Find a program / Delaware / Dover / SHELL'S EARLY LEARNING CENTER - DOVER
Child care center · Dover, DE
SHELL'S EARLY LEARNING CENTER - DOVER
A licensed child care center in Dover, Delaware, with its state inspection and complaint history from the Delaware Office of Child Care Licensing (OCCL).
Program details
Program type: Licensed child care center
Address: 868 S STATE ST, Dover, DE 19901
Phone: (302) 883-3652
Ages served: 8 weeks through 12 years.
Age group: Infant through School-Age
Licensed capacity: 84 children
OCCL license number: 1094617
Current enforcement action (as published): none listed in the state's file
Injuries reported to the state (as published): the state's file lists injuries in the last 5 years that needed medical or dental treatment. 2024: 1 facility injury. No facility deaths reported.
View the official record on Delaware's child care search (search for the program's name).
Inspection history
Last 3 years (November 12, 2023 to November 12, 2026, when the state's files were last updated)
- 4 visits where violations were cited (the state's file doesn't list visits where nothing was cited)
- 29 violations cited on these visits
- 8 complaint investigations completed (Substantiated: 5; No Evidence to Substantiate: 2; No Evidence to Substantiate with Concern: 1)
A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.
Visits with violations
All 7 visits with violations in the state's file (which starts November 12, 2021), newest first, with 52 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.
May 28, 2026 · Unannounced · 1 violation
Notification to OCCL
Regulation code 14U · Correct by May 28, 2026 · Correction status: Completed, May 28, 2026 · How the correction was shown (as published): Telephone
Licensing specialist's notes (as published)
Ensure OCCL is notified within one business day in the event of an equipment breakdown that threatens the health and safety of children in care, including a loss of power. According to Owner #1, the building experienced a partial power outage that was caused by water intrusion affecting the facility's exterior wiring. OCCL was not notified of the loss of power. This was discussed and corrected when staff agreed to comply in the future.
September 5, 2025 · Unannounced · 1 violation
Governing Body
Regulation code 15U · Correct by September 5, 2025 · Correction status: Completed, August 6, 2025 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure the licensee, governing body, and employees follow all applicable federal, State, and local laws and regulations. During a complaint investigation on August 6, 2025, Executive Director #1 confirmed to OCCL that Owner #1 was currently in prison for tax issues related to the child care centers. This was discussed and corrected when Executive Director #1 agreed to comply in the future.
September 2, 2025 · Unannounced Full Compliance Review · 15 violations
Positive Behavior Management
Regulation code 20U · Correct by September 16, 2025 · Correction status: Completed, November 14, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Post the positive behavior management statement/policy.
General Qualifications
Regulation code 28U · Correct by September 2, 2025 · Correction status: Completed, September 2, 2025 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure staff are fingerprinted and an eligibility determination or provisional eligibility is on file. A staff member was observed working in the one-year-old classroom with a qualified staff member. The staff member does not have eligibility or provisional eligibility on file. This was corrected when the staff member was removed from the facility.
Personnel Files
Regulation code 30U · Correct by September 16, 2025 · Correction status: Completed, September 24, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Two staff members need professional development plans. Two staff members need CPR certification. Three staff members need first aid certification. One staff member needs to complete OCCL's Health and Safety Training for Child Care Professionals. Two staff members need two references. One staff member needs three references. One staff member needs an eligibility letter. One staff member needs adult abuse registry check. Three staff members need an adult health appraisal with TB results. One staff member needs a complete release of employment history and corresponding service letters.
Child Files
Regulation code 40U · Correct by September 16, 2025 · Correction status: Completed, November 14, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files are complete. One child needs a health appraisal and immunization record. Four children need blood lead screening results. Two children need infant feeding schedules.
Hazardous Materials
Regulation code 45U · Correct by September 9, 2025 · Correction status: Completed, September 16, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure hazardous materials are stored inaccessible and cleaners are locked up. Multiple cleaners were observed in an unlocked cabinet in the one-year-old classroom. Remove the cleaners or lock the cabinet.
Indoor Space
Regulation code 49U · Correct by September 9, 2025 · Correction status: Completed, September 9, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all areas are clean and in safe condition. The non-slip mat on one of the steps leading to the Pre-k classroom is lifted causing a tripping hazard. Clean the sink located in the three-year-old classroom. Ensure walls are cleanable and in good repair. The baseboard in the bathroom located by the kitchen needs repaired/covered.
Kitchen and Food Preparation
Regulation code 50U · Correct by September 16, 2025 · Correction status: Completed, November 14, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Purchase a thermometer for the freezer in the infant classroom to ensure the temperature is at 0 degrees F or colder.
Toilet Facilities
Regulation code 51U · Correct by September 9, 2025 · Correction status: Completed, September 9, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure liquid soap is accessible for hand washing. Several bars of soap and a bottle of liquid soap were observed in the bathroom located in the three-year-old classroom. Ensure bathrooms are located in the two-year-old classroom needs to be cleaned. Mold was observed in the toilet bowl and around the base of the toilet was dirty.
Outdoor Area
Regulation code 53U · Correct by September 16, 2025 · Correction status: Completed, November 14, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all gates in the outdoor play area are self-closing and self-latching. The gate closest to the parking lot is no longer self-latching.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by September 16, 2025 · Correction status: Completed, September 9, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure nap equipment is non-absorbent. Several nap mats in the Pre-K classroom and two-year-old classroom were ripped causing them to no longer be non-absorbent. Ensure rest equipment is labeled. The nap mats in the two-year-old classroom were not labeled.
Equipment
Regulation code 57U · Correct by September 9, 2025 · Correction status: Completed, September 16, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure equipment is sturdy and hazard free. Remove the broken metal chair and the broken plastic chair from the school-age classroom.
Sanitation
Regulation code 58U · Correct by September 9, 2025 · Correction status: Completed, September 16, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure soap/water and sanitizer/disinfectant is available and used on items/equipment as required. The Pre-K classroom did not have soap/water and sanitizer/disinfectant available.
First Aid Kits
Regulation code 65U · Correct by September 16, 2025 · Correction status: Completed, November 18, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the first aid kit is complete. Purchase a first aid guide, gauze pads, thermometer, and tweezers.
Lesson Plans
Regulation code 74U · Correct by September 16, 2025 · Correction status: Completed, September 9, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans contain daily opportunities for physical, social-emotional, language/literacy, and cognitive development and weekly opportunities for each special activity. The lesson plan needs to be posted or available for review. A lesson plan was not available for the one-year-old classroom and two-year-old classroom.
License Renewal
Regulation code 8U · Correct by September 16, 2025 · Correction status: Completed, September 9, 2025 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the renewal application is submitted at least 60 days prior to the license expiration.
September 26, 2024 · Unannounced Full Compliance Review · 12 violations
Insurance Coverage
Regulation code 16U · Correct by October 10, 2024 · Correction status: Completed, October 10, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Submit the general liability insurance to OCCL.
Staff Qualifications
Regulation code 24U · Correct by October 10, 2024 · Correction status: Completed, October 10, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the EC Administrator (ECA) has the infant/toddler specialization training listed on the ECA certificate.
Personnel Files
Regulation code 30U · Correct by October 10, 2024 · Correction status: Completed, November 15, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. One staff member needs CPR and first aid certification, OCCL's Health & Safety training, an adult abuse registry check, an adult health appraisal with TB results, completed release of employment history, and service letters or two documented attempts. Two staff members need a professional development plan, annual review of abuse and neglect, and annual review of safe sleep. One staff member needs OCCL's Health and Safety training, an eligibility letter, adult abuse registry check, and service letters or two documented attempts. One staff member needs CPR & first aid certification, a professional development plan, adult abuse registry check, an adult health appraisal with TB results, completed release of employment history, and service letters. One staff member needs annual review of safe sleep, an application, resume, or personal data sheet, employee declaration, drug/alcohol statement, an eligibility letter, an adult abuse registry check, and an adult health appraisal with TB results.
Staff Attendance
Regulation code 36U · Correct by September 26, 2024 · Correction status: Completed, September 26, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff attendance is documented to include exact hours worked in each classroom or area. A staff member did not sign out of the three-year-old classroom when she left. This was corrected when the staff member was signed out.
Child Files
Regulation code 40U · Correct by October 10, 2024 · Correction status: Completed, November 15, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files are complete. One child needs a child information card. Two children need health appraisals. Two children need blood lead screening results. One child needs transportation permission. Two children need infant feeding schedules.
Indoor Space
Regulation code 49U · Correct by October 10, 2024 · Correction status: Completed, October 10, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure counter surfaces are cleanable and in good repair. Repair the side strip of the counter in the bathroom located next to the two-year-old classroom.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by October 10, 2024 · Correction status: Completed, November 20, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure rest equipment is non-absorbent. Several nap mats in each classroom are ripped with exposed foam and need to be replaced.
Sanitation
Regulation code 58U · Correct by October 10, 2024 · Correction status: Completed, October 10, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure soap and water and disinfectant are available to clean and sanitize items/equipment as required. the Pre-K and two-three-year-old classrooms need soap and water bottles.
Diapering and Soiled Clothing
Regulation code 61U · Correct by October 10, 2024 · Correction status: Completed, November 15, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the surface used for diaper changing is non-porous. The diaper-changing mat in the two/three-year-old classroom is ripped and needs to be replaced.
First Aid Kits
Regulation code 65U · Correct by October 10, 2024 · Correction status: Completed, October 10, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Purchase an instant cold pack and roll gauze for the first aid kit.
Emergency Planning
Regulation code 66U · Correct by October 10, 2024 · Correction status: Completed, October 10, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Purchase an emergency water supply.
License Renewal
Regulation code 8U · Correct by September 12, 2024 · Correction status: Completed, September 12, 2024 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the renewal application is submitted at least 60 days prior to the license expiration. This was corrected when the application was received on 9/12/2024.
Older than 3 years (not counted in the summary above)
September 26, 2023 · Unannounced Full Compliance Review · 9 violations
Personnel Files
Regulation code 30U · Correct by October 10, 2023 · Correction status: Completed, November 27, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Four staff need training hours. Four staff need 2 hours of health and safety training. Five staff need professional development plans. Five staff need OCCL's health and safety training. Two staff need CPR and First Aid. One staff needs eligibility letter from CHU. Four staff need health appraisals with TB screening results. Two staff need service letters with two documented attempts.
Child Files
Regulation code 40U · Correct by October 10, 2023 · Correction status: Completed, November 27, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure child files are complete. Child #1, #4, #5 need blood lead screening results. Child #4 and Child #5 need a development plan. Child #6 needs a health appraisal.
Indoor Space
Regulation code 49U · Correct by October 10, 2023 · Correction status: Completed, November 27, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all sinks supply hot and cold water. The sink in the 4/5 year old classroom's girls bathroom, the 3 year old classroom's bathroom and the sink in the 2 year old classroom did not supply hot water.
Outdoor Area
Regulation code 53U · Correct by October 10, 2023 · Correction status: Completed, November 27, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Repair the gates in the outdoor play area to ensure they self close. Move the climbing equipment when children's feet leave the ground to the fall zone area.
Sleeping Accommodations and Safe Sleep Environments
Regulation code 56U · Correct by October 10, 2023 · Correction status: Completed, September 27, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure nap equipment is non-absorbent. Several nap mats are ripped throughout the building.
Diapering and Soiled Clothing
Regulation code 61U · Correct by October 10, 2023 · Correction status: Completed, September 26, 2023 · How the correction was shown (as published): Facility Visit
The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).
Lesson Plans
Regulation code 74U · Correct by October 10, 2023 · Correction status: Completed, November 27, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans contain weekly opportunities for each special activity. The three-year-old and four-year-old classrooms need a food or healthy habit added to their lesson plans.
Activity Schedule
Regulation code 76U · Correct by October 10, 2023 · Correction status: Completed, November 27, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Post a daily schedule in the two-year-old classroom.
License Renewal
Regulation code 8U · Correct by September 26, 2023 · Correction status: Completed, September 26, 2023 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure the renewal application is submitted at least 60 days prior to the license expiration. This was corrected when the application was submitted at the visit.
September 1, 2022 · Unannounced Full Compliance Review · 8 violations
Personnel Files
Regulation code 30U · Correct by October 7, 2022 · Correction status: Completed, December 2, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all staff files are completed. Staff # 1 needs an updated review of abuse and neglect. Staff #2 needs an orientation, job description, 2 references, and an adult abuse registry check. Staff #3 needs 2 references. Staff #4 needs orientation, job description, 2 references, declaration, drug and alcohol statement, adult abuse registry check, review of child abuse and neglect, and review of sleep safe. Staff #5 needs orientation. Staff #6 needs a professional development plan with goals. Staff 7 needs a job description, adult abuse registry check, and health appraisal with TB.
Child Files
Regulation code 40U · Correct by October 7, 2022 · Correction status: Completed, October 19, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure children's files are completed. Child #1 and Child # 10 need lead screening results.
Indoor Space
Regulation code 49U · Correct by October 7, 2022 · Correction status: Completed, November 30, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure all trash cans are working properly. Replace the trash can in the pre-k room and remove the broken trash can in the two-year-old room.
Kitchen and Food Preparation
Regulation code 50U · Correct by October 7, 2022 · Correction status: Completed, November 30, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure thermometers are in refrigerators and freeze. Place thermometers in the infant refrigerator and freezer. Replace the thermometer in the kitchen refrigerator.
Diapering and Soiled Clothing
Regulation code 61U · Correct by October 7, 2022 · Correction status: Completed, November 30, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure diaper changing mats are free from tears. Replace diaper changing mat in the back two-year room and one-year-old classroom.
Emergency Planning
Regulation code 66U · Correct by October 7, 2022 · Correction status: Completed, November 30, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure there is water for a shelter in place.
Lesson Plans
Regulation code 74U · Correct by October 7, 2022 · Correction status: Completed, October 19, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure lesson plans are hanging up in each classroom. Send over a week of lesson plans. Classrooms with outdated lesson plans were the one-year-old room, two-year-old room, and pre-k room.
License Renewal
Regulation code 8U · Correct by October 7, 2022 · Correction status: Completed, October 19, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure application is submitted 60 days before license expiration.
December 3, 2021 · Unannounced Full Compliance Review · 6 violations
Personnel Files
Regulation code 30U · Correct by December 17, 2021 · Correction status: Completed, February 22, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Ensure staff files are complete. Staff #1 needs administration of medication and six additional hours of annual training. Staff #2 needs four references.
Hazardous Materials
Regulation code 45U · Correct by December 3, 2021 · Correction status: Completed, December 3, 2021 · How the correction was shown (as published): Facility Visit
Licensing specialist's notes (as published)
Ensure radon testing is conducted within six months of renovations. This was corrected when radon testing was submitted to OCCL.
Indoor Space
Regulation code 49U · Correct by December 17, 2021 · Correction status: Completed, January 26, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Repair the cubby with exposed wood to prevent injury in the two-year-old classroom. Replace the rusty mini-refrigerator in the infant classroom.
Toilet Facilities
Regulation code 51U · Correct by December 17, 2021 · Correction status: Completed, January 26, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Repair the ventilation in the two-year-old classroom bathroom.
Outdoor Area
Regulation code 53U · Correct by December 17, 2021 · Correction status: Completed, January 26, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Repair the gate facing the front of the facility to ensure it is self-closing. Repair the chipping paint on the side of the building.
Emergency Planning
Regulation code 66U · Correct by December 17, 2021 · Correction status: Completed, January 26, 2022 · How the correction was shown (as published): Document
Licensing specialist's notes (as published)
Purchase additional water to allow shelter in place for 24 hours.
Complaint investigations
All 15 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.
Completed September 30, 2025 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On September 5, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding diapering procedures, administration of medication, not following the center's health exclusion policy in the parent handbook, and not following their complaint policy in the parent handbook and/or providing owner contact information. An investigation was conducted on September 11, 2025. The complaint is substantiated for improper diapering procedures and administration of medication because according to Administrator #1, Staff #1 was not thoroughly cleaning children during diaper changes, and a Medication Administration Record (MAR) was not available for diaper cream for one child. There is no evidence to substantiate for not following the center's health exclusion policy in the handbook and not following their complaint policy in the handbook and/or providing owner contact information because staff denied the allegations and the policies were followed.
Completed September 4, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed July 30, 2024 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed July 30, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On June 18, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision. An investigation was conducted on June 18, 2024. This complaint is substantiated because according to video footage on June 18, 2024, at 9:44 am, Child #1 ran from across playground, stopped by the gate, leaned into the gate, realized it opened, and ran out. The gate closed behind him. Staff #1 immediately got up and ran to the gate. Staff #1 looked out, turned around, got the other children inside of the fence, slammed the gate, and ran after Child #1. Staff #1 reentered the gate holding Child #1 at 9:45 am. A concern noted was the gate did not self-latch when opened about six inches but did close if it was opened more than six inches.
Completed July 9, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed June 25, 2024 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 23, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio. An investigation began on May 29, 2024, and concluded on June 14, 2024. This complaint is substantiated because according to attendance records on May 23, 2024, from 8:09 am 8:15 am, a classroom containing one and two-year-olds was over ratio with up to 13 children with only one staff person. A second staff person did not sign in to the classroom until 8:35 am. An additional concern noted, was the diaper-changing mat in the one-year-old classroom was dirty and ripped.
Completed May 30, 2024 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
On May 6, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision and accident/injury reports. An investigation was conducted on May 9, 2024. There is no evidence to substantiate this complaint because all staff interviewed stated they were unaware of any injuries occurring to Child #1 on May 1, 2024, and the licensing specialist did not observe anything in the classroom that would cause a burn.
Completed November 15, 2023 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing received a complaint on October 5, 2023, regarding not following accident/injury procedures. An investigation was conducted on October 16, 2023. This complaint is substantiated for not following accident/injury procedures because the facility did not document notifying the parent of the injury to the head that occurred on October 4, 2023. Staff #3 stated she applied ice to the forehead but did not notify the parent that Child #1 got hit on the forehead.
Older than 3 years (not counted in the summary above)
Completed August 10, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on July 28, 2023, regarding staff communication, not keeping the center clean, and meals and snacks. An investigation was conducted on August 3, 2023. There is no evidence to substantiate the complaint because interviewed staff denied the allegations, this specialist observed clean classrooms, and two classrooms had cleaned and sanitized toys on the tables.
Completed April 3, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on March 21, 2023, regarding positive behavior supports, diapering procedures, and accident/injury procedures. An investigation was conducted on March 28, 2023. There is no evidence to substantiate the complaint because interviewed staff denied the allegations and this specialist observed an infant with a soiled diaper and clothing being changed appropriately.
Completed March 7, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on February 22, 2023, regarding improper discipline and lack of supervision. An investigation was conducted on February 28, 2023. There is no evidence to substantiate the complaint because interviewed staff denied the allegations and this specialist did not observe an object in the infant classroom that could have caused the mark on Child #1. In addition, the owner stated Parent #1 later informed her she found out Child #1 was burned by a heater at Child #1's grandmother's house.
Completed March 2, 2023 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary (as published)
The Office of Child Care Licensing (OCCL) received a complaint on February 14, 2023, regarding handwashing procedures, parents not being notified when their children are exposed to a contagious disease, staff using cell phones while caring for children, and not following proper meal components. An investigation was conducted on February 21, 2023. There is no evidence to substantiate the complaint because this specialist observed proper handwashing procedures, a notice was posted for impetigo, and interviewed staff denied all of the allegations.
Completed August 10, 2022 · Result: Substantiated
Type (as published): OCCL Standards Complaint
The state's summary (as published)
OCCL received a complaint on August 3, 2022, regarding the center not following accident and injury procedures. An investigation began on August 5, 2022, and concluded on August 8, 2022. This complaint is substantiated because a copy of the accident/injury report was not available at the time it was requested and once the report was submitted, it shows the report was signed by the parent on August 8, 2022. In addition, the report did not have a description of the injury and it did not reflect first aid was administered to Child #1 like Staff #1 stated.
Completed June 22, 2022 · Result: No Evidence to Substantiate
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
Completed May 23, 2022 · Result: No Evidence to Substantiate with Concern
Type (as published): OCCL Standards Complaint
The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).
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Sources
- Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
- Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
- Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.
All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.