Support

What this is

Email support@backpr.com and it reaches us directly. We reply within two working days.

Requests are written down in your workspace so you can see what you asked for, what we said, and whether it is done. Support runs office hours from Messina, Italy. There is no SLA and no out-of-hours cover.

How it works

• You email support@backpr.com, or send a request from inside your workspace.
• The request is logged with a date so neither of us loses track of it.
• We reply, ask questions if we need to, and do the work if it is something we can do.
• The request is closed with a note saying what changed.
• You can read back through old requests at any time.

Who suits this

Schools and camps that are happy dealing directly with the company that builds the software. If your school requires a staffed desk and a contractual response time, BackPR is the wrong choice.

For anything urgent

Support is not a safeguarding channel. Urgent child-safety matters go through your school’s own procedure and your local emergency number. The Whisper page sets out what BackPR does and does not do here.

Questions and answers

Who answers? BackPR, directly. No outsourced desk, and no bot pretending to be a person.

How fast? Within two working days, the same as every plan.

Can you cover evenings or weekends? No. Office hours only.

Can you take over our parent inbox? No. You keep the relationship with your families.

What if something is broken? Email us with what you did and what happened. Bugs in our own software are what we fix fastest.

Related

• Data & Access
• Setup