, June 21, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Discontinue the use of air fresheners. An air wick plug-in was observed plugged-in the outlet in the girls bathroom. This was corrected when the plug-in was removed.
Kitchen and Food Preparation
Regulation code 50U · Correct by June 21, 2022 · Correction status: Completed, June 21, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure prepared and stored food is labeled with contents and date of preparation or expiration. This was discussed and staff agreed to comply.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by July 8, 2022 · Correction status: Completed, July 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Purchase non-absorbent rest equipment. There were several ripped nap mats in the one and two-year-old classrooms. Ensure rest equipment is stored not touching. The nap mats in the two-year-old classroom were observed stacked. This was discussed and staff agreed to clean and sanitize the mats daily. Ensure crib mattresses are placed on the lowest setting.
Diapering and Soiled Clothing
Regulation code 61U · Correct by July 8, 2022 · Correction status: Completed, July 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Purchase a non-porous surface for the diaper-changing area in the one-year-old classroom. The diaper changing mat was observed ripped.
Infant and Toddler Care
Regulation code 77U · Correct by June 21, 2022 · Correction status: Completed, June 21, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Discontinue the use of the pressure gate in the infant classroom doorway. This was corrected when the gate was removed.
April 11, 2022 · Unannounced · 5 violations
General Qualifications
Regulation code 28U · Correct by April 22, 2022 · Correction status: Completed, May 3, 2022 · How the correction was shown (as published): Document
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Personnel Files
Regulation code 30U · Correct by April 22, 2022 · Correction status: Completed, July 7, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Four staff members need CPR and first aid certifications. Three staff members need administration of medication certification. Two staff members need annual review of abuse and neglect. Two staff members need a job description. Two staff members need two references. One staff member needs employee declaration, drug/alcohol statement, adult abuse registry check, adult health appraisal with TB results, and release of employment history. Two staff members needs a service letter.
Staff Attendance
Regulation code 36U · Correct by April 11, 2022 · Correction status: Completed, April 11, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure staff attendance is documented at the point of service. No staff were signed into the one-year-old classroom. Two staff were signed into the the two-year-old classroom, but only one staff was present. This was discussed with staff and corrected during the visit.
Child Files
Regulation code 40U · Correct by April 22, 2022 · Correction status: Completed, May 2, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files are complete. One child needs the date of enrollment, hours, and days she attends care.
Children's Attendance
Regulation code 43U · Correct by April 11, 2022 · Correction status: Completed, April 11, 2022 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure child attendance is documented at the point of service. Eight children were signed in the one-year-old classroom; however, 12 children were present. This was discussed with the staff and corrected during the visit.
Complaint investigations
All 16 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published. In the state's summaries, "IA" is the state's Institutional Abuse Unit.
Completed January 22, 2026 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On January 5, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding not maintaining required temperatures, not notifying OCCL of an equipment failure, and air quality. An investigation was conducted on January 6, 2026. The complaint is substantiated for not maintaining required temperatures, not notifying OCCL of an equipment failure, and unacceptable air quality because staff admitted the building's propane was out and the building was not maintaining required temperatures, classroom temperatures ranged between 61 degrees F and 62 degrees F, OCCL was not notified of the equipment failure, and a strong gas-like odor was present. A concern noted was OCCL was not notified of the hiring of Administrator #2, after the resignation of Administrator #1.
Completed November 25, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On November 1, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding enrollment, child attendance, not providing truthful information, using an unapproved outdoor area, using wading pools, not following meal pattern requirements, ratios, group sizes, mixing age groups, and not having extra clothes in case of an accident. An investigation was conducted on November 12, 2025. The complaint is substantiated for using wading pools because Administrator #1 admitted the school-age children used portable wading pools for a variety of water play activities. There is no evidence to substantiate the complaint for enrollment, child attendance, not providing truthful information, using an unapproved outdoor area, not following meal pattern requirements, ratios, group sizes, mixing of age groups, and not having extra clothes in case of an accident because staff denied the allegations. Additionally, child file documentation was provided for Child #1; reviewed attendance records showed appropriate staff-to-child ratios, group sizes, and mixing of age groups, menus with appropriate serving sizes were observed; and a stock of extra clothes and shoes was observed.
Completed February 18, 2025 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed July 30, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On June 26, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding children being improperly restrained in vehicles while being transported by center staff to field trips for their summer camp. An investigation was conducted on July 2, 2024, and July 16, 2024. This complaint is substantiated because Administrator #1 stated children ages four through seven use a booster seat, without checking their height or weight, and eight-year-old children were not using any type of restraint aside from the vehicle's seatbelts.
Completed February 28, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on December 7, 2023, regarding improper staff-to-child ratio, not having someone trained in the day-to-day operations, and transportation requirements. An investigation was conducted on February 15, 2024. This complaint is substantiated for improper staff-to-child ratio because, according to attendance records, on November 29, 2023, Staff #2, an aide who was not yet determined eligible, and Staff #3, an aide under 18 years old, were alone in the two-year-old classroom with up to nine children from 8:04 am until 8:30 am. There is no evidence to substantiate this complaint for transportation procedures or not having a staff member trained in the day-to-day operations because the administrator stated children are transported in the center van, not personal vehicles, and the center has multiple staff trained in the day-to-day operations. A concern noted was Staff #2 was present in the center before her eligibility results were received.
Completed February 19, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed February 14, 2024 · Result: Substantiated
Type (as published): IA Investigation
The state's file has no summary for this investigation.
Completed December 13, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on December 1, 2023, regarding a child being present who is not enrolled. An investigation was conducted on December 5, 2023. There is no evidence to substantiate this complaint because all infants had complete child files and were enrolled.
Older than 3 years (not counted in the summary above)
Completed August 7, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed February 15, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on October 31, 2022, regarding improper discipline and accident/injury procedures. An investigation was conducted on February 9, 2023, after receiving clearance from law enforcement. This complaint is substantiated for accident/injury procedures because several staff interviewed stated Child #1's parent or guardian was not called immediately when he received an injury to his head. There is no evidence to substantiate the allegation of improper discipline because interviewed staff denied the allegation.
Completed December 13, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on December 5, 2022, regarding hand-washing procedures and kitchen and food preparation. An investigation was conducted on December 6, 2022. This complaint is substantiated because Staff #1 stated she washes her hands in the three-compartment sink; Staff #1 stated she does not sanitize the dishes after cleaning them; prepared food was observed without proper labels and expiration dates; and expired food was observed in the pantry.
Completed August 9, 2022 · Result: Unsubstantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed June 9, 2022 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
OCCL received a complaint on May 18, 2022, regarding improper staff-to-child ratios, lack of supervision, providing other duties such as cooking while providing care to the children, not following the meal pattern requirements, and possibly not having security procedures in place. There is no evidence to substantiate for staff-to-child ratios, lack of supervision, providing other duties while providing care to the children, not following the meal pattern requirements, and not having a security procedure in place because staff denied the allegations and reviewed attendance records showed staff-to-child ratios were being followed.
Completed May 12, 2022 · Result: Unsubstantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
OCCL received a complaint on April 28, 2022, regarding possibly not providing a handbook at the time of enrollment, not following the open-door policy as stated in the handbook, possibly not following their outside referral procedure as stated in the handbook, and improper staff-to-child ratios. An investigation was conducted on May 3, 2022. The complaint is unsubstantiated because documentation was provided to show a new handbook was sent to parents, the centers outside referral procedure was followed, and attendance records showed staff-to-child ratios were being followed. Staff denied not following the open-door policy and improper staff-to-child ratios. Additionally, the open-door policy and staff-to-child ratios were observed being followed at the visit.
Completed April 20, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
OCCL received a complaint on April 11, 2022, regarding improper staff-to-child ratios, failing to follow security procedures, and not providing soap and paper towels. An investigation was conducted on April 18, 2022. The complaint is substantiated for improper staff-to-child ratios because attendance records showed the two-year-old classroom was over ratio on two separate days. There is no evidence to substantiate for failure to follow security procedures and not providing soap and paper towels because a security procedure, soap, and paper towels were observed. An additional concern noted was staff and child attendance not being documented at the point of service.
Completed April 20, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
OCCL received a complaint on April 11, 2022, regarding improper staff-to-child ratios and failure to have security procedures. An investigation begun on April 11, 2022. The complaint is substantiated for improper staff-to-child ratios and security procedures because attendance records showed the two-year-old classroom was over ratio and the front door and door to the classrooms were observed unlocked without anyone monitoring the doors.
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Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.