BRIGHTPATH SONGSMITH BEAR

Inspection history

A violation means a licensing specialist found that a Delaware licensing rule wasn't met. The state gives the program a date to correct each one and records when it was corrected. Complaint results use the state's own terms, as published. Read the official record for details.

Visits with violations

All 10 visits with violations in the state's file (which starts November 12, 2021), newest first, with 31 violations in all. The state's file lists only visits where a rule was cited, so visits where nothing was cited are not shown. Each violation shows the state's short title for the rule, its regulation code, the date the state set for the fix and the correction status as published.

1. October 13, 2026 · Unannounced · 1 violation

   • Positive Behavior Management

     Regulation code 20U · Correct by October 31, 2026 · Correction status: Completed, October 27, 2026 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     A licensee shall have and follow an easy to understand written children's behavior support system.Staff #1 used improper guidance with a child. Staff #1 forced Child #1 to their cot by grabbing under Child #1's arm and pushing them down onto a cot.

2. May 7, 2026 · Unannounced Full Compliance Review · 6 violations

   • Staff Qualifications

     Regulation code 24U · Correct by June 8, 2026 · Correction status: Completed, June 26, 2026 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure Administrator has specialized training in Infant/Toddler and School age. Staff #13 needs15 hours of School Age training, apply, and receive School age Specialized Training.

   • Personnel Files

     Regulation code 30U · Correct by June 8, 2026 · Correction status: Completed, June 10, 2026 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure staff files are complete. PD Plan signed and filled out- Staff #1, 2, 4, 5, 6, 9, 10, 11, 12, 13, and 14. Annual review and signed safe sleep -Staff #1, 5, 6, 12, and 13. Annual review and signed Abuse and Neglect- Staff #1, 3, 5, 6, 7, and 12. Orientation- Staff #2, 7, 9, 11, 13 and 15. 7-hour OCCL health and safety training -Staff #2, 7, 8, 11, 13, and 15. Application, resume or data sheet -Staff #2 and #13. Job Description- Staff #2, 8, 9, 11, and 13. References and service letter Staff #2, 7, 9, 11, 13, and 15 need 4 reference with proof of 2 attempts for service letter or 2 references with a completed service letter, Declaration and Drug and alcohol statement Staff #8, 13, and 15. Adult abuse- Staff #2, 7, 8, 9, 11, 13 and 15. Adult health appraisal with TB- Staff # #2, 7, 8, 9, 11, 13 and 15. Release of employment- Staff #7, 13 and 15. CPR first aid Staff #2, 5, 9 and 12. Medication training Staff #2, 5, 7 and 13.

   • Child Files

     Regulation code 40U · Correct by June 8, 2026 · Correction status: Completed, June 12, 2026 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure child files are complete. Updated Health Appraisal Child #4, 9, 11, 12, 13 and 14. Immunizations Child #9, 13, 14. Development Plans- Child 2 16.

   • Equipment

     Regulation code 57U · Correct by May 8, 2026 · Correction status: Completed, June 8, 2026 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure classrooms has sufficient of material and equipment to support literacy, language, and social-emotional development. Toddler 1 classroom needs more equipment to include books and dramatic play. Send picture to OCCL by June 8, 2026

   • First Aid Kits

     Regulation code 65U · Correct by June 8, 2026 · Correction status: Completed, June 8, 2026 · How the correction was shown (as published): Document

     The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).

   • Feeding of Infants

     Regulation code 72U · Correct by June 8, 2026 · Correction status: Completed, June 12, 2026 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure Infant feeding statements are updated and signed by parent monthly. Send infant feeding statements do all infants enrolled. Send documentation to OCCL by June 8, 2026.

3. April 28, 2026 · Unannounced · 1 violation

   • Ratios, Group Size, and Supervision

     Regulation code 27U · Correct by May 28, 2026 · Correction status: Completed, May 11, 2026 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure children are supervised at all times. On April 27, 2026 a child was left unsupervised. During transition a child was left in the classroom unsupervised.

4. May 9, 2025 · Unannounced Full Compliance Review · 4 violations

   • Staff Qualifications

     Regulation code 24U · Correct by June 9, 2025 · Correction status: Completed, June 2, 2025 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure the Administrator has specialization in school-age when serving school-aged children. Send documentation to OCCL with a school-age specialization credential by June 9, 2025.

   • Personnel Files

     Regulation code 30U · Correct by June 9, 2025 · Correction status: Completed, June 4, 2025 · How the correction was shown (as published): Document

     The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).

   • Child Files

     Regulation code 40U · Correct by June 9, 2025 · Correction status: Completed, May 12, 2025 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure child files are complete. Child #10 and #12 need blood lead screening results Child #17 & #18 need the Parents' Right to Know signed. Send documentation to OCCL by June 9, 2025.

   • Hazardous Materials

     Regulation code 45U · Correct by June 9, 2025 · Correction status: Completed, June 11, 2025 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure radon testing is completed every five years. Send the updated report to OCCL by June 9, 2025.

5. October 16, 2024 · Attempted Unannounced · 1 violation

   • Positive Behavior Management

     Regulation code 20U · Correct by October 16, 2024 · Correction status: Completed, October 16, 2024 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Roughly handling a child or physical punishment inflicted on a child's body, including, but limited to, the following: shacking, grabbing, striking, hair pulling, biting, pinching, plucking, slapping, hitting, kicking, or spanking. When aware of the concern, the center immediately sent the staff member home, and later terminated their employment.

6. May 15, 2024 · Unannounced Full Compliance Review · 5 violations

   • Personnel Files

     Regulation code 30U · Correct by June 13, 2024 · Correction status: Completed, July 26, 2024 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure staff files are complete. Below are the items needed. Send documentation to OCCL by June 13, 2024 Two hours of Health & Safety training - Staff # 1, 2, 7, 8, 10, 12, 14, 16 Signed PD plan - Staff #2, 12, 14 Orientation - Staff #3, 12, 13 15 7-hour health and safety training #2,3,6,7, 12,15,16 Job Descriptions - Staff #2, 3, 6, 12, 14, 15, 18 References - Staff #2, 3, 5, 7, 12, 13, 14, 15, 18 Annual sleep safe Staff #2, 5, 7, 11, 12, 18 Annual abuse and neglect Staff # 5, 11, 18 Declaration and Drug/alcohol statement Staff # 5, 7, 11, 13, 14, 16 Adult abuse Staff #5, 7, 11, 13, 14, 15, 18 Health Appraisal Staff #5, 7, 11, 13, 14, 15, 18 Release of employment history and service letters Staff #7, 11, 13, 14, 15, 16, 18

   • Child Files

     Regulation code 40U · Correct by June 13, 2024 · Correction status: Completed, June 13, 2024 · How the correction was shown (as published): Document

     The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).

   • Documenting Children's Progress

     Regulation code 42U · Correct by June 13, 2024 · Correction status: Completed, June 13, 2024 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure the center is documenting children's progress. Send annual progress or development plans by June 13, 2024 - Child #1, 5, 8, 9, 10, 11, 12

   • Hazardous Materials

     Regulation code 45U · Correct by June 13, 2024 · Correction status: Completed, June 10, 2024 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure all chemicals are in locked cabinets. Cabinets in the twos and fours classroom locks are working. Send a picture to OCCL by June 13, 2024

   • Transportation

     Regulation code 67U · Correct by June 13, 2024 · Correction status: Completed, May 30, 2024 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Ensure the fire extinguisher is inspected on Bus # 1 (moose key)

7. December 19, 2023 · Complaint Visit · 1 violation

   • General Qualifications

     Regulation code 28U · Correction status: Completed

     The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).

8. Older than 3 years (not counted in the summary above)

9. May 2, 2023 · Unannounced Full Compliance Review · 3 violations

   • Personnel Files

     Regulation code 30U · Correct by June 2, 2023 · Correction status: Completed, July 5, 2023 · How the correction was shown (as published): Document

     The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).

   • Child Files

     Regulation code 40U · Correct by June 2, 2023 · Correction status: Completed, July 13, 2023 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     All child files must be complete. -Child #1 needs an updated health appraisal and immunization records. Child #2 needs updated immunization records. -Child #6 needs a signed parent right-to-know form.

   • Hazardous Materials

     Regulation code 45U · Correct by June 2, 2023 · Correction status: Completed, May 24, 2023 · How the correction was shown (as published): Document

     Licensing specialist's notes (as published)

     Classroom #4 needs soap and water and sanitizer bottles labeled.

10. November 10, 2022 · Unannounced Full Compliance Review · 6 violations

    • Personnel Files

      Regulation code 30U · Correct by December 9, 2022 · Correction status: Completed, February 23, 2023 · How the correction was shown (as published): Document

      Licensing specialist's notes (as published)

      All staff files must be complete. -Staff #1 needs CPR and first aid certification. -Staff #2 need administration of medication certification, a signed professional development plan, and service letter(s), or proof each request was sent twice. -Staff #3 needs CPR and first aid and administration of medication certification, two referene eltters, and a completed release of employment form. -Staff #4 needs a completed and signed professional development plan. -Staff #5 needs a signed professional development plan and a completed release of employment history form. -Staff#6 needs a completed orientation, an updated application for rehire, the declaration and drug/alcohol prohibition form and an adult abuse registry. -Staff #7 needs a completed and signed professional development plan. -Staff #8 needs a health appraisal and TB results, and a service letter. -Staff #9 needs an eligibility letter and service letter(s) or proof requests were sent twice. -Staff #10 needs CPR and first aid and administration of mediation certification, an eligibility letter, and a health appraisal with TB results. -Staff #11 needs administration of medication certification and an eligibility letter.

    • Child Files

      Regulation code 40U · Correct by December 9, 2022 · Correction status: Completed, February 23, 2023 · How the correction was shown (as published): Document

      Licensing specialist's notes (as published)

      All child files must be complete. --An additional emergency contact name and number are needed for Child #7. -Lead blood screening results are needed for Child #7, #8, #19, #20. -A signed parent right-to-know form is needed for Child #3.

    • Toilet Facilities

      Regulation code 51U · Correct by December 9, 2022 · Correction status: Completed, February 9, 2023 · How the correction was shown (as published): Document

      Licensing specialist's notes (as published)

      Paper towels are needed in the school-age bathroom.

    • Outdoor Area

      Regulation code 53U · Correct by December 9, 2022 · Correction status: Completed, February 9, 2023 · How the correction was shown (as published): Document

      Licensing specialist's notes (as published)

      The large playground needs a new self-latching mechanism on the inside of the gate.

    • Emergency Planning

      Regulation code 66U · Correct by December 9, 2022 · Correction status: Completed, February 9, 2023 · How the correction was shown (as published): Document

      Licensing specialist's notes (as published)

      Monthly fire drills and evacuation checklists must be completed. Send November and December's checklists to OCCL.

    • Lesson Plans

      Regulation code 74U · Correct by December 9, 2022 · Correction status: Completed, February 9, 2023 · How the correction was shown (as published): Document

      The state's notes for this violation may name a person, so we don't show them here. They're in the state's published file (see Sources).

11. September 30, 2022 · Unannounced Full Compliance Review · 3 violations

    • Personnel Files

      Regulation code 30U · Correct by October 20, 2022 · Correction status: Completed

      Licensing specialist's notes (as published)

      All staff files must be complete. -Annual review of safe sleep is needed for Staff 33, #4. -New hire orientation is needed for Staff #1, #2, #3, #4. -A job description is needed for Staff #2, #3. #4. -Reference letters are needed for Staff #2, #3, #4. -Declaration and drug/alcohol prohibition signature page is needed for Staff #1, #2. -A release of employment history form must be completed and placed in the file for Staff #2, #4.

    • Child Files

      Regulation code 40U · Correct by October 20, 2022 · Correction status: Completed

      Licensing specialist's notes (as published)

      All child files must be complete. -A lead blood screening result is needed for Child #4. -Child health appraisals with immunization records and lead blood screening results are needed for Child #2, #3, #5, #6, #7.

    • Lesson Plans

      Regulation code 74U · Correct by October 20, 2022 · Correction status: Completed

      Licensing specialist's notes (as published)

      Place the correct week's lesson plans on the board for Room #107.

Complaint investigations

All 22 complaint investigations in the state's file (which starts November 29, 2021), newest first, with the result and the state's summary as published.

1. Completed July 15, 2026 · Result: No Evidence to Substantiate

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On June 30, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of disrespectful communication by staff. An investigation was completed July 2, 2026. Based on interviews conducted, and documents reviewed there is no evidence to substantiate this complaint for disrespectful communication by staff. Administrator #1 and Staff #2 both stated they were professional with Parent #1. Additionally, an email sent by Administrator #1 to Parent #1 and Parent #1's response support this.

2. Completed June 17, 2026 · Result: Substantiated

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On June 1, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding failing to use appropriate behavior supports. An investigation was completed June 4, 2026. Based on interviews conducted, this complaint is substantiated for failing to use appropriate behavior supports. Administrator #1 and Staff #1 both stated the previous administrator had documented that Staff #2 had received a written warning in June 2025, for interacting negatively with a toddler. Administrator #1 tried to guide Staff #2 to have better interactions with the children, however, Staff #2 was terminated from employment on May 11, 2026, for unrelated reasons.

3. Completed February 12, 2026 · Result: No Evidence to Substantiate with Concern

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On January 16, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision. An investigation began on January 20, 2026, and concluded on January 28, 2026. Based on interviews conducted and video footage reviewed, there is no evidence to substantiate this complaint for lack of supervision. Staff interviewed stated they saw Child #1 pick up the toy and walk away from the table with the toy over their head, around their neck. Staff immediately responded when Child #1 fell. A concern noted during the investigation was the limited engagement between the staff members and children in the large motor activity room. Both staff were monitoring the room but not seen interacting with the children during the two minute and one second video. Staff #2 was seen standing in the doorway and Staff #4 was standing in the middle right side of the room.

4. Completed October 1, 2025 · Result: No Evidence to Substantiate

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On September 18, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios. An investigation was conducted on September 24, 2025. Based on observations of classrooms, interviews with staff, and a review of attendance records, there is no evidence to substantiate this complaint for incorrect staff-to-child ratios. LS #1 observed all classrooms in correct staff-to-child ratio at the time of the visit with one infant who had just arrived in the process of being transferred to the infant classroom. All staff members interviewed stated they have been in correct staff-to-child ratios. Attendance records reviewed show classrooms in correct staff-to-child ratio.

5. Completed October 1, 2025 · Result: No Evidence to Substantiate

   Type (as published): OCCL Standards Complaint

   The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).

6. Completed September 8, 2025 · Result: No Evidence to Substantiate with Concern

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On August 4, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision. An investigation was completed on August 4, 2025. Based on interviews conducted and video footage reviewed, there is no evidence to substantiate this complaint for lack of supervision. The video footage showed Staff #1 interacting with Child #1 when the injury occurred. A concern noted at the visit is that the center did not notify OCCL within one business day of an injury requiring medical treatment other than first aid provided at the center. It is also of concern that the parent was initially informed of multiple causes immediately after the accident occurred.

7. Completed July 28, 2025 · Result: No Evidence to Substantiate

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On July 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline and incorrect staff-to-child ratio. An investigation began on July 3, 2025, and concluded on July 9, 2025. Based on interviews conducted, there is no evidence to substantiate this complaint for improper discipline. Staff interviewed stated they redirect the children, use proximity to stop behaviors, and discuss the behavior with the children. Staff were observed being attentive to children's needs and using appropriate behavior management techniques. Based on interviews conducted, visit observations, and documentation collected, there is no evidence to substantiate this complaint for incorrect staff-to-child ratio. The attendance records collected reflect the correct staff-to-child ratio. During the visit, LS #1 observed that all rooms had the correct staff-to-child ratio.

8. Completed February 17, 2025 · Result: Substantiated

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On January 21, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios. An investigation was conducted on January 22, 2025. Based on observations and staff interviews, this complaint is substantiated for incorrect ratios because LS #1 observed three classrooms not in correct staff-to-child ratio. The infant room had five children with one staff member. The one-year-old room had eight children with one staff member, and the school-age room had fifteen children, including three-year-olds with one staff member. An additional concern noted at the visit was, based on interviews, infants were cared for in rooms with older children when more than 12 children in total were present and maximum group size was exceeded.

9. Completed February 5, 2025 · Result: Substantiated

   Type (as published): OCCL Standards Complaint

   The state's summary (as published)

   On January 13, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect ratios, improper mixing of ages, and exceeding capacity. An investigation began on January 14, 2025, and was completed on January 27, 2025. Based on observations, staff interviews, and attendance records, this complaint is substantiated for incorrect staff-to-child ratios and exceeding maximum group size. Attendance records reviewed documented classrooms were out of correct ratio and LS #1 also observed three classrooms not in correct staff-to-child ratio at the time of the visit. LS #1 observed a classroom with 29 children, ages three through school-age at the time of the visit, exceeding maximum group size. This complaint is substantiated for improper mixing of ages because attendance records show infants were in mixed-age group rooms when more than 12 children in total were present. The attendance records also reflected infants were present in a room of nineteen total children. Infants and toddlers may only be cared for with older children when 12 or fewer children in total are present and during the first or last 90 minutes of the hours of operation. This complaint is substantiated for exceeding room capacity. The school-age room has a capacity of 21, but LS #1 observed 29 children in the room. An additional concern noted after the visit is two staff members were working before they were determined eligible or provisionally eligible.

10. Completed January 29, 2025 · Result: No Evidence to Substantiate with Concern

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On January 21, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was begun on January 22, 2025, and concluded on January 27, 2025. Based on interviews, the incident report, and a care plan, there is no evidence to substantiate this complaint for improper discipline. A concern noted at the visit is the center did not notify OCCL within one business day when they became aware a child's injury required medical care other than the first aid provided at the center. LS #1 provided technical assistance to notify OCCL of an injury after they were informed that Child #1 had received medical attention.

11. Completed November 25, 2024 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On November 14, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratio and not following diapering procedures. Based on staff interviews, observations, and documentation, there is no evidence to substantiate this complaint for incorrect staff-to-child ratio or for not following diapering procedures.

12. Completed September 25, 2024 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On August 26, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding unprofessional communication with a parent. An investigation was begun on August 27, 2024, and completed on August 28, 2024. Based on staff interviews there is no evidence to substantiate this complaint for unprofessional communication with a parent. All staff interviewed stated they had not heard a staff member communicate unprofessionally with a parent.

13. Completed June 21, 2024 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On June 10, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. A complaint investigation was conducted on June 17, 2024. Based on staff interviews and documentation reviewed, there is no evidence to substantiate this complaint for improper discipline as the administrator and all staff interviewed denied any knowledge of such an incident having occurred.

14. Completed May 17, 2024 · Result: Substantiated

    Type (as published): OCCL Standards Complaint

    The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).

15. Completed April 18, 2024 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On March 12, 2024, a complaint was called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on March 12, 2024, and accepted it for investigation regarding concerns for improper discipline. A second report regarding the same concerns was called into the Child Abuse and Neglect Report Line on March 11, 2024, and was associated with the open IAU case. This report was sent to OCCL on March 12, 2024, and was associated with OCCL's open investigation. An investigation was begun on March 19, 2024. Based on OCCL's staff interviews and classroom materials observed, and the information received from law enforcement and IAU, there is no evidence to substantiate this complaint for improper discipline.

16. Completed January 22, 2024 · Result: Substantiated

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On December 12, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect ratios, lack of respectful communication, and maintaining confidentiality of child files. Based on staff interviews and documentation received, this complaint is substantiated for incorrect staff-to-child ratios. Although all rooms were in ratio at the time of the visit, attendance records show two classrooms were out of ratio on one or more days during the week of December 11, 2023. Based on staff interviews, there is no evidence to substantiate this complaint for lack of respectful communication or maintaining confidentiality of child files. All staff interviewed stated they discuss children with the parent of the child only and do not disclose confidential child information. All staff interviewed stated they have not heard the administrator being disrespectful to parents or heard Staff #2 being disrespectful to Child #1. An additional concern noted was that a staff member was present without having been determined eligible.

17. Completed November 17, 2023 · Result: Substantiated

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On October 10, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision. An investigation began on October 12, 2023, and concluded on October 13, 2023. Based on the results of this investigation, this complaint is substantiated for lack of supervision because all staff interviewed stated Child #1 was on playground alone.

18. Older than 3 years (not counted in the summary above)

19. Completed August 1, 2023 · Result: No Evidence to Substantiate

    Type (as published): OCCL Standards Complaint

    The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).

20. Completed May 3, 2023 · Result: Substantiated

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    On March 22, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratios, inaccurate attendance records, falsifying attendance records, and not following the center's policies. An investigation began on March 28, 2023, and ended on April 13, 2023. The complaint is substantiated for improper staff-to-child ratios because two of the staff interviewed admitted their classrooms were not always in proper staff-to-child ratios. In addition, attendance records for March 28, 2023, showed an unqualified staff member was alone with 20 children, the youngest of which was one year old, for one hour. The complaint is substantiated for inaccurate attendance records for both children and staff because attendance was not accurately documented in two classrooms at the visit. There is no evidence to substantiate the allegation that attendance records are being falsified because none of the attendance records showed signs of being altered. The administrator also denied adding a staff member's name to an attendance record when the staff member was not present. There is no evidence to substantiate the allegation that the center is not following its policies because at least three of the staff interviewed stated children were not permitted to bring in food or belongings from the outside. Additionally, the staff said they had never seen a child with outside belongings while in the classrooms.

21. Completed February 3, 2023 · Result: Substantiated

    Type (as published): OCCL Standards Complaint

    The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).

22. Completed December 9, 2022 · Result: Substantiated

    Type (as published): OCCL Standards Complaint

    The state's summary (as published)

    A complaint was received on November 9, 2022, regarding lack of supervision, unqualified staff alone with children, not following meal policies, infants not being cared for in rooms suitable for the age group, and not accurately accounting for children during transition times. An investigation began on November 10, 2022, and ended on December 1, 2022. The complaint is substantiated for lack of supervision because attendance records reviewed sometimes did not document a staff person being present in classrooms. The complaint is substantiated for unqualified staff left alone with children because a review of four days worth of attendance records showed unqualified staff left alone with children a number of times. The complaint is substantiated for not following meal policies because outdated Child & Adult Food Care Program (CACFP) documents were being used to determine food serving sizes for children. The complaint is substantiated for infants not being cared for in rooms suitable for the age group, as the administrator stated she sometimes has to take the remaining infants into the office with her in the stroller, so she can be in the office to watch the door. There is no evidence to substantiate the complaint for not accurately accounting for children during transition times, because four staff interviewed all stated the center's method of face-to-name counting of children at the beginning and end of all transitions.

23. Completed November 11, 2022 · Result: No Evidence to Substantiate with Concern

    Type (as published): OCCL Standards Complaint

    The state's summary of this complaint may name a person, so we don't show it here. It's in the state's published file (see Sources).

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Sources

• Licensed Child Care Providers and Facilities: program details, enforcement action and injuries report.
• Child Care Licensing Compliance Review Information: visits, violations, corrections and specialist notes.
• Child Care Licensing Complaint Reviews: complaint investigations, results and summaries.

All three are published by the Delaware Office of Child Care Licensing on data.delaware.gov as Public Domain and cover about the last five years. State files updated November 12, 2026. We show the state's text as published. Program details last checked October 21, 2026.